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Reviews for Madison Greenhouse Event Venue

Madison Greenhouse Event Venue

Madison Greenhouse Event Venue

Newmarket, Ontario
3.3 out of 5 rating, 30 reviews
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Reviews

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  • Quality of service
    3.6 out of 5 rating
  • Response time
    3.7 out of 5 rating
  • Professionalism
    3.3 out of 5 rating
  • Value
    3.6 out of 5 rating
  • Flexibility
    3.5 out of 5 rating
  • Brittinee
    Brittinee Sent on 25/03/2025
    3.6 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Response time
      5 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      3 out of 5 rating

    Costly & few inclusions.

    Although stunning, and our dream venue, the pricing is astronomical!!
    Very hard to justify the venue pricing with extremely little inclusions.
    This is a venue that you should be prepared to have to hire externally for each and every item. Beautiful space & we experienced great communication - It is simply extremely costly.

    Madison Greenhouse Event Venue's reply:

    Hello Brittinee,

    Thank you for your thoughtful feedback and kind words about the beauty of our venue and the communication you received. We understand that our pricing may not be a perfect fit for every couple’s needs, especially given our exclusive, spacious venue surrounded by lush greenery, which naturally creates a beautiful atmosphere without the need for additional decor. Our goal is to provide a unique, premium, and flexible space where each celebration can truly reflect the couple’s vision.

    We sincerely appreciate your honesty and will certainly keep your comments in mind as we continue to refine our offerings.

    Warm regards,
    The Madison Greenhouse Team
  • K
    Kim P. Sent on 07/07/2024
    4 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Response time
      4 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      4 out of 5 rating

    Beautiful June 2024 wedding

    We had signed our contract with Madison Greenhouse in July 2022 and held our wedding here at the end of June 2024! The greenhouse atmosphere in the summer is absolutely magical, and the magic was felt by us and by all of our 170 guests.

    Major pros:
    - A super unique and picturesque setting for your wedding, making it possible (maybe even preferable imo) to do minimal decor. For example, we just stuck to fresh white hydrangeas and roses with greenery and candles, and it was absolutely beautiful while complementing the venue.
    - There are 2 big in-venue bridal suites with their own private bathrooms and doorlocks. We did not have a wedding party, but we and our...

    Madison Greenhouse Event Venue's reply:


    Hello Kim,
    Thank you so much for your incredibly thoughtful and detailed review! We’re so happy to hear that your June wedding was everything you dreamed of and that your guests felt the magic of the space too. It’s wonderful to know that the natural beauty of the venue paired perfectly with your elegant decor choices, and that our bridal suites, spacious layout, and staff helped create a smooth and enjoyable day.
    We truly appreciate your honesty in highlighting both the benefits and things to be mindful of. You’re absolutely right—our venue is best suited for couples who want a unique, customizable experience, and we're glad you made the most of that flexibility with great planning and...
  • B
    Brooke Sent on 03/07/2024
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Don’t let the bad reviews scare you

    I am shocked by the bad reviews on wedding wire so I have to step in here for a moment … the Madison Greenhouse is an amazing venue ! The staff are very helpful and want to make your day special , the owners are amazing people and obviously the venue is gorgeous…Yes , all you get is the venue and a soft bar package but that was stated to us when we went to check out the venue back in 2020. They have since done some renovations which look wonderful! We used an outside Caterer ( Lavender Blue Catering ) and they came with us to check out the venue, ask them questions and check out all equipment...

    Madison Greenhouse Event Venue's reply:

    Hello Brooke,
    Thank you so much for stepping in and sharing your experience so honestly and thoughtfully. It truly means the world to us. We're incredibly grateful you took the time to acknowledge the beauty of the venue, the support of our team, and the importance of choosing the right vendors to bring everything together.
    We always aim to be transparent about what we offer and we’re so glad that came through in your planning journey. Your words about treating others with kindness and focusing on what truly matters—celebrating love surrounded by those who care—are so appreciated and speak volumes.
    Thank you for choosing Madison Greenhouse and for keeping us close to your heart. Wishing you and your partner continued love and happiness!
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  • C
    Caitlin Sent on 20/06/2024
    4.6 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Response time
      5 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Beautiful Venue

    We booked Madison Greenhouse about 2 years ago for our recent wedding. We loved the venue from the start and they've certainly made upgrades in the last couple of years since taking over from the previous owners. We received endless compliments from our guests about how beautiful it was. Our experience with staff was generally great. Communication was prompt and our space was set up as we had outlined. As a small note, our contract which was online was changed a few times without our knowledge throughout the planning process after signing, including changing payment due dates, soft bar package formats, and use of rooms. These changes did not have a huge impact on our event, but a heads...

    Madison Greenhouse Event Venue's reply:


    Hello Caitlin,
    Thank you so much for your thoughtful review and for celebrating your wedding with us at Madison Greenhouse! We’re thrilled to hear how much you and your guests loved the space and that our team helped bring your vision to life.
    We truly appreciate your feedback regarding the contract updates—your point is well taken, and we’re working on improving our communication processes to avoid any surprises in the future. We’re glad everything worked out and that you felt supported throughout.
    Wishing you both a lifetime of love, laughter, and beautiful memories. Thank you again for your kind words and recommendation!
  • Nicole
    Nicole Sent on 10/06/2024
    1.4 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Response time
      1 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      1 out of 5 rating
    • Flexibility
      2 out of 5 rating

    Beautiful venue, horrible management

    It’s such a shame, because this is still the most beautiful venue I have ever seen, and I don’t regret getting married here as we have beautiful photos. BUT dealing with the difficult, unorganized and unprofessional staff was exhausting. I spoke to 4 different sales reps during the 11 months we had the contract. Each person would give us different information about what’s allowed/included. There was also an incident where the roof came off 4 weeks before our wedding, killing most of the plants. The staff neglected to tell us, we found out only when we came in person for our finale details meeting. The owner was not helpful, and did not try to work with us or help...

    Madison Greenhouse Event Venue's reply:


    Hi Nicole,
    Thank you for your feedback and for choosing Madison Greenhouse for your special day. We're truly glad to hear that you loved the beauty of the venue and that your wedding photos turned out stunning.
    We’re very sorry to hear that aspects of your planning experience were frustrating. We understand how important consistent communication and transparency are, especially during such a meaningful time. While we did face an unexpected weather-related issue with the roof, we did our best to mitigate the impact quickly and restore the venue to its full beauty by your event date.
    Your experience highlights areas where we need to improve, and we appreciate you bringing them to our attention. We wish you all the best in your new chapter together.
  • L
    Lauren Sent on 06/03/2024
    1 out of 5 rating
    • Quality of service
      1 out of 5 rating
    • Response time
      1 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      1 out of 5 rating
    • Flexibility
      1 out of 5 rating

    Do not pick this venue

    DO NOT, I REPEAT DO NOT BOOK YOUR WEDDING HERE!

    I know this is a gorgeous venue, but there are others out there that will give you a better service.

    I had my wedding on February 17th and I waited to hear back from the venue, but i had to reach out after 2 weeks to discuss everything that went down. I have given them a chance to respond through email and they have been lack lustre.

    The day before my wedding I asked if there were appropriate outlets for the rental oven (as you can’t cook on site) and they responded that there were, so when we arrived on the wedding day and...

    Madison Greenhouse Event Venue's reply:

    Dear Lauren,
    First and foremost, we want to sincerely apologize for the stress you experienced leading up to and on your wedding day. Your wedding should be filled with joy and celebration, and we’re truly sorry that aspects of your experience did not reflect that.
    We take all feedback seriously, and we are currently reviewing each of the concerns you raised—including the rental oven outlet, water access, missing items, and bridal suite safety. Our intention is always to support our couples and their vendors, and it’s disappointing to hear that you felt otherwise.
    We want to clarify that we do not condone or tolerate any inappropriate language or dismissive responses from any staff member. If that occurred, it is...
  • M
    Maddy Sent on 15/05/2024
    2 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Response time
      2 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      2 out of 5 rating

    Beautiful Venue, and nothing else.

    We had our absolutely beautiful and perfect wedding at Madison Greenhouse in February 2024…. In spite of and not because of the team at Madison.

    We had issue after issue with them throughout the planning process. First off, you have to be aware that you will be responsible for planning EVERYTHING, from your liquor license, to caterer, to linens etc. They did not have to scale drawings or measurements of the venue, which made rentals very challenging. Their sound system is antiquated, and you are not allowed to bring in other speakers. Our only contact at the venue had a family/medical issue in the two weeks before our wedding, and we could not get ahold of anyone to...

    Madison Greenhouse Event Venue's reply:


    Hi Maddy,
    Thank you for taking the time to share your feedback, and congratulations on your wedding. We’re truly happy to hear that your day turned out beautiful and memorable.
    We're very sorry to learn that your planning experience did not meet your expectations. While we aim to clearly communicate the responsibilities of a venue-only rental model—including external vendors like caterers, planners, and rentals—it’s clear that aspects of this process caused stress and confusion, and for that, we sincerely apologize.
    We acknowledge the challenges you mentioned, particularly during a difficult time when one of our staff members faced a personal emergency. We're reviewing the situations you raised, especially regarding communication and vendor coordination, to ensure we prevent these...
  • Rebecca
    Rebecca Sent on 03/12/2023
    3.6 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Response time
      4 out of 5 rating
    • Professionalism
      3 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      3 out of 5 rating

    November Wedding Review

    I want to make this as comprehensive as possible for people looking to book Madison Greenhouse as their event venue.
    TL:DR - the wedding turned out amazing, the venue was gorgeous and we got a ton of compliments on it, but it was not without hiccups along the way.
    The Good - stunning, unique, we walked in and immediately knew we had to get married here. It was like European patio vibes while being in the GTA. Lily and Theresa from the venue were lovely to work with, as was the owner. Also, as much as it was extra work, getting the SOP and bringing in your own alcohol is a massive money saver at the end...

    Madison Greenhouse Event Venue's reply:

    Dear Rebecca,
    Thank you for taking the time to share such a thoughtful and comprehensive review. We’re truly happy to hear that your wedding day was beautiful and that the venue provided the unique, European-inspired atmosphere you envisioned. It’s wonderful to know that Lily, Theresa, Kim, and Jess helped contribute positively to your experience, and we’ll be sure to pass along your kind words to them.
    We also appreciate your honest feedback about the planning process. We understand that our model—offering flexibility with alcohol and vendors—can come with added coordination, and we’re always looking for ways to better support couples through that.
    We do apologize for the concerns raised around scheduling, communication, and rehearsal planning. These are not the...
  • A
    Andy Sent on 03/08/2023
    2.4 out of 5 rating
    • Quality of service
      3 out of 5 rating
    • Response time
      3 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      1 out of 5 rating

    Stunning venue - needs a reality check

    We had a Fall wedding here in 2023. Honestly I’m only writing this to inform other potential engaged folks.

    I will start by saying the venue itself is amazing. Truly one of a kind and your guests will swoon. It is a Newmarket institution and as beautiful as ever. New restrooms which are clean and spacious. The venue was clean. There is a lovely bridal suite.

    The venue will provide bartenders at a cost. There is no open bar package, so you’ll need a license.

    We had a host of problems. Ownership changed hands after we had paid our deposit and signed the contract. We found this out from a Google review. No one ever...
  • Christelle Diane
    Christelle Sent on 07/09/2023
    4 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Response time
      4 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      4 out of 5 rating

    Amazing venue

    This venue was recommended to us by our wedding planner, and we are glad that she did. This venue was perfect, magical, and amazing. This venue provided the vision that we were looking for for our wedding. I was able to add my personal touch by adding my DIY centerpieces/decor and I was so happy that it meshed well with the venue. The staff were very kind and were able to help make our special day happen. Thank you for letting us celebrate our special day at your beautiful venue!

    Madison Greenhouse Event Venue's reply:


    Dear Christelle,
    Thank you so much for your heartfelt review! We’re overjoyed to hear that Madison Greenhouse was the perfect, magical setting for your wedding and that it brought your vision to life. It’s wonderful to know that your DIY centerpieces and decor blended beautifully with our venue, adding that special personal touch. Our team is honored to have played a part in making your day unforgettable, and we truly appreciate your kind words about our staff. Congratulations again, and we’d love to welcome you back to celebrate more milestones in the future!
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