Walper Hotel

• 

  A.B., Married on 04/11/2017

  • Quality of service:

    Bad
  • Responsiveness:

    Good
  • Value:

    Acceptable
  • Flexibility:

    Bad
  • Professionalism:

    Bad

  Sales Manager leaves something to be desired ...

  Before I begin, I'd just like to say that the wedding coordinator at The Walper was great. She was very helpful and worked really hard to try and make this work for us. We were going to have our wedding reception at The Walper Hotel, and got to the point of contract signing. We ... View more noticed several inconsistencies between the contract and what we have been told. In hindsight, we can say that this was likely due to the staff we were interacting with being relatively new (I think they had only been there for a month or two). However, we wanted the contract to line up with what we had been promised, but we were met with a lot of resistance for what we thought were fair changes. This process left us a bit uneasy about booking with them, as due to the contract, if signing with less than a year in advance, you must pay the full amount for cancelling (which would have been about $24k). We tried to give them opportunities to show that they weren't rigid and would be willing to work with us, and this is where things went south. The wedding coordinator wanted to work with us, but required approval from her boss, the Sales Manager. When he came in to talk to us, he was abrasive and talked over us the entire time. It wasn't even a real conversation. Safe to say, we didn't book with them. Also, regarding the contract issues, after pointing out the inconsistencies, the entire wedding contract was revised. This means that we were likely one of the first couples to really read the contract and realize that some of the clauses were unfair to the signing couples. This ordeal ruined the wedding planning experience for us. The Sales Manager and Wedding Coordinator had both only been there for a few months each, so maybe these were just growing pains. We just wanted a fair business exchange, and they weren't willing to work with us for that.

• 

  Erin Weiler, Married on 28/10/2017

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  The Walper Hotel is Perfection

  My experience with The Walper was an interesting one. I started working with Jennifer who was unresponsive and very difficult to work with. She quoted me incorrect prices and I had to call her endlessly in order to get any sort of reply. Jennifer is no longer with The Walper and ... View more a few months before my wedding I was passed of to two new coordinators. I began working with Chyna and Kirsten, who were both AMAZING! I can't express how much time, effort and love they put into rectifying what started as an unpleasant experience. They brought me in to go over final details and made my anxiety melt away. Knowing that Jennifer is no longer with The Walper and Chyna has taken over I would highly recommend it! The Walper has such character and is so intimate. It was a perfect location to have my ceremony and reception! I was worried about taking pictures outside on the street, but the old brick of The Walper provided such amazing pictures. I am so glad I decided not to go to a park. The Walper is more than willing to accommodate everything and anything you want, check out The Walper. Coming from a recent bride - you won't regret it!

  

• 

  Nicole Raines, Married on 16/09/2017

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  We had our wedding there on September 16th and it was phenomenal. Leah, Mick, Joel and staff did a great job of making sure that our wedding day went smoothly, right down to helping us by fixing our seating chart when all the cards fell off. Joel and the kitchen staff did a ... View more fantastic job on the meal, our guests are still talking about how great the food was. Matt and I could not have asked for a more fantastic day!

  

  

  

  

  

  

• 

  Shannon Good, Married on 19/08/2017

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  If you want the perfect venue for your wedding this is it. Not only is the hotel stunning, especially with all the renovations and modern touches, but the staff are fantastic and will do everything within their power to make sure your day is perfect. A special thank you to Leah ... View more and Domini for exceeding all my expectations and for making all our special requests come true. Thank you to Mark for providing only the best wines for our special day. Thank you to Joel for not only producing the most delicious dinner menu we have ever had, but for also making my mashed potato bar dreams come true (was a HUGE success!). If I have missed anyone I am sorry, we truly thank you all from the bottom of our hearts.

• 

  Elizabeth Salisbury, Married on 22/04/2017

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  The Walper Hotel and their staff were so wonderful to work with from the very beginning! They made sure no detail was missed and were very flexible to ensure our dreams became a reality. Leading up to wedding they were always very responsive, helpful, professional and flexible. ... View more Their team worked together like a well oiled machine making sure that no detail was missed and the entire day went smoothly. We also enjoyed our rehearsal dinner and post wedding Brunch at the Walper Hotel with our guests. People are still talking about the food! Everything was truly perfect! Thank you to The Walper Hotel and all of their staff for all of your hard work and for ensuring we had the most perfect Wedding experience!

  

  

  

See more reviews