Our wedding was exceptional at the Pinnacle, everything from the food to the venue was outstanding ! Our wedding coordinator at the hotel, Talia, was very friendly and professional. She made what could have been a stressful time run very smooth and for that, we can’t thank her enough. I wouldn’t hesitate to recommend this venue and Talia to anyone for their big day. The rooftop terrace was amazing and we had phenomenal views of downtown Vancouver. Our wedding photographer was able to take some beautiful pictures of us on the dock without even having to leave the venue to take additional photos ( a huge bonus). The food was exceptional, something that our guests were sure to tell us repeatedly. If you’re looking for an amazing venue with great service and top notch food, this should be on your list to view.
Jen Married on 23/07/2022
1.2 out of 5 rating
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Not the same level of service...
This vendor team was very disorganized. In fact, they were our only vendors to have difficulty meeting their contract and promises. It may be related to the high employee turnover we witnessed in just a year working with the Pinnacle Hotel. Hopefully they can return to the level of service they once had.
Pinnacle Hotel at the Pier's reply:
Hi Jen,
Thank you for your comments and your thoughts in regards to your experience with us. We apologize for the delay in response to your review; we know how utterly important it is to make sure that all responses from our clients and heard, and opinions recognized.
We would like to express our apologies at your frustrations in regards to your experience working with Pinnacle at the Pier. We strive to provide a positive and professional experience for all our clients, and that you did not feel this was what you received is something we do take seriously.
Our Wedding and Events team has now returned to full strength, as we did have staff away on leave during your time with us. Our team will always aim to be a helping hand, and a guide through the wedding planning journey, and keep clear and quick communication open in order for all parties to be on the same page.
Thank you for your review; we appreciate your time, and wish you all the best for 2023.
Laura and the Pinnacle Hotel at the Pier Wedding team
Linda R. Married on 24/04/2021
5 out of 5 rating
5.0
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Covid plans...
The Pinnacle was so flexible as our plans pivoted and changed with Covid. In the end we did a take out picnic for our 10 wedding guests as that was what was legal at the time. Laura was responsive, knowledgable and positive through all the changes - We will definitely recommend the pinnacle and hope to use their services in the future.
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Jennifer B. Married on 11/08/2019
5 out of 5 rating
5.0
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Fantastic wedding venue!
Highly recommended. Excellent service, location and food! Can't say enough great things about this location.
Lee A. Married on 08/09/2018
5 out of 5 rating
5.0
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Dream venue!
What an AMAZING venue! This was the second thing I booked because I wanted to book the venue first before I booked any other vendor. They had many different packages that would cater to your budget and needs. I couldn’t have asked for a better venue - waterfront view, mountain view, attractions nearby, everything! My guests talked about the ease of getting around since the Lonsdale Quay was right there and they could easily hop onto the SeaBus to go downtown. What I really liked about this venue compared to the other venues was the guarantee that the entire day was dedicated to our wedding - they don’t book any meetings etc. on the same day as a wedding so that gives you lots of time to set up for any decorations, etc. you have. They gave me a discount code to distribute to my guests which gave the hotel rooms a cheaper price for them. Talia was the coordinator for the weddings and she accommodated us in terms of payment, etc. Although we had chosen a buffet option, the coordinator let us try out the food at the hotel restaurant just so we could know what the quality of the food tasted like. When our wedding finally happened - I was not disappointed - our food, drinks and everything was so, so good. We had gotten the Ruby Buffet option with all inclusive drinks and late night snack. After our wedding, we went to our room and we had complimentary champagne, chocolate dipped strawberries and monogrammed robes. If this is within your budget and you’re able to splurge for a venue, I highly recommend this. Book way in advance !
+ 2Photos
Liz G. Married on 11/08/2018
5 out of 5 rating
5.0
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Fabulous experience!!!!
Got married at The Pinnacle Hotel at the Pier on August 11th 2018. Best decision we made, and we got to meet Talia (The Hotel’s wedding Coordinator). Talia became my go-to-person for all things wedding. Can’t believe how patient she was with answering our several wedding questions. She gave us advice, communicated extremely well, and her warm smile, made our visits and dealings with her very pleasant. The staff was just as wonderful. Food was amazing. Our guests couldn’t stop praising and talking about the food. If you’re on the fence about booking with the The Pinnacle, my husband and I recommend you take that leap of faith. Meet Talia and the fabulous staff. We promise you won’t regret it.
+ 8Photos
Sherry Married on 21/07/2018
5 out of 5 rating
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Excellent Location for a Summer Wedding
Great option for an outdoor wedding with an inside reception space. Talia, their wedding and events coordinator, was excellent. She answers her emails within hours and is accommodating, understanding, and experienced.
Mira Married on 20/05/2018
5 out of 5 rating
5.0
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Perfect Venue
Talia was our wedding coordinator and she was amazing to work with! She provided us with quick responses to our many questions and assisted us with last minute changes without hesitation. Our wedding budget was respected and we received advice to help stay within this budget. The buffet was AMAZING, all our guests have been telling us constantly how delicious the dinner and dessert buffet was. We loved how we had the option to have our ceremony and reception at the same location, our guests also appreciated this. The Ballroom is just stunning. The banquet manager and staff on the day of our wedding were so accommodating. With the pier around the corner, we didn't have to relocate for wedding photos. Everything was just perfect and we are so happy with our choice in choosing Pinnacle Hotel at the Pier as our wedding venue. Thank you!
Kathleen V. Married on 14/10/2017
5 out of 5 rating
5.0
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Hello Norma! The wedding reception was amazing, the staff was super attentive and very friendly. They were fast at delivering each plate and the timing was perfect. They always made sure that with us being at our sweetheart table that we were comfortable and always made sure we were doing okay, always asked how are food was and made sure we had something to drink. The food was absolutely delicious and every guest I had a chance to ask about their food said it was very very good! I noticed that the staff was great at making sure plates and empty drinks were cleared right away. They were super efficient. I would love to do that reception all over again, it was so much fun and the Pinnacle ballroom is a beautiful room to have such an amazing event. I would recommend this venue to everyone who may be looking for a wedding venue. Aside from the ballroom the hotel itself is a great place to stay, the staff at the front desk were so helpful and always made sure we got everything we needed for the wedding day and for setting up. Also the location is wonderful, we took pictures at the pier and it was great that it was so close to the hotel, no need to go anywhere far as it was beautiful there. Also, it's great for guests because it was so close to transit. My final thank you is to you Norma for making this all happen, for always answering my emails and my questions, I really hope we didn't give you such a hard time, you were so helpful and amazing at your job! Thank you again for making our wedding day so special. Laura, my wedding planner was great, I hope you an easy time working together! Thanks again!
Eleanor W. Married on 08/10/2017
5 out of 5 rating
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Everything was fantastic! We loved every moment of it! Norma was fantastic to work with! The banquet team did an amazing job, the food was delicious and we couldn't have asked for a better day! The hotel even provided us with chocolate covered strawberries and champagne! And the personalized robes were so soft and comfortable.
