Ali Cummings, Married on 28/04/2018

Fun for everyone!

We sort of last minute decided to add a photobooth to our wedding and PhotoboothTO was available, flexible and communicated well about the space requirements. They ended up setting up on the terrace which had some heaters on it (April wedding), and all of our guests had a great time, the props were good, there was often a line to get to the photobooth! Everyone had a fun time and I'm so glad we decided to add it in, it was really great and I would recommend PhotoboothTO to anyone! Thanks for adding to our big day!!

IvaM, Married on 10/08/2018

A bit dissaponited

I would give them 3.5. We had their service for our wedding. They were easy to work with and the attendant was very nice. We got unlimited printing and the design was easy to work with. However, the props were not really good. They were all signs and barely anything else, such as hats and glasses...It was sad to see that because in a wedding, people want silly props to have fun. :(

Richard Polonsky, Married on 10/08/2018

Great service, bad props

The quality of the photos was good and so was the design. The service was great, my one complaint, and it's a big one: there were very few props and costumes.

Lymer, Married on 08/09/2017

Website was user friendly. Was able to get a quote on the spot via website. We went for the closed booth (3hrs with 2hr break) . Guests LOVED it !
Guests received x2 copies but was able to go on their website to save more copies!
Had no issues with company!
Responds quickly to emails!
Price was best one out there!
100% RECCOMED!

Shirley Hao, Married on 23/07/2017

VERY very disappointed by this service. Photo Booth TO came highly recommended to me by a friend who got married 2 years ago. Clearly, a LOT of things have changed since then. My bridesmaid was her sister, and she said the photos were blurrier, the Photo Booth itself was cheaper, the attendants showed up in t-shirts to a very nice venue. AND i paid a higher price. The thing that irked me the most however, is how HORRIBLY unresponsive Gaetano is. I asked him to send me an invoice 4 days before the event and told him that he needed to send it because obviously, i would be very busy the day before my wedding. CLEARLY he didn't think that was an issue because though i followed up 5 times, he didn't send me an invoice until after the wedding. As a bride planning her own wedding, i spent a sleepless night worrying about why this guy didn't send me an invoice and if they were going to show up at all, or make off with half of the money. He is the ONLY vendor i had to chase to give him money. So ridiculous. I would never, ever recommend this company. Not in a million years. I told him about my concerns and how frustrated i was at the process and guess what - NO RESPONSE again. If you look at the reviews below they are from years ago. Trust, not the same company anymore. Don't hire this company. Don't recommend this company.

photoboothTO's reply:

Hi Shirley,

We really appreciate you taking the time to leave feedback about our service, frankly we're shocked at how disappointed you are with the service as this is very un-common with over 100 reviews publicly posted online with an average 4.9 star rating from very recent events as well. Your review is quite the deviation from our standard rating. This is something we take very seriously as we want each and every client to begin and end our service on a very positive, 100% satisfied note.

Sometimes we do get very busy and cannot respond to emails right away but we always answer our phones and if you need an answer you can call us anytime. We have hired more email staff to keep up with our administrative responsiveness and we also never figured giving our clients extra time to pay an invoice would be such a bad thing as most clients are more than happy to pay later...you've also already paid the deposit in advance which secured your booking with us 100% and we also showed up early, ran the booth professionaly without any issues exactly as promised + we gave you free upgraded photo booth, this was not a "cheap" photo booth at all, quite the opposite.

We believe this review is just bashing us because you didn't get a chance to take as many photos as you had in mind and you only booked a short 2 hour package early in the evening which didn't end up working out too well with your schedule as we can see. We would have loved to stay longer if you had approached our staff earlier and told them to extend but it wasn't until the end after they packed up that you felt you wanted more time *(For future clients: Please try to book the photo booth at the right time, usually after dinner/speeches and if you anticipate needing it longer, we recommend more than 2 hours or approach our staff during the run time to ask to extend!)*

We provided the service exactly as described. In fact, we actually gave you our higher-end photo booth, the instapod, as a free suprise upgrade for you.

Our staff uniforms are all well fitted black pants, shoes, and tailored shirt with our company logo.

On top of all of this, we also offered to refund your money back in full as a guarantee of our service for all our clients and always here to ensure 100% satisfaction. We have tried reaching out to you for this multiple times but we have not heard a response from you and the phone number you used to book our services doesn't exist so we can't reach you directly, but I really hope our future clients will see that this is not who we are at all and we're always willing to go the extra mile to make each and every event 100%.

Our most recent reviews can be found on google reviews here, for all clients who want to see more reviews of how our service really is. http://photoboothto.co/reviewourteam