The Pearle Hotel & Spa

I don't know where to begin, but say Thank you!
Everything about this venue is above and beyond. From the great location of the Lakeview, the modern amenities and structure of the building and most importantly the great, kind, and professional events team. Their package offers so much that makes planning less stressful. They listen to their clients needs and to the best they can to deliver. They just made our planning so easy and gave us such a beautiful venue and delicious food that our guest can't stop taking about. Highly recommend! (Would suggest you hire Isablle Kiraly as your event coordinator)

The venue was beautiful, the food was delicious, the service night-of was great. Our guests really enjoyed the evening and no one had anything but positive things to say! However, as a bride and groom, working with the Pearle was extremely difficult. Our events consultant was changed 4 times, with miscommunications and lost information on each switch. Our menu tasting was a bit of a disaster and the service that night was terrible, making us feel very uneasy about the staff's ability to handle a much larger wedding. There were a lot of details that were left to be confirmed up until the days before the wedding adding a lot of stress to me and my husband. Throughout the planning process we were made to feel like we were an inconvenience or what we were asking was unreasonable. We had bad experiences with both Lisa and Carla and it really seems like most of the staff could use additional customer service training. Additionally, the front desk staff of the hotel were useless on the day, making errors with the rooms and adding a lot of unnecessary stress.
Overall we had a beautiful wedding, but it was a really stressful process. We wouldn't recommend the Pearle to others and would likely choose a different venue if we could do it over.

My daughters wedding at the Pearle turned out fantastic. We had many compliments on the food, service and the beautiful venue itself. Leanne and Samantha were very accommodating and helpful during the entire process. Even given the many challenges with COVID leading up to the event, everything ran very smoothly. It was very helpful having experienced staff lead the day to make sure we stayed on schedule. As mother of the bride i didn't have to worry about any of the day of the event details as they were one step ahead of me. The venue itself is beautiful as you can see in the pictures. The sound system was great too.

We celebrated our big day on Aug 21, 2021 in their Edgewater room. The venue itself is absolutely beautiful and with a great view of the lake, a must see. Hosting it here saved us time and stress. We had our wedding photos taken in Spencer's park, right beside the venue, had the ability to go and freshen up back in our beautiful hotel room before the reception. My wife was able to change into her different dresses during the night. Can't stress the convenience of having all of this in one place.
And the people with dealt with; Vanessa, Magda and Samantha absolutely amazing with helping us plan an unforgettable night. They were always in contact, accommodated to our needs, and really easy to work with. And the catering staff just 5/5, Anastasia was an awesome person to have during our reception. Everyone enjoyed the food. Bartender was amazing, quick and accurate in keeping up with our guests.
Highly recommend QA entertainment as the DJ from their preferred vendor list.
We had 6 months to get our wedding together and honestly we couldn't do it without them. Overall the staff, the venue and location all 5/5, highly recommended.

We couldn't help to notice when we were first introduced to Carla that she didn't seem to be "totally" invested in what we were saying. She made so many mistakes and put the blame on us by being passive aggressive. It is sad when a new person starts that they are not properly trained. It was terribly upsetting dealing with someone who was NOT invested in just you for your special day. Thank you to Leanne and Emily, for understanding our vision and to Veronica for the night of our wedding. It was great fun, too bad the shadow hung over us.

My husband and I truly felt everyone on the Pearle team went above and beyond to make our wedding day perfect and seamless. One of the biggest compliments we received about our wedding was how much everyone loved the food. We've also heard back from guests who stayed at the hotel complimenting the exceptional customer service, and we couldn't agree more.

We stayed at The Pearle on our wedding night after our wedding at Spencer's on The Waterfront and it is a STUNNING hotel. The view of the lake was so beautiful and our room was spectacular! The staff were so accommodating and friendly! The bride stayed the night before the wedding as well and the staff brought up snacks and made sure everyone was comfortable. The sparkling wine was such a lovely celebratory touch - definitely little touches like that make a huge difference when it is a wedding!
10/10 would recommend and we will be back for our anniversary!

I booked my bridal shower at the Pearle and I loved it so much I wish I had thought of it for my wedding! It is a newer venue so I do think they have some kinks to work through but overall the pricing, service and food was great and it's a beautiful venue! They were very accommodating with the floor plan I wanted, my sweet table, they had easles available and a coat room to put our stuff in. The furniture and silverwear they provide was also beautiful!

RECOMMENDATION FOR THE PEARLE HOTEL

The Pearle Spa and Hotel in Ontario, Canada, hosted a wonderful evening welcome dinner for 180 people leading up to a wedding.
Leanne Ciancone, the owner of this hotel, took excellent care to accommodate all of our needs. She was such an amazing and helpful person. She reached out to us and scheduled many conferences to discuss all of the events, so everything went off without a hitch.
The manager, Chris, made sure that all of our guests felt welcomed right from the beginning. Chris set up the audio/video for the bride and groom’s video through the years. Music and a separate video was enjoyed by all at the same time. He covered every detail and made them feel like it was a “six star hotel”.
We were amazed at the unbelievable presentation from their top
Chef’s and the professional manner in which the stations were manned.
Everything was carried out perfectly.
The gourmet food was wonderful. We just extend our sincere thanks
to the entire staff for being so prepared in setting up and taking down
everything. They made the display so beautiful and elegant. Everything, including the lovely flowers, tablecloths, balloons and service was so extra special
This allowed us to relax and enjoy not only the sunset and that evening with our guests but also the sunrise over beautiful Lake Ontario the next day.
The free hot, gourmet breakfasts provided by this family-owned hotel were so generous. We also did not expect our own separate coffee area over the lake.
Booking rooms for all of the guests was tricky because of COVID restrictions, and it being a brand new hotel, but Raj was able to accommodate all of our guests under difficult circumstances. Raj was so congenial and we really appreciated his efforts. The rooms were beautiful with balconies and gorgeous views of the lake. Our guests really enjoyed these wonderful accommodations.
We definitely recommend the Pearle Spa and Hotel in Bulington Ontario, Canada. We extend our special thanks to Leanne Ciancone and staff.
We appreciated every concession made by Leanne’s team to cover every detail. It was beautiful and the Edgewater room had all of the views.
What a wonderful place to have a wedding!

Lindsay Tetreault & Keegan Idler
Randy & Patty Idler

We are extremely happy with the service provided leading up to the wedding and during the wedding the as well.

All the staff at the Pearle, especially Anastasia and Ingrid (our concierge) were rockstars on our wedding day. I literally felt like royalty.

We thank everyone who made the day flow with ease, helped keep the day organized and thank to the chef for proving an amazing menu, all of our guests loved every bite! All the servers were on the ball as well and always so kind. The chef is top notch!

I would highly recommend anyone getting married at The Pearle Hotel and Spa.