Ramada Jacksons Point Resort & Spa

We had a very experience getting married at the Ramada resort. Swati was very nice and responsive. She asked us many questions and made sure everything went according to the way we wanted it.

The planning phase went well and was pretty easy as they have many options.

The set up phase was a bit delayed the day of. When we showed up an 1-2 hours before, nothing was set up. The tent did not have much. But they were able to set up the ceremony chairs on the dock very fast. The dining tent took a little bit longer.

The food was amazing. Very delicious! One feedback point is that the cocktail hour was delayed because the food wasn't ready. Not sure why. 😕 not a huge problem but we wanted our guests to eat while we took photos.

There was a misunderstanding in regards to the chairs we wanted in the dinning tent. They set up the wrong ones. But in the heat of the moment, that was something minor.

Overall, great location and nice staff and good experience. Getting married on the dock was a wonderful experience and I highly recommend this venue.

My husband and I had our reception here in October 2021( our original day was May 2021 but had to be pushed because of Covid). Overall the actual day turned out beautifully The bellagio is definitely the room you want to be in if you are having you’re wedding there it held our 60 guest perfectly. The centre pieces were beautiful. The food was delicious and they were very accommodating for allergies and dietary restrictions. The portions were generous and everyone said they enjoyed it. The only complaint I got from my guest was that they saw some of the staff eating from our cupcake tower. Which was disappointing because these were custom gluten free dairy free cupcakes that I had ordered and I only ordered enough for my guest.
The one piece of advice I would give to anybody who is considering having their wedding here is get EVERYTHING in writing and clarify exactly what they mean. There was a lot of confusion in the planning stage. When we originally came for a tour in November 2020 we met with the wedding planner Swati, she gave us a lot of very convincing information and answered all of our questions however a lot of essential details were missed in her explanation of the venue and that made planning very stressful for us. This resulted in a lot of confusion when we met with the manager of Ramada who was going to be with us for the rest of our wedding planning and on our day. We found that we would repeat what the wedding planner originally told us and the manager would say that it wasn’t included or that the policy had changed. It was extremely frustrating. Even though the actual reception day turned out great the confusion and frustration of planning with this venue unfortunately left a sour taste in our mouth.

I have no complaints at all everything was just as we discuss over the past year and half. Swati helped us all the way through making sure we had everything we wanted for our dream wedding she was very good at going over every detail and changing anything that didn’t work for us . the view, the food, and the staff were amazing . And the manger helped with a last minute decision on the day of and we are truly thankful for his help.

We booked with Ramada because we were given a package and told that all of our needs would be taken care of with table set up, arches, and linens and decorations. We planned with the wedding planner and I had many questions, I passed along my questions and received some answers. Many things had to be clarified with the manager. I handed in a pre-wedding questionnaire, created by the venue, several months prior to the wedding, including seating plan and meal choices well in advance. As the date got closer we discussed with the planner the decorations and we were told by her to bring everything two days before the wedding and we would have a meeting. I confirmed confirmed day of the time, and When we arrived the planner was not available because she was in a meeting with another couple. We met with the manager who was very short with us, and we felt was very rude to my mom and husband. My husband does not get upset and he was very furious in this encounter. The manager stated we needed to pay for a decorator to set up our centre pieces, and that they could not do the seating plan we had discussed months in advance. This was very upsetting and concerning for us two days before the wedding. My wedding party had to come the day of and tell the staff how to set up the tables, and do the centrepieces the venue had promised to set up. I had to come the day of the wedding and set up the seating plan. My husband and his best man had to move the Arch and set up the tables and few decorations we had. This was a complication that we felt should not have occured as the planner stated everything would we be taken care of we just have to provide the decorations and the instructions. There was a misunderstanding with the tables, we had clearly stated we wanted four rectangle tables, and this was guaranteed by the planner, but the manager argued with us and told us its not possible. When the wedding party came to set up, they had to do everything. This was extremely disappointing. At the reception the servers did not know who ordered what and who was sitting where and were taking drink orders one at a time, despite the seating chart and chart I provided, I went above and beyond to make it easy and clear. It was a very small reception, and it could have been handled very differently. The manager later stated that they did the decorations and we should post pictures of the venues work, which I spent months making and planning and my wedding party had to put out. For us it was extremely difficult to deal with the manager. We felt he looked down on us and belittled our efforts to make the intimate wedding we had in mind enjoyable. He ruined my wedding experience. I'm disappointed in what was promised and what we experienced. It appears to us, the planner and the manager are not on the same page in what can be done by the venue. Planning with them was very disorganized.

We dealt with the amazing Swati for all details of our wedding. She was so sensitive, humble, genuine and professional. Highly and warmly recommend!!