Reviews for Sheraton Montreal Hotel
Reviews
3.9 out of 5 rating
3.9 out of 5 rating
4 reviews
77% recommend it
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![Yollande]()
Yollande N. Sent on 07/04/2024Très belle expérience au delà de nos attentes dans le moindre détail
Sheraton Airport Montréal que dire de vous, merci beaucoup pour tout !! vous avez fait de notre journée exceptionnelle et inoubliable en tout et pour tout surtout le petit détail ooh my God, Nous ne vous oublierons jamais.
#team Maxime Miliard
#team Eric
Much love pour tout
YOLANDE & HERMA -
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![Julia]()
Julia O. Sent on 30/09/2022Be very careful with your contract
We wanted a garden wedding and had a contract stating that we would be able to get married in their garden. Months before the wedding after we already have multiple down-payments they contacted us to say that we wouldn’t be able to get married in their garden after all, as it “wasn’t ready”. We ended up getting married in their Atrium room which was ok. The staff at the Sheraton kept on changing things that were written in the contract and we had no choice but to comply with their changes, yet if I wanted to change something in the contract I would be met with a penalty or extra charge. I was promised many things on my initial visit to the Sheraton that made my husband and I choose to get married there, but when the time came to deliver on these promised we were sorely disappointed. They promised us free parking for all our guests, the garden ceremony with a freshly renovated garden, an aisle runner, and chair covers included…and we got none of those things. The Sheraton is a business primarily focused on making money so my advice to anyone wanting to get married there is be VERY specific with the things you want and make sure they’re written into the contract. You can’t trust promises made outside of the contract, and sometimes even promises made IN the contract will be broken. In the end my wedding was fine, the waiters and day-of coordinators did a good job.
Also, some of my decorations and items I brought for my ceremony were never returned to me. So if you choose to get married there make sure you give someone the task of collecting the decorations and items you care about keeping.
There are more good points to note about the Sheraton such as the decent food, the classy hotel atmosphere, the complimentary suite for 1 night, the surprise bottle of sparkling wine and plate of macaroons my husband and I received from the hotel…but the lack of professionalism with my contract and broken promises taint my perception of my wedding planning process as a whole.Sheraton Montreal Hotel's reply:
Dear Julia,
In reviewing your feedback following your recent wedding at our hotel, it is truly unfortunate that your overall experience was less than expected.
From the initial contact with our hotel and the changes in personnel managing your event since the departure of your first contact, your comments would suggest a possible breakdown in some of the information shared. That noted, with as much flexibility as possible, the agreement in place was what was offered during the event. The fact the garden was not available was understandably an important let down. On behalf of all of us we extend our sincerest apologies, this occurred. I assure you it was a situation beyond the control of the team at the time of your wedding.
After some internal verifications regarding your decorations, I was told that they were indeed picked up by one of your guest and the hotel did not have any which were left behind.
Ultimately your event should have been seamless and more memorable for you than reflected in your comments. Though critical, your feed-back is important to us and taken to heart.
If there is something more I can clarify for you please reach out to me directly.
Sincerely,
Linda Tabah
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![Julie]()
Julie L. Sent on 17/09/2019Amazing venue
My wife and I had our wedding at the Sheraton this weekend, and were grateful to choose a truly beautiful place for our magical day.
The wedding coordinator Laurence Gosselin is the sweetest person on earth. She took excellent care of us from day 1. She was organized, proficient, and always answered questions timely with a genuine smile.
She always made us feel special when we met for details and menu tasting. Always eager to make our experience a wonderful one.
She was there on the wedding day and managed the event flawlessly. My wife and I didn't have to deal with any details that day, because Laurence was there :)))
Thank you Laurence!!! We love you 🙏🏼
The food was delicious, they even offered us a full vegan menu.
The service was excellent!
The accomadations were amazing, we each had a beautiful suite large enough for our wedding party to get ready with.
Anything we needed, was sent right over.
Honestly we couldn't have asked for anything more.Sheraton Montreal Hotel's reply:
Thank you ladies for this beautiful homage it means so much to me! It was such a pleasure and a honor working with you too. I wish that all my couple were as organize as you were. :)
It was a beautiful experience to be part of your wedding filled with love, and wonderful emotions! :)
Wishing you health, love and happiness for the rest of your life! :)
Laurence xoxo -
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![Khaled]()
Khaled K. Sent on 18/06/2019Experience
Good overall pricing is an issue, flexibility is goodSheraton Montreal Hotel's reply:
Good day Khaled,
Thank you for your comments, it is always appreciated to receive review on our services in order to improve ourselves.
Please do not hesitate to contact me directly should you or your fiancé(e) have any questions. I can easily customize our services according to your specifications and budget per person.
Kind regards,
Laurence Gosselin
Sales Coordinator Banquet & Catering.
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