Ramada Jacksons Point Resort & Spa

9 User photos

• 

  Featured

  Nicola · Married on 15/08/2021

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  A Dream Come True ❤

  I had my wedding for 100 guests. We all stayed for 2-3 nights. The staff are professional and very helpful. Even under pressure, the management and staff are courteous and make you feel at home. The rooms are spacious and very clean. There lots of activities in the resort for adults, children and animals. The location is amazing. It is walking distance into the town if you need to shop.

  Sent on 17/08/2021

• 

  Thiago L. · Married on 19/06/2021

  4.8

  • Quality of service:
    4.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Great And Unique Experience

  We had a very experience getting married at the Ramada resort. Swati was very nice and responsive. She asked us many questions and made sure everything went according to the way we wanted it.
  
  The planning phase went well and was pretty easy as they have many options.
  
  The set up phase was a bit delayed the day of. When we showed up an 1-2 hours before, nothing was set up. The tent did not have much. But they were able to set up the ceremony chairs on the dock very fast. The dining tent took a little bit longer.
  
  The food was amazing. Very delicious! One feedback point is that the cocktail hour was delayed because the food wasn't ready. Not sure why. 😕 not a huge problem but we wanted our guests to eat while we took photos.
  
  There was a misunderstanding in regards to the chairs we wanted in the dinning tent. They set up the wrong ones. But in the heat of the moment, that was something minor.
  
  Overall, great location and nice staff and good experience. Getting married on the dock was a wonderful experience and I highly recommend this venue.

  Sent on 05/08/2021

• 

  Desiree H. · Married on 07/08/2021

  4.8

  • Quality of service:
    5.0
  • Responsiveness:
    4.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Dream wedding

  I have no complaints at all everything was just as we discuss over the past year and half. Swati helped us all the way through making sure we had everything we wanted for our dream wedding she was very good at going over every detail and changing anything that didn’t work for us . the view, the food, and the staff were amazing . And the manger helped with a last minute decision on the day of and we are truly thankful for his help.

  Sent on 11/08/2021

• Jasmin P. · Married on 11/06/2021

  1.0

  • Quality of service:
    1.0
  • Responsiveness:
    1.0
  • Value:
    1.0
  • Flexibility:
    1.0
  • Professionalism:
    1.0

  Completely unprofessional

  We booked with Ramada because we were given a package and told that all of our needs would be taken care of with table set up, arches, and linens and decorations. We planned with the wedding planner and I had many questions, I passed along my questions and received some answers. Many things had to be clarified with the manager. I handed in a pre-wedding questionnaire, created by the venue, several months prior to the wedding, including seating plan and meal choices well in advance. As the date got closer we discussed with the planner the decorations and we were told by her to bring everything two days before the wedding and we would have a meeting. I confirmed confirmed day of the time, and When we arrived the planner was not available because she was in a meeting with another couple. We met with the manager who was very short with us, and we felt was very rude to my mom and husband. My husband does not get upset and he was very furious in this encounter. The manager stated we needed to pay for a decorator to set up our centre pieces, and that they could not do the seating plan we had discussed months in advance. This was very upsetting and concerning for us two days before the wedding. My wedding party had to come the day of and tell the staff how to set up the tables, and do the centrepieces the venue had promised to set up. I had to come the day of the wedding and set up the seating plan. My husband and his best man had to move the Arch and set up the tables and few decorations we had. This was a complication that we felt should not have occured as the planner stated everything would we be taken care of we just have to provide the decorations and the instructions. There was a misunderstanding with the tables, we had clearly stated we wanted four rectangle tables, and this was guaranteed by the planner, but the manager argued with us and told us its not possible. When the wedding party came to set up, they had to do everything. This was extremely disappointing. At the reception the servers did not know who ordered what and who was sitting where and were taking drink orders one at a time, despite the seating chart and chart I provided, I went above and beyond to make it easy and clear. It was a very small reception, and it could have been handled very differently. The manager later stated that they did the decorations and we should post pictures of the venues work, which I spent months making and planning and my wedding party had to put out. For us it was extremely difficult to deal with the manager. We felt he looked down on us and belittled our efforts to make the intimate wedding we had in mind enjoyable. He ruined my wedding experience. I'm disappointed in what was promised and what we experienced. It appears to us, the planner and the manager are not on the same page in what can be done by the venue. Planning with them was very disorganized.

  Sent on 11/06/2021

  Ramada Jacksons Point Resort & Spa's reply:

  Really appreciate your feedback. We are really shocked and surprised about your comments, because we went above and beyond to what was promised and what was delivered. Regarding setting up table and chairs, they were done in timely manner. As you are aware the function was performed outdoor, we can’t set up your table and dinnerware so much in advance because everything gets covered with dust and flies in no time. We do multiple weddings every week and know what time to setup. Your table set up was above and beyond to what was promised including center pieces, charger plates and Chivari chairs at no cost.
  Regarding the party favours that you wanted us to store a day before. How can we take responsibility of storing party favours that included edible items in the midst of pandemic? It makes more sense for you to keep them and bring them on the day of wedding.
  
  Regarding your comments for decorations, this is another example of your unreasonable requests. We are event venue and not decorators. Venue is never responsible for decorations because you need a décor company to do it. It is Bride and Grooms or their vendors responsibility to decorate and remove decorations after the event, which we always have assisted and worked with vendors to do in the past. When we tried to help you arrange for decorator you will obviously have to pay them. We didn’t demand or charge you any extra penny from your contract.
  In terms of talking disrespectful, none of our staff or manager talked to you or your guests disrespectfully. When you were raising your voice, we just polity told you to talk respectfully as we would like to be handle this professionally. You were so rude to our servers and staff. Our staff were working so hard to make your event memorable and you were rude to them the whole time. Even two of our servers had emotional meltdown from your behaviour and were crying after the event.
  Our hospitality industry has been hit hard the most with this pandemic and haven’t done much events for almost year and half. It is not fair for you to vilify our business by putting wrong negative comments. We are working hard to make your event a memorable one and certainly don’t appreciate when you are wrongfully accusing us for something that we haven’t done
• S J · Married on 06/06/2021

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Amazing service!

  We dealt with the amazing Swati for all details of our wedding. She was so sensitive, humble, genuine and professional. Highly and warmly recommend!!

  Sent on 04/08/2021