Windsor Arms Hotel

18 St. Thomas Street M5S 3E7 Toronto (Ontario) Map · Phone number
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10 reviews
4.6 out of 5.0
Number of guests 1 to 250
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  • Photos 25
  • Videos 1
  • Reviews 10
  • Real Weddings 1
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About Windsor Arms Hotel

Windsor Arms Hotel is a refined hotel wedding venue located in Toronto, Ontario. This art deco-inspired hotel is reminiscent of the Roaring 20s with a glamorous aesthetic in each of its event spaces. Couples who hold their celebration here are treated to a luxurious experience from the venue tour to the wedding night.

Facilities and Capacity

This hotel features four function rooms of varying sizes, spoiling couples with several opulent choices. The Courtyard makes an elegant, memorable space for tremendous gatherings and is ideal for both ceremonies and receptions. This magnificent ballroom boasts high ceilings lifted by towering pillars and landscape paintings by renowned artist David Bierk. A favourite meeting place throughout the hotel’s history, The Courtyard offers couples a breathtaking location to tie the knot. Alternately, the Gatsby Restaurant is suitable for intimate celebrations of up to 75 guests. Newlyweds and their loved ones are sure to be transported to the decade of flappers and lavish parties with a reception in this dining room. There are also smaller spaces ideal for engagement parties, showers, or rehearsal dinners.

Services Offered

The team at Windsor Arms Hotel are available from start to finish to ensure their couples’ weddings are everything they’ve dreamed of. They have an event planner on-site to guide clients through the process of selecting and personalizing their event space. Newlyweds and their guests will have exclusive access to the venue on their wedding day, allowing for an unparalleled level of privacy. The catering staff assist in creating a personalized menu of exquisite dishes. They are happy to accommodate special requests or guests with dietary restrictions. As the events team strives to give couples their ideal wedding, they offer a variety of event packages that can be customized according to individual needs.

Accommodation

Newlyweds and guests can avail of the hotel’s overnight accommodations, which consist of 28 luxurious suites. Each suite is individually decorated, featuring jacuzzi tubs, comfortable mattresses and bedding, and musical instruments. The Sultan Suite is most commonly used as a get-ready room for wedding parties.

  • Number of guests From 1 to 250
  • Type Ballroom, historic, hotel
  • Style City, classic, eclectic, glamorous
  • Event Services Accommodations, bridal suite, cake, catering / bar, clean up, event planning, event rentals, outside vendors, set up
  • Reception Site Fee - Peak Season C$ 790.00
  • Plated Service (per head) C$ 115.00
More information

More information about Windsor Arms Hotel

  • How many event spaces or rooms does your venue offer?
    6
  • What kind of settings are available?
    Indoor
    Uncovered outdoor
  • Which of the following wedding events does your venue service?
    Ceremony
    Reception
    Bridal shower
    Engagement party
    Rehearsal dinner
  • What catering services do you offer?
    Buffet
    Cocktail reception
    Dessert
    Family style
    Hors d'oeuvres
    Plated
    Server(s)
    Stations
    Tastings
  • What bar services do you provide?
    Bartender(s)
    Cash bar
    Champagne toast
    House beer
    House wine
    House liquor
    Open bar
    Premium liquor
    Signature drink
    Specialty beer
    Specialty wine
  • What event items are available?
    Dance floor
    Chairs
    Tables
  • What food and beverage items are available?
    Barware
    China
    Chocolate fountain
    Flatware
    Glassware
    Linens
  • What transportation and access is available?
    Parking
    Valet
    Wheelchair access
  • Do you have a site fee for wedding receptions at your venue?
    No
  • What is the starting site fee for wedding receptions during off-peak season?
    C$ 586
  • Do you have a site fee for wedding ceremonies at your venue?
    Yes
  • What is the starting site fee for wedding ceremonies during peak season?
    C$ 750
  • What is the starting site fee for wedding ceremonies during off-peak season?
    C$ 750
  • Which of the following are included in starting site fee?
    Set up
    Clean up
    Event planning
    Chairs
    Tables
    China
    Flatware
    Glassware
    Bridal suite
  • What is the average catering price per person for buffet service?
    C$ 115
  • What is the average catering price per person for stations?
    C$ 115
  • What is the average catering price per person for hors d'oeurves?
    C$ 24
  • Which of the following are included in the cost of wedding catering?
    Server(s)
  • What is the starting price per person for bar service?
    C$ 55
  • Which of the following are included in the starting price for bar service?
    Open bar
    House beer
    House wine
    House liquor
    Bartenders

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Photos 26 photos
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Videos 1 Video

10 Reviews for Windsor Arms Hotel


4.6 out of 5.0
  • Quality of service 4.8
  • Professionalism 4.6
  • Flexibility 4.7
  • Value 4.6
  • Response time 4.5

20 User photos

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  • Yang

    Yang S. · Married on 02/10/2020

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Incredible venue, delicious food, indispensable service

    I'll be honest, I'm a cynical guy. I expected a lot of hard work, conflicts, and stress to come my way throughout the wedding planning process.

    The exact opposite happened. My wedding experience, including the planning, turned out to be wonderful, in large part thanks to the Windsor Arms Hotel.

    My wedding went off without a single hitch. The space is gorgeous, classy, and filled to the brim with luxury. We had a small wedding with only 30 guests but the normally 150-person capacity Courtyard Ballroom was arranged into a beautiful and intimate space. The customized menu was exquisite and the desserts divine. The staff was extremely courteous and accommodating. All our guests' needs were catered to. We very much appreciated having the Sultan Room for hair/makeup and the adjoining Sultan Suite for few moments of respite.

    For me, the critical feature of our Windsor Arms Hotel wedding was our coordinator Mateus. He was clear, professional, and accommodating from our very first meeting through to the follow up emails weeks after our wedding, Mateus took care of every detail big or small. He arranged the space according to our needs, coordinated our menu with the chef, and even accommodated a last minute request to move a piano into the ballroom. Mateus helped us navigate the health guidelines for our wedding (Fall 2020) and helped us give our guests a safe and enjoyable experience. All this coordination and planning was done in a three week period. I'm still awestruck that we were able to pull off a wedding in downtown Toronto within such a short time frame and with so little stress. We couldn't have done it without Mateus. A Windsor Arms Hotel wedding is truly an all-inclusive experience. Mateus made sure of that.

    So I didn't experience any of the stress I expected. Instead, I had a wonderful time, even in the planning phase. Thank you Mateus and the Windsor Arms Hotel.

    Sent on 16/03/2021
  • Kate

    Kate H. · Married on 11/08/2018

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Treated like Royalty

    We had our dream wedding at the Windsor Arms just over a week ago. We were a little anxious at the get-go about the negative reviews but a friend of a friend had her wedding here last year and assured us that their experience could not have been more positive. I’m so glad we didn’t pay attention to what we saw online - the space is gorgeous, the food fantastic, and Kelly, the new coordinator clearly knows her stuff. She was very accommodating with the menu and quite obviously wanted us to be happy. We had two private tastings and she worked closely with our planner to make sure all details were taken care of. You do pay a premium for this space but all costs are made known upfront, and for the feeling of old Victorian luxury and the prime Toronto location, it is absolutely to be expected. My bridal party was provided with a gorgeous room to get ready in and having the bridal suite right on site was a huge perk. The Courtyard Cafe (main ballroom), which was stunning before, has even been recently renovated and refreshed (Spring 2018) which was an unexpected and delightful surprise. Our huge thanks to Kelly and Ben for making sure we were so completely taken care of and that each of our guests had an incredible experience.

    Sent on 20/08/2018

    Windsor Arms Hotel's reply:

    Dearest Kate and Shahan.
    We are so happy to we could help you and your family create those wonderful memories and we hope to see you back at the hotel soon. Wishing you both all the best and a lifetime of happiness and success.
    The Windsor Arms Catering Department.
  • Olivia

    Olivia · Married on 19/02/2017

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I am so happy we decided to book our wedding at the Windsor Arms Hotel. We were looking for a venue that was more unique and cozy than a banquet hall, and Windsor Arms definitely has that vintage charm! We received so many compliments on our venue of choice because of the sheer beauty of the venue. The aesthetics was a huge deciding factor, and the fact that they have an in-house kosher kitchen.

    I loved the fact that George, the owner, worked with us along the way, and made the time to meet with us and the catering manager (Sharon). Made us feel like VIP patrons throughout. I read other reviews online prior to booking this venue, and I have to give George credit—he may be “rough around the edges” (mind you, so am I), but we brought some of the bad reviews online (which you’ll always find) and asked him to address the issues, and he was very straight forward and open about it, and made us feel assured that we would not experience any issues. Everything is laid out in your contract, and he allowed me to personalize aspects of the contract to better suit our needs. That was one of the elements that I appreciated most, the fact that everything was customized to our requirements.

    Sharon went above and beyond to address every concern we had, and met with us on multiple occasions throughout the year we were planning. Right down to making sure the size of the strawberries on the plated dessert were proportional. This attention to detail was amazing! We also got a lot of compliments on the food!

    For me, one of the best parts about the wedding venue was that they really let us have the run of the hotel on our day. We had a rather large wedding for the venue (180 people), and our guests were all over—in the restaurant, in the bar, upstairs, in the main hall….and they did not give us a hard time at all. In fact, they even allowed us to take some wedding photos in the restaurant, which we really appreciated. The wedding suite is gorgeous, and they let us check out the next day very late in the afternoon. All in all, we felt like royalty.

    For the cons, there aren’t many. First, while we knew this when booking the venue, the venue is really much better for weddings under 150 people (seated dinner with dance floor). It got pretty crowded during cocktail hour, which also lasted a little longer than I would have preferred (though not sure if this was the venue’s fault or my other vendors). So I would say just be prepared for 2 hours of cocktails and get extra hors d’oeuvres. The other thing to note is that this is not a cheap venue….if you are looking for a budget venue, this is not an option. We didn’t do flowers or fancy décor, or super expensive wedding dress, etc. We chose to allocate majority of our budget to the venue because it was so important to us. So be prepared to pay a premium for a historical landmark 5-star venue. Parking is only valet, so we did not cover this for our guests (we also had open bar and didn’t want people driving anyway).

    All in all, we are very happy with our choice, and we really felt special on our day. The food was great, the venue looked amazing, and working with Sharon was such a pleasure. We look forward to staying at the hotel in the future, and reliving our memories!

    Sent on 09/06/2017
  • E

    Elle B. · Married on 15/02/2020

    3.0
    • Quality of service:
      3.0
    • Responsiveness:
      3.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      1.0

    Beautiful Venue but Poor Service

    The Windsor Arms is truly one of the most beautiful spots in Toronto. It’s regal decor is unlike anything I have ever seen and I knew I wanted to get married there within the first few minutes of our tour.

    My wedding was the best day of my life. The Windsor Arm’s food is delicious, our wedding suite was beautiful and the entire evening moved very smoothly. In our suite, The Windsor Arms treated us with champagne, desserts I recognized from their high tea menu and a personal note hand-written by our account rep.

    However, working with the Windsor Arms was stressful in the month leading up to our wedding - there were a number of miscommunications and misunderstandings with the Windsor Arms which resulted in heated conversations and ultimately, additional fees that I wish we were informed about sooner. Additionally, I met with the venue owner in person 10 days before our wedding. He was rude, critical of the requests my wedding coordinator had made and brushed aside my concerns. I left the meeting in tears feeling disrespected and bullied.

    Ultimately, everything worked. However, the short comings of the client service cannot go unmentioned.

    Sent on 25/02/2021

    Windsor Arms Hotel's reply:

    Dear Elle,

    Thank you for taking the time to share your experience. It was heartwarming to hear your comments about our venue and the culinary experience we provided. I’m delighted that we were able to be part of making your wedding “the best day of your life” - absolutely, and on behalf of my team, that was our intention, so I’m thrilled that we’ve succeeded there. And thank you again for allowing us the opportunity to be your venue of choice for this, once in a lifetime, occasion.

    With regards to your comment about the stressful month that preceded this special day, please allow me to apologize and perhaps as well, offer some context. At your request, I was very happy to meet with you and to try and assist to the best of my abilities with your last minute additional requests. As you know, it was our aim to provide the exact experience you had envisioned, regardless of when all and any requests were received. Unfortunately, these last minute requests came at a cost that we had to incur and thus it was necessary that we ask that you assist, at least partially, in offsetting our additional expense in order to realize your ultimate vision for your wedding. I appreciate your understanding in this matter. And once again, I am so happy to hear the evening turned out beautifully. And thank you for your words of gratitude regarding the Champagne and desserts that we provided for you to enjoy in your suite. Again, it is always our goal to tend to all and every detail in order to make dreams come true at the Windsor Arms.

    I hope you’ll continue to celebrate life’s great milestones with us. It would be our pleasure to be of service to you again in the future.

    Please accept my warmest congratulations and I wish you and Louis a lifetime of happiness together.

    Yours truly,
    George Friedmann
    President, Windsor Arms Hotel

Windsor Arms Hotel awards

10

Windsor Arms Hotel Real Weddings

Location of Windsor Arms Hotel

18 St. Thomas Street Toronto (Ontario) M5S 3E7
Location of (Windsor Arms Hotel)

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