Sincy A. Sent on 19/08/2020
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Quality of service
2.0 out of 5 rating
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Response time
2.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
For Such A Great Venue, It's A Shame To See An Arrogant Owner Owns It.
I wanted to take this moment and provide a review on behalf of a family member of mine who recently got married here. I'd like to start off by saying, for a venue that is this stunning, the management and/or the owner is absolutely disgusting. One of my cousins decided to proceed with their event in the midst of Covid-19 and personally being a soon to be bride myself, I would only imagine vendors and venues would be such compassionate during these times. A few weeks prior to the event happening, my cousin and her fiancé decided to reach out to Melanie in regards to their event to make some changes to the contract due to government restrictions. They were advised to speak with a gentleman named Ash (who is the owner of Ascott Parc, is my understanding) in regards to this situation. Ash is an extremely arrogant individual who is full of himself and belittles his clients like chump change. It's not easy for young couples to splurge $15,000 - $25,000 but couples do it because it's their once in the life time opportunity to get married. But Ash is a special breed of human being. When my cousin and her fiancé connected with Ash and simply asked how they could go about cancelling their event due to Covid-19, he wasn't even close to sympathetic to them. His first response was "Oh, you can't do that. If you want to cancel, you'll have to pay for the whole event or I'll take you to court." When they had shared this news with the family (us), I was shocked. After discussing with the family, they tried to reach out to Ash to rectify this situation and come to terms that they would proceed with Ascott Parc but abide by Government regulations. Even then, he simply showed no interest as he would be losing revenue overall, he basically suggested them to push off their event to the following year when things clear up with Covid-19 (I mean who does this or says this to a couple). I couldn’t believe what I was hearing and seeing what the couple was going through. After a number of tries of attempting, they finally got Ash to agree with the Covid-19 government regulations and provide them with an amended contract. Days later they compared their contracts with another family member of ours from last year and realized that the pricing that was provided were absurdly higher and unreasonable (numbers were just placed randomly that made no sense for the service being provided). At that point, they just gave up and called it a day and wanted their event to be over with. I felt so bad for them which made me want to provide this review and let future clients and couples who are getting married or thinking of getting married at this venue to re-think and ask yourself “if this is the type of experience you want to go through prior to your big day.” Ash, you a despicable human being and should not be in the hospitality industry. If this business were to fail, I’m sure it would be because of your failure to understand what couples deserve and how they should be treated.
On a positive note, my cousin and her fiancé were connected with a representative that works there who took care of the logistics. The way how he treated them was a day and night difference. If you are considering to proceed with this venue, go see Jay from Ascott Parc if you want to somewhat experience a headache free experience (I can’t promise that Ash won’t get in the way, but if he does, just ignore his ignorant ass and what he has to say and focus on your event).
Ps. Ash, please do not attempt to reply back to this review and try to contact me as you have for some of the previous reviews. Clearly the way how you’ve replied to those reviews show the character you are.
I wanted to take this moment and provide a review on behalf of a family member of mine who recently got married here. I'd like to start off by saying, for a venue that is this stunning, the management and/or the owner is absolutely disgusting. One of my cousins decided to proceed with their event in the midst of Covid-19 and personally being a soon to be bride myself, I would only imagine vendors and venues would be such compassionate during these times. A few weeks prior to the event happening, my cousin and her fiancé decided to reach out to Melanie in regards to their event to make some changes to the contract due to government restrictions. They were advised to speak with a gentleman named Ash (who is the owner of Ascott Parc, is my understanding) in regards to this situation. Ash is an extremely arrogant individual who is full of himself and belittles his clients like chump change. It's not easy for young couples to splurge $15,000 - $25,000 but couples do it because it's their once in the life time opportunity to get married. But Ash is a special breed of human being. When my cousin and her fiancé connected with Ash and simply asked how they could go about cancelling their event due to Covid-19, he wasn't even close to sympathetic to them. His first response was "Oh, you can't do that. If you want to cancel, you'll have to pay for the whole event or I'll take you to court." When they had shared this news with the family (us), I was shocked. After discussing with the family, they tried to reach out to Ash to rectify this situation and come to terms that they would proceed with Ascott Parc but abide by Government regulations. Even then, he simply showed no interest as he would be losing revenue overall, he basically suggested them to push off their event to the following year when things clear up with Covid-19 (I mean who does this or says this to a couple). I couldn’t believe what I was hearing and seeing what the couple was going through. After a number of tries of attempting, they finally got Ash to agree with the Covid-19 government regulations and provide them with an amended contract. Days later they compared their contracts with another family member of ours from last year and realized that the pricing that was provided were absurdly higher and unreasonable (numbers were just placed randomly that made no sense for the service being provided). At that point, they just gave up and called it a day and wanted their event to be over with. I felt so bad for them which made me want to provide this review and let future clients and couples who are getting married or thinking of getting married at this venue to re-think and ask yourself “if this is the type of experience you want to go through prior to your big day.” Ash, you a despicable human being and should not be in the hospitality industry. If this business were to fail, I’m sure it would be because of your failure to understand what couples deserve and how they should be treated.
On a positive note, my cousin and her fiancé were connected with a representative that works there who took care of the logistics. The way how he treated them was a day and night difference. If you are considering to proceed with this venue, go see Jay from Ascott Parc if you want to somewhat experience a headache free experience (I can’t promise that Ash won’t get in the way, but if he does, just ignore his ignorant ass and what he has to say and focus on your event).
Ps. Ash, please do not attempt to reply back to this review and try to contact me as you have for some of the previous reviews. Clearly the way how you’ve replied to those reviews show the character you are.
