So far our experience has been great! It took a little while to get an initial response but since then they have been very responsive! They really make you feel special and excited about your big day and are flexible to make your vision a reality!
Sent on 19/12/2018
Emily Dawn Shelton
· Married on 31 of December of 2018
4.6
Quality of service:
5.0
Responsiveness:
3.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
A Big WOW for the Walper
I booked my wedding at a venue in Downtown Kitchener and booked my wedding hotel block at the Walper Hotel. The level of service that Chynna and the whole team at the Walper offered us totally blew me away. Despite the fact that we did not have a wedding booking at the Walper itself, we were treated like VIPs every step of the way. They allowed us to use an unused event room for a small rehearsal the night before, free of charge. And they set up a phenomenal "getting ready" suite for the bridal party, the likes of which my mobile hair and makeup artists had never seen before. It had more than enough space for all their stuff and for everyone to comfortably hang out there. As if that wasn't enough, Chynna also upgraded our suite, and let us take photos on site at the Walper on the day of, despite the fact that they had another, larger wedding ON SITE that very same day! They always treated our party as a priority. You would never know that we were their second, much smaller booking on that day. Honestly, the wedding was perfect and a big part of that was the generosity, flexibility and fabulous customer service offered to us by Chynna and the whole team at the Walper Hotel. If you are getting married in Kitchener, you must talk to them.
Sent on 07/01/2019
Kelsey Finn
· Married on 07 of September of 2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
So much love for The Walper Hotel!
This venue was incredible to work with! They made everything so easy for us and had such great attention to detail. They made our wedding day everything we dreamed of and more!
Sent on 19/12/2018
Brittany Shaw
· Married on 15 of July of 2018
4.8
Quality of service:
5.0
Responsiveness:
4.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Walper wedding July 2018
We had our wedding at The Walper in July 2018 for 201 guests and we highly recommend that you choose this venue! I would describe the atmosphere as fun and classy, and modern with a vintage flare. You have to go visit to see what I mean. We had many guests tell us that this was the most well-suited venue for a wedding that they've ever attended. The ballroom fits 224 seated guests, and the bar is just outside the ballroom. There is plenty of seating on couches and chairs in the same room where the bar is, and this created a friendly intimate space where people could chat without having to yell overtop of the music.
The food was delicious and well presented. The chef and staff were easy to work with for our guests with allergies (they take them seriously), and vegan and diary free guests. My only regret is not ordering more of the late-night snack! It was gone in a flash, my guests tell me it was also delicious. I don't think you could go wrong with any of the food choices here.
Responsiveness to my emails was only poor once, when I had to re-send an email 1 month after first sending it - but I think this had to do with a change over of staff (we booked the venue 15 months in advance and people change jobs sometimes, I don't blame them).
Overall, the staff were extremely helpful in creating a fun, relaxing (yes!), classy and beautiful wedding day for us and our guests. They worked with us leading up to the day and on the day itself to make sure everything was going according to plan, and they followed through perfectly. It was helpful that they coordinated directly with my vendors on the day-of, so that I didn't have anything to worry about. They even cleaned up all of our centrepeices (we brought and set up our own personalized ones), which were waiting for us in boxes the next morning. They really did take care of us on every level.
If you choose The Walper, you won't be disappointed. Happy planning!
Sent on 25/08/2018
Katie K
· Married on 28 of April of 2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Not just another hotel experience
The Walper Hotel is truly special. It is historical, modern, and elegant. From food to service to rooms, you and your guests will be impressed and well looked after. We couldn't have found a better venue for our day.
Sent on 10/12/2018
A.B.
· Married on 04 of November of 2017
2.0
Quality of service:
1.0
Responsiveness:
4.0
Value:
3.0
Flexibility:
1.0
Professionalism:
1.0
Sales Manager leaves something to be desired ...
Before I begin, I'd just like to say that the wedding coordinator at The Walper was great. She was very helpful and worked really hard to try and make this work for us.
We were going to have our wedding reception at The Walper Hotel, and got to the point of contract signing. We noticed several inconsistencies between the contract and what we have been told. In hindsight, we can say that this was likely due to the staff we were interacting with being relatively new (I think they had only been there for a month or two). However, we wanted the contract to line up with what we had been promised, but we were met with a lot of resistance for what we thought were fair changes.
This process left us a bit uneasy about booking with them, as due to the contract, if signing with less than a year in advance, you must pay the full amount for cancelling (which would have been about $24k). We tried to give them opportunities to show that they weren't rigid and would be willing to work with us, and this is where things went south.
The wedding coordinator wanted to work with us, but required approval from her boss, the Sales Manager. When he came in to talk to us, he was abrasive and talked over us the entire time. It wasn't even a real conversation. Safe to say, we didn't book with them.
Also, regarding the contract issues, after pointing out the inconsistencies, the entire wedding contract was revised. This means that we were likely one of the first couples to really read the contract and realize that some of the clauses were unfair to the signing couples.
This ordeal ruined the wedding planning experience for us. The Sales Manager and Wedding Coordinator had both only been there for a few months each, so maybe these were just growing pains. We just wanted a fair business exchange, and they weren't willing to work with us for that.
Sent on 17/01/2018
Erin Weiler
· Married on 28 of October of 2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
The Walper Hotel is Perfection
My experience with The Walper was an interesting one. I started working with Jennifer who was unresponsive and very difficult to work with. She quoted me incorrect prices and I had to call her endlessly in order to get any sort of reply. Jennifer is no longer with The Walper and a few months before my wedding I was passed of to two new coordinators. I began working with Chyna and Kirsten, who were both AMAZING! I can't express how much time, effort and love they put into rectifying what started as an unpleasant experience. They brought me in to go over final details and made my anxiety melt away.
Knowing that Jennifer is no longer with The Walper and Chyna has taken over I would highly recommend it!
The Walper has such character and is so intimate. It was a perfect location to have my ceremony and reception!
I was worried about taking pictures outside on the street, but the old brick of The Walper provided such amazing pictures. I am so glad I decided not to go to a park.
The Walper is more than willing to accommodate everything and anything you want, check out The Walper. Coming from a recent bride - you won't regret it!
Sent on 08/02/2018
Nicole Raines
· Married on 16 of September of 2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
We had our wedding there on September 16th and it was phenomenal. Leah, Mick, Joel and staff did a great job of making sure that our wedding day went smoothly, right down to helping us by fixing our seating chart when all the cards fell off. Joel and the kitchen staff did a fantastic job on the meal, our guests are still talking about how great the food was.
Matt and I could not have asked for a more fantastic day!
Sent on 17/10/2017
Shannon Good
· Married on 19 of August of 2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
If you want the perfect venue for your wedding this is it. Not only is the hotel stunning, especially with all the renovations and modern touches, but the staff are fantastic and will do everything within their power to make sure your day is perfect. A special thank you to Leah and Domini for exceeding all my expectations and for making all our special requests come true. Thank you to Mark for providing only the best wines for our special day. Thank you to Joel for not only producing the most delicious dinner menu we have ever had, but for also making my mashed potato bar dreams come true (was a HUGE success!). If I have missed anyone I am sorry, we truly thank you all from the bottom of our hearts.
Sent on 21/08/2017
Elizabeth Salisbury
· Married on 22 of April of 2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
The Walper Hotel and their staff were so wonderful to work with from the very beginning!! They made sure no detail was missed and were very flexible to ensure our dreams became a reality. Leading up to wedding they were always very responsive, helpful, professional and flexible. Their team worked together like a well oiled machine making sure that no detail was missed and the entire day went smoothly. We also enjoyed our rehearsal dinner and post wedding Brunch at the Walper Hotel with our guests. People are still talking about the food! Everything was truly perfect! Thank you to The Walper Hotel and all of their staff for all of your hard work and for ensuring we had the most perfect Wedding experience!
