8 User photos
Aisha · Married on 20 of September of 2019
Astounding venue. Please read
My husband and I had our wedding ceremony in the Ascott Parc Gardens on September 20, 2019 and it was the most magical day we could imagine. Everything was set up to perfect, the Ascott Parc staff worked excellently with our vendors and the hors d’oeuvres were delicious. They came out on time and all our guests were so impressed.
THEN we had the most AMAZING reception in the Trillium Banquet hall at Ascott Parc. The dinner was exquisite, staff was incredible; always checking in to see if we were ok and if we needed anything. Hall- SPOTLESS. SPACIOUS. GORGEOUS. The amounts of compliments we have been getting on the venue choice is overwhelming.
If you are looking for a perfect wedding, please look no further. Ascott Parc is the place to go.
A special thank you to Jay Goolab and Zachary Halpern for all their help, patience and dedication to help us execute the most perfect wedding day. Jay, thank you for everything. We didn’t bat and eye, no stress what so ever. EVERYTHING was covered. Thank you, thank you, THANK YOU.
- The Simpsons.Sent on 23/09/2019
Cara Caesar · Married on 05 of July of 2019
We choose Ascott Parc for our outdoor ceremony and reception for our July 5, 2019 wedding. From the beginning we were assured that we would have a pleasurable experience. Jay and his team truly ensure that your needs are being met throughout the whole process. He was easy to communicate with, professional and worked very well with my other vendors. The staff were first class. My family and friends have commented on how professional and warm the servers and bartenders were. THE FOOD was superb. We infused our culture and the chef did not disappoint. It was served hot and plated very well. You will have an elite experience choosing Ascot Parc as your wedding venue. It was truly a beautiful day. The grounds are gorgeous, the hall is modern and the team is great to work with. Thank you Jay for ensuring that we had a stress free experience. I would recommend Ascot to any future bride.Sent on 24/07/2019
Dominic Rotundo · Married on 15 of March of 2019
My Experience with Ascott On The day Of My Event
The location is very beautiful and clean, the food is amazing, very good,Sent on 15/03/2019
and the service is very prompt, and professional, I had a very excellent experience, I would to my family and friends, and I would come back again.
Jacqui T · Married on 08 of November of 2018
We would highly recommend this venue to anyone who would like a memorable wedding!
We booked our daughters wedding here and was given the Royal treatment. Our guests are still talking about the wedding and are suggesting that we have a part 2 next year. All the staff were professional and Tasneem accommodated us and went above and beyond for all our requests!Sent on 08/11/2018
Nadine Rhoden · Married on 13 of October of 2018
The best venue and service ever experience.
We got married on October 13th, 2018 at Ascott Parc Event Centre. The level of professionalism and service given was very great, it was above expectation. Our guest love everything about this place. The servers was very well educated and know exactly how to treat their customers. The food, especially the jerk chicken, it was well done. Overall the service, food and the event manager Tasneem, she did a great job. The hall was brightly lit, I wouldn't hesitate to recommend this venue . I will definitely go back there for my husband 50th birthday next year if TASNEEM is still there. Thanks for making my wedding day a very memorable one.Sent on 28/10/2018
Nicholas Agurto · Married on 06 of October of 2018
My wife and I were married recently at Ascott Parc. We had both the ceremony and reception there, and it was a day we will remember for the rest of our lives. We were very happy with the venue and service there, as they took care of our every need and sometimes went beyond expectations. Our coordinator Tasneem was very professional and responded to all our inquiries in a timely manner. We really appreciated her help and assistance with our special day. The food was excellent and not a-typical wedding food. We had no problems with the bar or servicing staff. The atmosphere was also excellent and let us feel like our day was that much more special. Alot of our guests were also really impressed and gave high praise for Ascott Parc. If you're interested in this venue you should definitely go for it. One of the best days of our lives.Sent on 22/10/2018
Tiffany Chung · Married on 25 of August of 2018
Our Wedding 08.25.18
I am not one to writer reviews as I tend to forget or get busy, however I feel that I must write a review about our experience at Ascott Parc because we had such an amazing wedding here!Sent on 31/08/2018
My husband and I got married here in August and we had the perfect celebration thanks to the staff at Ascott Parc. From the moment we met Tasneem, everything went according to plan. We loved having the outdoor gazebo for our ceremony. The grounds is well maintained, and there is a back up tent option in case it rains. In our situation, there was rain in the forecast for our wedding day, and Tasneem was very accommodating in offering to set up the tent or even move the ceremony indoors. Thankfully, the rain held out and we could have our beautiful ceremony outdoors. What's also great about this location is that we were able to have our outdoor ceremony, as we had wanted, and then all of our guests were able to walk across the lot to the indoor reception, so they did not have to walk far.
We had our cocktail hour in the Windsor room. It was a great space to have all our guests mingle with ample space for the photo booth. The hors d'oeurves that were served were AMAZING! All of our guests complimented us on how tasty they were, that they were so fresh, the service was so quick, and how full they were after cocktail hour was over. The staff at Ascott Parc were so accommodating to our guests who had dietary restrictions, as well. After cocktail hour, my husband and I had our Chinese Tea Ceremony in the Windsor room with our family and guests. The room, with all the glass windows, was a perfect setting to have our ceremony.
Our wedding reception was held in the Parkview room. It was the perfect space for our reception. Our guests complimented us on how the room was great for our intimate wedding. The food that was served during the reception was AMAZING! Our guests loved the salad, home made pasta, rice and entrees. All of the entrees served were perfect: the Cornish hen, grilled salmon, and AAA beef short ribs. We had a vegetarian option for our guests, and they enjoyed the quinoa. The venue also offered us a long list to choose from for our late night station and we chose tacos. They were very tasty! All of our guests complimented us on how all the food at our wedding was delicious and filling!
My husband and I were able to share a perfect day with our family and friends, thanks to Tasneem and the staff at Ascott Parc staff. We would recommend this place to anyone who is looking for a beautiful venue with amazing food and great staff! Thank you SO much for making our Wedding day amazing!
Julie Ma · Married on 18 of August of 2018
We booked at Ascott Parc in January 2017 for our August 18th, 2018 wedding. We fell in love with our hall and outdoor space. We were so excited for our wedding. We had read reviews about the great service this venue had, but did not experience this. Our wedding suppose to be the best day of our lives but ended up not so. The service was poor, but the venue, outdoor space and food was good.Sent on 07/12/2018
We signed our contract with Tasneem. We were told we would be dealing with the another coordinator/floor captain that would be in charge of our wedding. We did not have any meetings with them, we only met with Tasneem. Closer to the wedding date, Tasneem said everything needed to be done via email. I had to schedule a meeting with her, so my event coordinator could view the space. During the meeting, she was extremely disorganized and very rude to her staff and spoke ill of them in front of us.
Tasneem was not responsive to my personal coordinator. The floor captain had no clue of our timeline and was not provided with our wedding agenda. The floor captain advise my our coordinator they were understaffed, it was the first day for a few staff members and staff pulled from our wedding to help out with another wedding. They were also short a chef.
We requested cocktail food to be left out for the Bride and Groom but it never made it to us.
It seemed like too many people knew the bridal suite code because other staff members gave us a different code than the one that was provided by Tasneem. Safe was not used due to the lack of trust and the code security which cause an inconvenience.
During reception, not all the tables received bread and butter. Our main course was delayed by 1 hour and 20 mins. Our guests were hungry and getting restless regarding how long dinner took. Dinner service did not finish until close to 11:30 pm. Not all our guests got to finish/ enjoy their meals because of the delay. The full menu was not served to our guests which we paid for. Our main wasn’t served until 9:40-9:55 pm. Dessert was served with coffee/tea. The server told our guests to get coffee and tea from outside near the bar. Coffee and tea according to our contact was to be served with our dessert at each table.
During father and daughter dance, a server walked past me and my dad several times with food. Tasneem made a joke out of it and said well that is why you have professional videographers to edit it out. Very unprofessional.
The bar closed before reception started. We are unsure why, the bar should have remained open the whole night. They ran out of premium beers early in the night, around the time salad was being served. The bartenders were only scheduled until 12 am and they were declining our guests to be served any more alcohol. Our contact said last call was at 1 am. The bartenders had to apologize to our guests for the inconvenience that this has caused.
Shortly after dinner ended the midnight station started, Cake was not cut/served. It was impossible to find a staff member to cut our cake. When we finally found someone, only 5 pieces of cake were cut. Tasneem was nowhere to be found to solve these issues.
We had an in-person meeting with the owner, Kostas to discuss what had happened with our wedding. We thought he was understanding but it turns out he wasn’t. They couldn’t even give us a proper apology for all the inconvenience. Tasneem and Kostas has also completely ignore us and are unwilling to explain themselves about the events at our wedding. It is very unfortunate that our special day is ruined.
Tasneem did not make sure that our wedding ran smoothly. She was unwilling to work with our vendors, hence this was not a successful wedding. We felt robbed of our one special day. A special day we can never get back. We had guests fly from all over to attend our wedding. All they cared about was making money (very greedy) and not customer service. She is extremely fake and just acts “nice”. She will most likely lie, deny or blame someone else for this review. Unfortunately our experience wasn’t the greatest as the reviews before. I would not recommend this venue to future couples.
Ascott Parc Event Centre's reply:Thank you for posting your feedback Julie. A wedding is supposed to be the best day of every bride’s life and is taken very seriously at Ascott Parc.
Beth Gibson · Married on 18 of August of 2018
The food was incredible, the braised beef ribs fell off the bone. There was no shortage of food that’s for sure. For those with food allergies, the chefs are able to accommodate them.Sent on 24/08/2018
The gazebo outside was beautiful, there is a waterfall in the back, very breathtaking.
Melissa Martinez Cheung · Married on 12 of May of 2018
Beautiful venue, great for an outside wedding ceremony and indoor reception.
The wedding venue is beautiful, if you are planning to have a wedding in the spring and you'd like to have your ceremony outside, it is certainly nice complete with a gazebo. If you are having a ceremony outside, also note unlike some other venues, you will be charged per chair.Sent on 08/02/2019
We had our reception in the upstairs largest ballroom, Imperial. This room can fit up to 300 guests, just know that if you want this ballroom, you are paying for 300 guests regardless of the no. for your actual guests. The bridal suite is also small without windows, something to factor in if you want getting ready photos (as a result, we opt for hotel getting ready photos).
The day of our wedding most things went smoothly, that being said, that is because we had our OWN backup day-of-coordinator, who ensured everyone knew where they were going, on time, paid our vendors and directed them where to go. Ascott Parc while they provide a coordinator, their coordinator, only confirms the time with your vendors as to when they are arriving, they do not ensure the timeline runs smoothly/promptly or provides direction for vendors, ushers guests, etc.. So we would highly advise you hire your own day-of-coordinator or wedding planner to look over all the details.
Our rehearsal time and date was also only confirmed the week of - something to be mindful of. As is our ability to set up our venue the day before our wedding. The sales rep we dealt with while responsive, this venue is quite hands-off compared to other venues we have been to, weddings we have attended (we have attended well over 10+ across the GTA in recent years).
I cannot speak to the food as we had an outside caterer that we brought in who had their own wait staff/servers. We did however, of course, had bar services, we went with their Premium Bar Service, at the signing of the contract, we were asked what our liquor choice was. We specifically said whiskey, no matter - less than two hours of the bar being open, bartenders were informing our guests that there was no more whiskey, we had quite a few unhappy family members, who just joined our reception at that time inform us of this. (Not everyone was at our ceremony). So it is open bar, but perhaps not count on a continuous supply of a wide range of liquor there (we have never had this happen in any other wedding we attended or venue and we have been to weddings upwards of 400 guests - we had 250).
Also just before our ceremony, I, the bride had guests coming up to me and people we delegated as ushers, asking why the venue was locked. I had to walk from upstairs of the gazebo, to find Tasneem to insist that she unlock the door, which she insisted they were unlocked only they weren't. My friend showed her as such after which, she got someone to unlock it. For guests that needed to go to the restroom and having guests see me before I walked down the aisle, that was less than ideal. (While I understand oversights and mistakes can happen, and alas it did).
Throughout our reception, we also had points when the lights were for whatever reason turned off and we had to physically direct a guest or a friend of ours attending the wedding to turn back up the lights. (Not sure why that was - as we know the catering staff did not do that). That impacted some of the videography and photos.
I think it is important to remember that sometimes a sales rep. is precisely that, they are sale-oriented. Our interactions with the venue and the individuals there while civil, but it was more of a business-transaction than anything else. Without going into details, we did not feel like the venue went out of their way to ensure that us as customers were happy or that everything leading up to the day went smoothly, there were quite a few stressful interactions and we were often told to wait till just days before - on the week of i.e. for setting up, for rehearsal, our ceremony time and setup, etc.. Of all the vendors we did deal with throughout our wedding from florist to the decor to our DJ or photographer, we can unfortunately say our interactions and experience with Ascott Parc was the one that was not only most stressful but also least pleasant.
Many brides and grooms who have booked this venue did contact us asking for our take away and what our thoughts were through Facebook bridal groups and as a result, we decide to post advice here as some of them found it useful. Otherwise wish they knew. Everyone should have a memorable wedding day, that being said, sometimes it means setting realistic expectations vs. finding out after you signed the contract or on the day of. Lastly this is a given but always read your contract thoroughly and ensure that ANYTHING said verbally promised or otherwise is written down and initialled.
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