Information about Eph Apparel
Located in Winnipeg, Manitoba, Eph Apparel is a company that specializes in providing Canadian grooms with the finest selection of custom suits for their wedding day. These custom designed suits and traditional tuxedos come in all types of patterns and colours, each well fitted and affordable too! Why rent your wedding suit when you can invest in custom attire that will last forever?
There is nothing more timeless that a custom fitted suit. Great suits are key pieces of attire that will dress up any man for any occasion. This business offers custom designed suits in a variety of great fabrics and textures for grooms, groomsmen, ring bearers and fathers of the groom & bride.
Eph Apparel also offers other services to ensure that clients' orders arrive perfectly and offer the best possible experience for them. The other services this business offers include free shipping, alterations in case the fit is not quite perfect yet, and remakes.
Father of the bride, father of the groom, groom, groomsmen, ring bearers
Alterations, full customization
Customary attire, shoes, tuxedos
Exchanges, full refund
$200 - $499, $500 - $999
Alberta and Manitoba
Brian, Married on 05/08/2018
Eph Apparel Custom Suits
Sent on 15/08/2018
Calgary showroom and management (Calvin) were amazing! We outfitted our groomsmen and two groomswomen with matching custom suits that looked and felt amazing. Many compliments on the suits and fit and fabrics.
Jay Elle, Married on 23/06/2018
Terrible quality and fit, even worse customer service
Sent on 27/06/2018
Poor quality suits and even worse customer service. Even a 1 star rating is too high. Had suits done for a wedding party, every piece of every suit did not fit (for the entire wedding party). Had the suits sent back for a remake - EPH did not bother to send anyone out to re-do measurements before remaking the suits. Apparently they assess the photos you send them and simply GUESS the alterations required and hope that it fits - according to them, this method is effective most of the time (seems unprofessional and certainly does not seem like they are actually producing custom fit products) Received the second suit which was an even worse fit than the original. Attempted to contact the company about the fit issues and did not receive a response for a few day days and at this point we did not have time to wait any longer as the wedding day was approaching so we went ahead with alterations. EPH refused to compensate the full cost of alterations and instead blamed the customer for going ahead with alterations without waiting for their response while ignoring the fact that the wedding day was around the corner (tailors were estimating the alterations to be done just 2 days before the wedding). Will not be recommending this company to anyone. You are better off purchasing a cheap suit off the rack and having it taken in by a tailor.
Andrew Chan, Married on 12/05/2018
Sent on 28/06/2018
Rude customer service. Took over two months to receive the suits we ordered. The suits arrived in a small box completely wrinkled. After the steaming the suits tried them on and found they were either way too large or way too small. Contacted the company to have new ones remade and didn't get a response for over a week. When we finally got the remade suits they did not fit either. We were told they would cover the entire tailor costs but when we received the etransfers only received $75.
Eph Apparel's reply:
Hi Andrew, we are so sorry for your experience with us! We do hundreds of weddings every year and we want everybody to have a great and memorable experience with us. We have tried to find your order in our system so that we can rectify your situation but can't find record of it anywhere. Would you be able to provide us with the email address your order was placed under and our team will be in touch with you today.
Melissa Poschenrieder, Married on 23/02/2018
the best suits!
Sent on 18/05/2018
I first ordered a custom suit from EPH for my husband a few years ago and once we got engaged I knew they were the ones to go with! The whole wedding party including my husband, groomsmen, dad and stepdad got suits and they all looked so sharp and handsome!
Gordon Derry, Married on 16/11/2017
can't make shirts that fit
Sent on 16/05/2018
Ordered two custom made shirts, first set arrived just one a month after ordering. I was excited because they claim the perfect fit guarantee. To my dismay they were too small. I sent a request to their company's customer support and they had me send pictures, after they reviewed they said they would need to remake the shirts. One of the fabrics was no longer available so I had to choose a different one. At this point not that big of deal, they also said they had their tailor expert review the pictures and made adjustments to the measurements to ensure that the shirts would be the perfect fit the next time around. It again took a little over a month to arrive, again I was excited to get the shirts after months of waiting. ANNNNDDDD..... yep they were smaller than the first set. I instantly took pictures and sent to their customer service. They said they could remake them again - at this point I had zero confidence in their ability to make these shirts fit and asked for my money back. They said they would give me my money back once they had received the product. I shipped it to them and they returned my money. When I got the bill for shipping I sent it to them asking that they refund my money. They would not! They said its their policy that all returns be paid for by the customer. This was a return because of defective product for their mistake. Ridiculous. As such would not ever recommend them.
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