My Wedding at the Windsor Arms was an absolute dream come true!
We first met with Jason in the spring, and he was our venue contact throughout the planning process; helping us put together our menu, timelines, and on the day of the wedding, actually helping organize the bridal party to walk down the aisle as we did not hire a dedicated planner. Having been a bridesmaid in other weddings -- I would have assumed that you needed a dedicated planner to do all of this -- that definitely was not the case with the Windsor Arms.
Come the day of the Wedding -- we absolutely loved the fact that there was no other events happening. We had the Sultan Room as our Bridal Suite for Hair & Makeup, which worked perfectly. We had our Ceremony in the Courtyard which was absolutely beautiful, after the hotel let us take over their restaurant, Gatsby, for Cocktail Hour.
During this time, the hotel team converted the ballroom for the reception, which made it feel like a completely different room -- and even more beautiful. We ended up have 186 guests which was very comfortable and intimate. The food was absolutely delicious -- and still several months later we are receiving positive comments from some of our guests as to how much they enjoyed our wedding!
Having your wedding at the Windsor Arms is a decision you will not regret!!
Chamith P. Getting married on 15/06/2024
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Amazing viewing experience
Neah was wonderful she replied to all our questions in a very professional, kind, responsive manner. The venue itself is stunning and they offer some great packages. The only reason why we didn’t pursue this venue is due to parking difficulties in the area for the guests.
Nicole T. Married on 13/11/2021
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Beautiful space, awful service
We had our wedding ceremony and reception at the Windsor Arms Hotel, we chose this venue because of the beautiful character of the space, it's luxurious details, and the overall ambiance. Little did we know that while our wedding was enchanting, the whole experience was marred by the awful service of their staff. The catering staff day-of were fine enough. However, the entire during of the planning leading up to the wedding day was filled with roadblocks and disagreements/miscommunications. They up-sold a lot of perks up front like saying that we would have access to two suites from the start of the wedding day for getting ready and storing our things, but later they said 'no we did not say that'. Our package included 7 hours of open bar time and we wanted to move it up by one hour, but they wouldn't let us so we ended up with just 6 hours of bar service. They promised the bar service would not be slow, but they only provided 1 bar tender for a 100+ person wedding. They said our guests could have 20% off room bookings, but later said this was only for the more expensive rooms not the basic rooms. Just one after another of misleading things that they promised us up front but never delivered, and when we raised these concerns the hotel manager was not accommodating whatsoever. They also treated our vendors poorly, when they got the wrong meals they said "this is what you get". All in all, beware, they paint a rosy picture here but it's like pulling teeth to get anything from them - I'd stay away if you can, but if you really want to book this venue for the look BE WARNED, and ask for EVERYTHING to be written into the contract!
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Dora L. Married on 17/10/2021
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Beautiful venue, excellent staff
We are so thrilled with our choice. Everything ran smoothly on the day. The Courtyard for the ceremony/reception and the Gatsby for cocktail hour/after party were a perfect fit for our event and made for beautiful backdrops for our photos. The food was a highlight, everything was delicious. On the business side, Luba and Mateus were great to work with, very attentive and organized. They were flexible when we were forced to change our date because of the pandemic. All of the staff we encountered were very friendly and helpful. Overall, a wonderful experience!
Yang S. Married on 02/10/2020
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Incredible venue, delicious food, indispensable service
I'll be honest, I'm a cynical guy. I expected a lot of hard work, conflicts, and stress to come my way throughout the wedding planning process.
The exact opposite happened. My wedding experience, including the planning, turned out to be wonderful, in large part thanks to the Windsor Arms Hotel.
My wedding went off without a single hitch. The space is gorgeous, classy, and filled to the brim with luxury. We had a small wedding with only 30 guests but the normally 150-person capacity Courtyard Ballroom was arranged into a beautiful and intimate space. The customized menu was exquisite and the desserts divine. The staff was extremely courteous and accommodating. All our guests' needs were catered to. We very much appreciated having the Sultan Room for hair/makeup and the adjoining Sultan Suite for few moments of respite.
For me, the critical feature of our Windsor Arms Hotel wedding was our coordinator Mateus. He was clear, professional, and accommodating from our very first meeting through to the follow up emails weeks after our wedding, Mateus took care of every detail big or small. He arranged the space according to our needs, coordinated our menu with the chef, and even accommodated a last minute request to move a piano into the ballroom. Mateus helped us navigate the health guidelines for our wedding (Fall 2020) and helped us give our guests a safe and enjoyable experience. All this coordination and planning was done in a three week period. I'm still awestruck that we were able to pull off a wedding in downtown Toronto within such a short time frame and with so little stress. We couldn't have done it without Mateus. A Windsor Arms Hotel wedding is truly an all-inclusive experience. Mateus made sure of that.
So I didn't experience any of the stress I expected. Instead, I had a wonderful time, even in the planning phase. Thank you Mateus and the Windsor Arms Hotel.
Elle B. Married on 15/02/2020
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Beautiful Venue but Poor Service
The Windsor Arms is truly one of the most beautiful spots in Toronto. It’s regal decor is unlike anything I have ever seen and I knew I wanted to get married there within the first few minutes of our tour.
My wedding was the best day of my life. The Windsor Arm’s food is delicious, our wedding suite was beautiful and the entire evening moved very smoothly. In our suite, The Windsor Arms treated us with champagne, desserts I recognized from their high tea menu and a personal note hand-written by our account rep.
However, working with the Windsor Arms was stressful in the month leading up to our wedding - there were a number of miscommunications and misunderstandings with the Windsor Arms which resulted in heated conversations and ultimately, additional fees that I wish we were informed about sooner. Additionally, I met with the venue owner in person 10 days before our wedding. He was rude, critical of the requests my wedding coordinator had made and brushed aside my concerns. I left the meeting in tears feeling disrespected and bullied.
Ultimately, everything worked. However, the short comings of the client service cannot go unmentioned.
Windsor Arms Hotel's reply:
Dear Elle,
Thank you for taking the time to share your experience. It was heartwarming to hear your comments about our venue and the culinary experience we provided. I’m delighted that we were able to be part of making your wedding “the best day of your life” - absolutely, and on behalf of my team, that was our intention, so I’m thrilled that we’ve succeeded there. And thank you again for allowing us the opportunity to be your venue of choice for this, once in a lifetime, occasion.
With regards to your comment about the stressful month that preceded this special day, please allow me to apologize and perhaps as well, offer some context. At your request, I was very happy to meet with you and to try and assist to the best of my abilities with your last minute additional requests. As you know, it was our aim to provide the exact experience you had envisioned, regardless of when all and any requests were received. Unfortunately, these last minute requests came at a cost that we had to incur and thus it was necessary that we ask that you assist, at least partially, in offsetting our additional expense in order to realize your ultimate vision for your wedding. I appreciate your understanding in this matter. And once again, I am so happy to hear the evening turned out beautifully. And thank you for your words of gratitude regarding the Champagne and desserts that we provided for you to enjoy in your suite. Again, it is always our goal to tend to all and every detail in order to make dreams come true at the Windsor Arms.
I hope you’ll continue to celebrate life’s great milestones with us. It would be our pleasure to be of service to you again in the future.
Please accept my warmest congratulations and I wish you and Louis a lifetime of happiness together.
Yours truly,
George Friedmann
President, Windsor Arms Hotel
David Married on 02/11/2019
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A beautiful, unique and intimate venue for small-mid size weddings
The Windsor Arms is one of the most special venues in Toronto. It is incredibly unique with its charming lobby, beautiful bar and ornate ballroom.
Day-of, Jason and his events team run a tight ship, ensuring all food comes out on time, wine glasses were never empty and guests are always comfortable.
In terms of planning, one of the best benefits of working with WA is the customization and personalization they will allow. We were able to bring in our own champagne, tailor the menu to be served Italian style (pasta/primi, salad and then secondi/main), and opt for petit-fours instead of plated desserts without having to totally break the bank. If you can, definitely upgrade to the fillet steak. It's deliciously cooked and each of our guests loved it.
WA also has beautiful rooms which can be used for photographs, including one which connects to the Bridal Suite's living room, so that family members or Bridal party members can wait comfortably.
We were 190 guests in the Courtyard (i.e. Ballroom) with a 15x18 dancefloor. The room was packed - mostly round tables of 10, with a King's table for us - and the dancefloor was always full. If you expect your guests to dance, and are planning to have a band (we had 9 pieces and DJ) 190 is as full as I'd go. That said, the King's Table and band take up space, so you certainly can seat more if you have a different configuration.
We are really glad we chose the Windsor Arms for our wedding and know that our guests really enjoyed themselves. Thank you to Jason and George for their hard work.
Kate H. Married on 11/08/2018
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Treated like Royalty
We had our dream wedding at the Windsor Arms just over a week ago. We were a little anxious at the get-go about the negative reviews but a friend of a friend had her wedding here last year and assured us that their experience could not have been more positive. I’m so glad we didn’t pay attention to what we saw online - the space is gorgeous, the food fantastic, and Kelly, the new coordinator clearly knows her stuff. She was very accommodating with the menu and quite obviously wanted us to be happy. We had two private tastings and she worked closely with our planner to make sure all details were taken care of. You do pay a premium for this space but all costs are made known upfront, and for the feeling of old Victorian luxury and the prime Toronto location, it is absolutely to be expected. My bridal party was provided with a gorgeous room to get ready in and having the bridal suite right on site was a huge perk. The Courtyard Cafe (main ballroom), which was stunning before, has even been recently renovated and refreshed (Spring 2018) which was an unexpected and delightful surprise. Our huge thanks to Kelly and Ben for making sure we were so completely taken care of and that each of our guests had an incredible experience.
Windsor Arms Hotel's reply:
Dearest Kate and Shahan.
We are so happy to we could help you and your family create those wonderful memories and we hope to see you back at the hotel soon. Wishing you both all the best and a lifetime of happiness and success.
The Windsor Arms Catering Department.
Eliane M. Married on 28/07/2018
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Jaw dropping wedding
We hosted our wedding at the Windsor Arms and had an unforgettable evening. During the planning stages, the catering and event team headed by Kelly at the Windsor Arms went above and beyond. Kelly put my mind at ease by sitting with me during the planning stages and mapping out the finest of details. Our guests were blown away by the beautiful space. During the ceremony in the Courtyard Cafe, the light filtered in through the tall skylights, and the chandelier, ceiling and art work added lovely ambience. We hosted our cocktail hour in the Gatsby bar which all guests loved and could not stop raving about. Next for the reception, the team had transformed the courtyard cafe into my vision of a romantic, flower and candle filled space. The lighting adds drama and warmth to the space and is truly beautiful. Our food was delicious and the catering team was able to accommodate dietary restrictions of some of our guests. It is a beautiful, hidden gem to host a wedding and I would recommend it.
+ 9Photos
Windsor Arms Hotel's reply:
Hello Eliane and Alan!
It was such a pleasure for us to host your wedding at the Windsor Arms Hotel and we are delighted that both you and your guests were thrilled with how it all turned out. We look forward to having you back with us for your 1 year anniversary stay.
All the best wishes to you both for a safe and happy future!
The Windsor Arms Team.
Annette H. Married on 19/05/2018
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Art Deco Weddding at The Windsor Arms
We were absolutely thrilled with everything the WA did for us on our wedding day. The Banquet Manager took over once we arrived and really acted like a wedding planner for us as we did not have one. The guests raved about everything from the ambience to the food,to the service . It was great. This was a second wedding for the both of us and we had no complaints.
Windsor Arms Hotel's reply:
Dear Annette and Steve
Thank you so much for giving The Windsor Arms Hotel the opportunity to host your wedding in May. We are delighted that the day went as planned and that both you and your guests had a wonderful time. We hope to see you back at the hotel some time soon. Wishing you both all the best!
The Windsor Arms Catering Team
