Reviews for Hockley Valley Resort

Name: Hockley Valley Resort
Address: 793522 Mono 3rd Line, Mono, Ontario, L9W 5X7
Rating: 4.6

Hockley Valley Resort

Mono, Ontario

4.6 out of 5 rating, 45 reviews

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4.6 out of 5 rating

4.6

Very good

45 reviews

Recommended by 92% of couples

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Quality of service
4.6 out of 5 rating
Response time
4.5 out of 5 rating
Professionalism
4.7 out of 5 rating
Value
4.6 out of 5 rating
Flexibility
4.5 out of 5 rating

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Karina Sent on 21/06/2024

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Look elsewhere

July 2021 wedding.
It’s taken me a lot of time of processing and grieving to even write this review. I’m sorry to see the reviews here with similar experiences to mine.
Don’t expect the hotel staff to go above and beyond for you, don’t expect the phones to be answered for your guests to sort out their hotel rooms, don’t expect your “day of coordinator” to stay past your ceremony. Also, don’t expect them to give you the proper bar package my guests were not allowed to drink the the premium bar items we had paid for. Part of my guests weren’t even allowed into my ceremony because apparently they were too “late” literally because my piper was warming...

July 2021 wedding.
It’s taken me a lot of time of processing and grieving to even write this review. I’m sorry to see the reviews here with similar experiences to mine.
Don’t expect the hotel staff to go above and beyond for you, don’t expect the phones to be answered for your guests to sort out their hotel rooms, don’t expect your “day of coordinator” to stay past your ceremony. Also, don’t expect them to give you the proper bar package my guests were not allowed to drink the the premium bar items we had paid for. Part of my guests weren’t even allowed into my ceremony because apparently they were too “late” literally because my piper was warming up outside the tent and their coordinator assumed it had started…. Some of the staff were lovely but others were awful during COVID. I had to ask my wedding coordinator that I hired privately (thank goodness)to have a staff member removed from my dinner reception due to her unacceptable treatment of my guests.
After the wedding, I submitted a massive complaint letter and was given a free night stay but I threw it out. I can’t even bring myself to go back there because I’m still so hurt and upset. I obviously still made the best of it and made great memories because of my incredible family and vendors… But yah just don’t do it, so many other great places that will treat you and your family with respect and go above and beyond for you. I felt it was important for me to eventually share my experience here but I just wasn’t ready. It sounds like not much has changed.
Danielle Sent on 29/02/2024

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Exceptional Wedding Venue!

Our wedding at Hockley Valley Resort was absolutely amazing. I still cannot get over the level of service we received. Every single employee we, and our guests, interacted with was an absolute delight. The wait staff, especially the bartenders, were phenomenal and helped to make it a perfect evening. We had our reception in Restaurant 85 and it was the perfect setting for an intimate dinner and then a sick party. The food was also a massive highlight - delicious and beautifully presented; definitely not your typical wedding food. Our guests could not stop raving about it. We also loved that the resort was a one and done stop since they do everything (set up, tear down, drinks, food,...

Our wedding at Hockley Valley Resort was absolutely amazing. I still cannot get over the level of service we received. Every single employee we, and our guests, interacted with was an absolute delight. The wait staff, especially the bartenders, were phenomenal and helped to make it a perfect evening. We had our reception in Restaurant 85 and it was the perfect setting for an intimate dinner and then a sick party. The food was also a massive highlight - delicious and beautifully presented; definitely not your typical wedding food. Our guests could not stop raving about it. We also loved that the resort was a one and done stop since they do everything (set up, tear down, drinks, food, accommodations, etc.). It definitely made planning a lot less stressful.

If you are looking for a wedding venue that has it all with exceptional service and fantastic food, this is definitely the place!
Emily Sent on 16/10/2023

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Beautiful Venue

Hockley Valley was an excellent choice for our wedding. The fall trees and grounds were a beautiful backdrop for our wedding! Guests had nothing but good things to say about the food and hotel aesthetic. Vice regal room was a beautiful getting ready suite for bridal party. Hotel staff was responsive and friendly. They were always willing to help and answer our planning questions. We did have some inconsistencies with changing of venue coordinating staff which led to some issues. Also the coordinator did not work on Fridays, Saturday and Sundays which made meetings and communication more difficult. Hotel is not flexible with late or early check in. Overall, we had a prefect day and any issues we had were solved along the way!

Hockley Valley was an excellent choice for our wedding. The fall trees and grounds were a beautiful backdrop for our wedding! Guests had nothing but good things to say about the food and hotel aesthetic. Vice regal room was a beautiful getting ready suite for bridal party. Hotel staff was responsive and friendly. They were always willing to help and answer our planning questions. We did have some inconsistencies with changing of venue coordinating staff which led to some issues. Also the coordinator did not work on Fridays, Saturday and Sundays which made meetings and communication more difficult. Hotel is not flexible with late or early check in. Overall, we had a prefect day and any issues we had were solved along the way!
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Aly M. Sent on 23/09/2023

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Absolutely Perfect

Hockley Valley was truly the best place to get married. My dream was always to have everything at one place, including accommodations and this place delivered beyond my expectations!
When COVID hit, they were EXTREMELY accommodating, twice they worked with us to reschedule when COVID got really bad.
For the wedding they were really on top of everything. I truly loved the wedding planners that we worked with Kelly and Kendra, they were great!

We did a tasting of our menu (we did have to pay for it) a couple months ahead so we would know what we were getting and MAN, they delivered!

Let me start at the beginning:

Our rehearsal dinner ended...

Hockley Valley was truly the best place to get married. My dream was always to have everything at one place, including accommodations and this place delivered beyond my expectations!
When COVID hit, they were EXTREMELY accommodating, twice they worked with us to reschedule when COVID got really bad.
For the wedding they were really on top of everything. I truly loved the wedding planners that we worked with Kelly and Kendra, they were great!

We did a tasting of our menu (we did have to pay for it) a couple months ahead so we would know what we were getting and MAN, they delivered!

Let me start at the beginning:

Our rehearsal dinner ended up being moved (due to rain) from the garden to a room but still perfect -food was delicious.

The bridal suite was so beautiful -2 floors! It felt so dreamy, I theoretically could have just gotten ready there!
The next morning we rented their room across from the spa to get ready, it was BEAUTIFUL and such a perfect lounge space to get ready in. All the food was organized to arrive at certain times from their restaurant and it was perfect. My husband had food delivered to the room where all the boys were getting ready too.

We had our ceremony on the patio and it was a dream.Then our reception in the Monte Ballroom was absolutely perfect! We didn’t add a ton of decor to it because we already thought it looked so beautiful!.

Things to remember though, the venue coordinator is a VENUE coordinator, not your wedding coordinator. You will still want your own wedding coordinator for items not related to the venue (videographer, flower deliveries, etc).
They give you a block of rooms and I’d just recommend you tell your guests to book in as early as possible!
Sarah Sent on 18/09/2023

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Overall very positive experience

Restaurant85 and the Montclair Patio checked all the boxes for us. We were looking for a romantic easy going vibe for our wedding with restaurant quality food (no basic banquet food here) and service. We wanted our guests to feel like they moved from an ethereal ceremony space to a relaxing romantic reception. Hockley delivered! There were a few things I think they could have been more flexible about ie: allergen free cupcakes we wanted to bring in alongside the wedding cake (they were pretty strict in their no outside food rule) and allowing us a little bit of extra time for early check in and late check out of our suite. Aside from that, our experience at Hockley...

Restaurant85 and the Montclair Patio checked all the boxes for us. We were looking for a romantic easy going vibe for our wedding with restaurant quality food (no basic banquet food here) and service. We wanted our guests to feel like they moved from an ethereal ceremony space to a relaxing romantic reception. Hockley delivered! There were a few things I think they could have been more flexible about ie: allergen free cupcakes we wanted to bring in alongside the wedding cake (they were pretty strict in their no outside food rule) and allowing us a little bit of extra time for early check in and late check out of our suite. Aside from that, our experience at Hockley was wonderful. We had a beautiful day and the staff were all so lovely! Thank you James and Teena for everything!
Margaret Sent on 15/09/2023

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Magical Wedding

Such a great venue to have my wedding! Alot of compliments from guest and vendors saying how lovely this place is! Hockley coordinators are kind and wonderful! Shoutout to the team that cooked such amazing food for all wedding guest! Food taste amazing! Alot of great feedback from guest aswell. Overall a wonderful spot to host your wedding. Alot of great spots for photos! The two story wedding suite is gorgeous! The swirling staircase definitely the wow factor of the room!
Thank you Hockley!

Such a great venue to have my wedding! Alot of compliments from guest and vendors saying how lovely this place is! Hockley coordinators are kind and wonderful! Shoutout to the team that cooked such amazing food for all wedding guest! Food taste amazing! Alot of great feedback from guest aswell. Overall a wonderful spot to host your wedding. Alot of great spots for photos! The two story wedding suite is gorgeous! The swirling staircase definitely the wow factor of the room!
Thank you Hockley!
Sarah Sent on 27/08/2023

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Outstanding food and service and gorgeous setting

Hockley Valley Resort provided a gorgeous backdrop for our ceremony and reception. It was very important to us that people enjoyed themselves and that they did not go home hungry. Hockley Valley did not disappoint. The food was incredible and the service was excellent, their team ensured that everyone was well taken care of. The food came out hot and promptly and we’ve had numerous positive comments about the quality of the food and good portion sizes. The wine was produced in their winery - Adamo - and was also excellent. I thoroughly recommend this venue.

Hockley Valley Resort provided a gorgeous backdrop for our ceremony and reception. It was very important to us that people enjoyed themselves and that they did not go home hungry. Hockley Valley did not disappoint. The food was incredible and the service was excellent, their team ensured that everyone was well taken care of. The food came out hot and promptly and we’ve had numerous positive comments about the quality of the food and good portion sizes. The wine was produced in their winery - Adamo - and was also excellent. I thoroughly recommend this venue.
Chloe Sent on 10/07/2023

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Worst experience ever

TLDR: Weren't provided enough rooms because of over booking, incompetent wedding planner that refused to work weekends, rehearsal dinner in a boiling hot room, staff wouldn't set everything up unless you called them out, reception area smelled like sewage and staff refused to fix the problem. Overall, DO NOT HAVE YOUR WEDDING HERE!

I recently had the misfortune of hosting my wedding at Hockley Valley, and I must say that it was an absolute nightmare I wouldn't wish this experience on my worst enemy, and I strongly advise any engaged couples to steer clear of this venue.

The issues began with reserving hotel rooms for our guests. We told them at the time of booking Hockley...

TLDR: Weren't provided enough rooms because of over booking, incompetent wedding planner that refused to work weekends, rehearsal dinner in a boiling hot room, staff wouldn't set everything up unless you called them out, reception area smelled like sewage and staff refused to fix the problem. Overall, DO NOT HAVE YOUR WEDDING HERE!

I recently had the misfortune of hosting my wedding at Hockley Valley, and I must say that it was an absolute nightmare I wouldn't wish this experience on my worst enemy, and I strongly advise any engaged couples to steer clear of this venue.

The issues began with reserving hotel rooms for our guests. We told them at the time of booking Hockley for our wedding that all of our guests would be coming from out of town and that we would need approximately 20 rooms. They said this shouldn't be a problem but told us to fill up 8 rooms first and then they would give us more. We quickly filled the 8 rooms and asked for more only for them to come back and say that they booked another wedding and a conference on the same day so there were no more rooms available. We were forced to get rooms at hotels as far away as Bolton and pay extra to shuttle guests from these hotels to Hockley. THEN, two weeks before the wedding Hockley decided to tell us ONLY BECAUSE WE ASKED, that there isn't another wedding on the same night and rooms were available. But no one bothered to let us know.

To make matters worse, our new wedding planner had her own personal wedding planning business outside of Hockley Valley which she did Fridays to Sundays, meaning that she did not work with Hockley Valley on the weekends.... when most weddings occur. It's mind-boggling that Hockley hired someone that would choose not to be available on the busiest days for weddings. Consequently, this meant that she was absent on the day of our wedding, leaving us stranded and unsupported.

The rehearsal dinner was quite a disaster as well. We were forced to endure sweltering heat in a room that felt like a sauna. The lack of air conditioning was not only uncomfortable for us but also for our guests, who were left sweating throughout the entire event. It was incredibly disappointing that the venue couldn't even provide basic comfort for such an important pre-wedding gathering.

Furthermore, it was shocking how the venue continuously neglected their responsibilities. We had to repeatedly ask the staff to set up crucial items for the ceremony which they were clearly responsible for and our wedding planner should have organized but without her there to guide the staff when things went wrong, my fiancé and I were forced to constantly check on the ceremony space to make sure things were set up properly. Their lack of attention to detail and consistent negligence only added unnecessary stress and frustration to an already chaotic day.

But the WORST problem of them all was the reception hall which was plagued by a repugnant sewage smell that permeated the entire space. As my family was setting up the space they noticed this horrendous smell and alerted the Hockley staff. Finally after asking someone to come speak with them twice, a representative finally came down only to say "this is a problem we've been having" and proceeded to tell my family that there was nothing they were going to do. Only after telling them that it's absolutely unacceptable that they do nothing, they offered to try and fix the issue by bringing in 1 fan to try and rid the space of the smell. Given that the smell was quite strong across the entire floor, it was clear this was not a sufficient solution and because Hockley refused to do anything else, my family was forced to go into town to buy scented plug ins to place around the reception area. Their blatant disregard for our concerns was utterly disgraceful.

Overall, my wedding experience at Hockley Valley was a complete disaster. Save yourself the heartache and find a venue that actually cares about making your wedding day special. Hockley Valley falls far short of the mark, and I cannot in good conscience recommend it to anyone.
Dharika Sent on 18/05/2023

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Absolutely amazing

We had a day time wedding at Hockley on the Montclair patio and ballroom. It was such a beautiful wedding. The staff at Hockley were so amazing to us and to our guest. Teena and Robin were so wonderful in helping get everything organized and sorted.

We also had the locally inspired buffet lunch and the guest are still raving about how delicious the food and the desert was. We had such a great time we would definitely say Hockley is a beautiful place for a wedding. We HIGHLY recommend.

We had a day time wedding at Hockley on the Montclair patio and ballroom. It was such a beautiful wedding. The staff at Hockley were so amazing to us and to our guest. Teena and Robin were so wonderful in helping get everything organized and sorted.

We also had the locally inspired buffet lunch and the guest are still raving about how delicious the food and the desert was. We had such a great time we would definitely say Hockley is a beautiful place for a wedding. We HIGHLY recommend.
Daniela Sent on 05/11/2022

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Dream wedding!

From the first time I visited Hockley I knew I wanted to have my wedding there. The entire experience was EFFORTLESS and I couldn't recommend the team more. I was planning this wedding from a different province and timezone, and Tamara, Andrea, and Teena went above and beyond to make my wedding amazing. All my questions and concerns were addressed and answered in a timely matter. From beginning to end, we were dealing with Hockley over a 10 month period which is not a lot of time when planning a wedding. The team was so organized and helped us to make decisions quickly and effortlessly. On the day of, everything ran incredibly smoothly. My guests raved about the resort,...

From the first time I visited Hockley I knew I wanted to have my wedding there. The entire experience was EFFORTLESS and I couldn't recommend the team more. I was planning this wedding from a different province and timezone, and Tamara, Andrea, and Teena went above and beyond to make my wedding amazing. All my questions and concerns were addressed and answered in a timely matter. From beginning to end, we were dealing with Hockley over a 10 month period which is not a lot of time when planning a wedding. The team was so organized and helped us to make decisions quickly and effortlessly. On the day of, everything ran incredibly smoothly. My guests raved about the resort, the grounds, and the food was impeccable. My husband will probably talk about the dessert brownie everyday for the rest of his life! Thank you Hockley for everything!!