Walper Hotel

54 reviews | Kitchener (Ontario)
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Reviews for Walper Hotel

4.8 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.8
  • Flexibility 4.8
  • Value 4.8
  • Response time 4.6

Awards

54

22 User photos

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  • Kendra

    Kendra S. · Getting married on 06/11/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Modern, clean, excellent staff

    The staff was so helpful when they we're walking us through the venue and explained the packages well. The venue is gorgeous, so full of history and they've really kept to the vintage theme while adding modern elements. I would absolutely recommend!

    Sent on 29/08/2020
  • Kayla

    Kayla · Getting married on 13/08/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Above and Beyond

    First of all, this has to be hands down the best customer service I have ever experienced. Andrea was so incredibly accommodating and understanding I truly felt valued and heard. She is so incredibly enthusiastic and made planning so much easier than i ever thought possible. No request, question, or even comment went without an answer, and if she didn't know, had no problem searching until she did. I was absolutely blown away.

    The food at the walper is AH-MAZE-ING! We went for our complementary tasting and ended up adding a few things to our menu since we just had to have them. Andrea, of course, was happy to oblige. I changed my mind so many times and not once did I feel like an inconvenience.

    Then you have the overall splendor that is the walper itself. A perfect one stop shop since you can have the ceremony, dinner, and reception all on one place. No need to go outside at all, unless you want to take gorgeous pictures in the many amazing locations around Kitchener. This also makes this venue perfect for a winter wedding which is what we chose. So gorgeous. So spacious. So affordable. They were happy to work with my budget and never made me feel like I needed to spend more or wasn't spending enough.

    They are surely a team of experts that will happily go the extra mile to make your day everything you hoped and in my experience, even more. Do not overlook them. They will wow you!

    Sent on 29/12/2020
  • K

    Karla S. · Getting married on 30/07/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Walper & Changes due to Covid

    We first went to the Walper in Oct 2019 and knew right away we would be booking the venue for our Dec. 2020 wedding. Due to the unknowns with Covid and many factors at play, my fiance and I began to feel uneasy about whether we should do our wedding in Dec. I reached out to Andrea (our coordinator - who is amazing!) and told her our concerns. The Walper has been nothing but supportive, accommodating and flexible during this challenging time. Despite what other venues may have said was too early to change, the Walper told us we could change our date at no extra cost. We have now switched to a 2021 wedding and we couldn't be happier with our decision to go with the Walper. If you are considering this venue, we highly recommend it. Not only is it a gorgeous venue, but the people working at the Walper are also amazing!!

    Sent on 12/05/2020
  • Marilyn

    Marilyn · Getting married on 26/06/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Exceptional service

    This is a beautiful venue with really wonderful staff! We unfortunately, had to postpone our event due to COVID-19 but the Walper Hotel has been incredibly accomodating and responsive. The professionalism is actually exceptional and I have had zero anxiety throughout my time working with them. The communication has been timely and clear during the process and they have really made an effort to create the vision that you have in mind.

    Sent on 01/05/2020
  • Christina

    Christina M. · Getting married on 29/05/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Gorgeous wedding shower and excellent customer service

    The Walper hosted my wedding shower in October 2020. The staff are phenomenal, the rooms are gorgeous and the food was delicious! Our main contact Andrea was fantastic, and worked with my mom for several months to figure out the details for my shower as it kept having to be rescheduled due to covid. We had originally planned for the Walper to host all of our wedding guests, but unfortunately after rescheduling from May 2020 to May 2021, we just decided to fully cancel our wedding due to covid. Andrea was very understanding, empathetic, and cancelled our guests' rooms with no questions asked. We hope to visit the Walper again when it is safe to do so!

    Sent on 18/02/2021
  • B

    Beverly · Getting married on 23/05/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Walper is a dream to work with!

    My fiancé and I booked The Walper for ourselves and our guests for our upcoming wedding in May. However, due to COVID-19, we had to postpone our event, just like many other couples out there.

    The Walper was extremely cooperative and responsive when we initially reached out in mid March about the possibility to postpone. They happily penciled us in for our new desired dates and made quick re-bookings the moment we confirmed our postponement in April. Not only did The Walper re-book the two of us, they also automatically moved all of our guests to the new date without them having to do anything. This may not seem like much, but for us and our guests, it made a huge difference. No one had to call in or go online to cancel, then re-book, which saved everyone lots of hassle.

    Aside from our postponement experience, The Walper was great during the non-COIVD-19 times as well. Their policies on group blocks are very reasonable and fair to the guests. They also setup a custom menu for our rehearsal dinner in order to help us stay within our budget.

    We highly recommend everyone who are planning their weddings or group events in the Kitchener/Waterloo region to consider The Walper as their hotel of choice. We also strongly urge all guests who fell in a similar situation as us to stick with The Walper if you can.

    A big thank you to Andrea who has been absolutely wonderful to work with and has made everything so stress-free for us :)

    Sent on 27/04/2020
  • A

    Alle B. · Getting married on 22/05/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The BEST wedding vendor

    We cannot say enough good things about our experience booking our wedding with the Walper. If you are looking for a gorgeous wedding with low maintenance planning, this is your place! Both the venue and people provide such a warm, welcoming space to host your family and friends — the environment was everything we were hoping to find for our chosen venue. Andrea was willing to work with us on a completely tailored wedding package that best suited us and has made the planning of our day incredibly easy! Soon after booking our wedding, we decided to delay our date due to the unusual circumstances of COVID. The Walper was happy to accommodate this request and worked with us to find a new day. Regardless of the circumstances, I know that our day will still be nothing short of a dream. Thank you Andrea and the rest of the staff at the Walper for making us feel comfortable every step of the way!

    Sent on 07/09/2020
  • Christine

    Christine L. · Married on 15/02/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Kind and thorough pros!

    As a local wedding officiant, I've worked with the team at the Walper Hotel numerous times. Each time we've worked together everything has gone so smoothly--the staff are attentive, organized and friendly. The space has a modern, romantic feel, is well laid out, and they have multiple rooms and spaces so you can choose one that fits your needs. I recommend working with them!

    Sent on 15/02/2021
  • Tyler

    Tyler S. · Married on 01/02/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best Wedding Venue in KW

    The Walper is one of the best venues in KW. If you are looking for the perfect backdrop for your wedding day, with amazing staff and a lovely venue this is the place for you!

    Sent on 15/02/2021
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