Reviews for C Hotel by Carmen’s Group
Reviews
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Kit Sent on 21/10/2025
It was a great time!
I would recommend c hotel, they accomendated to us very well, your needs and the staff checked in regularly. I had an amazing time, my little one wanted pizza and they were able to provide that right then and there during our reception GOD BLESS. Or he would’ve complained the whole night! Hes 6. The serving team are spectacular, professional, and very attentive. Feyi, my wedding coordinator did amazing on providing our needs up until the wedding. Our maître D Natalia, made things happened smoothly during the wedding. And can’t forget the hotel staff who made sure I got the rooms I needed and wanted. Thank you guys for An amazing weekend, don’t forget Baci. The food there was incredible! Be sure to try the sea bass!!C Hotel by Carmen’s Group's reply:
Thank you so much for those kind words and congrats to you both! It truly was our pleasure to host your amazing day and appreciate the feedback. We're very happy to hear you and your guests enjoyed, especially you little guy with the pizza. We wish you both the very best and happy to help with any future needs.
Feyi, Terry & C Hotel Team -
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![Amy]()
Amy Sent on 08/10/2025Dream Come True
We had an amazing experience with the C Hotel in September. Our wedding and ceremony was in the Castelli ballroom. Feyi was an excellent wedding coordinator who was super responsive and made everything so easy. The day went off without a hitch and room looked actually gorgeous. This team really knows how to run a wedding. Our only real complain was that one of our entrees was not the same as what we had at our tasting, or what the description was - it did not ruin our day by any means, just something to note. Overall it was a dream come true and we are still living on cloud nine.C Hotel by Carmen’s Group's reply:
Thank you so much Amy! It was our pleasure to host your amazing day and so happy you enjoyed! We are so excited for you both and wish you all the best the future has to offer. Thank you again for the opportunity of sharing your special day with us. Congrats again,
Terry, Feyi and the C Hotel Team :) -
![Samantha]()
Samantha Sent on 10/09/2025Can’t be beat!
We had our wedding at the beginning of September at The C Hotel after planning for 13 months. Our day was perfect! The staff at the venue is incredible to work with. Feyi, our wedding coordinator, was so responsive and lovely to deal with. She made sure all of my questions were answered and never left me feeling confused. Our Maître D, Sara, was amazing and really made our day go smoothly. There wasn’t anything that went wrong! The price and packages cannot be beat. We did our pictures onsite and didn’t have any trouble finding good spots. My only note is that the food was not as good as it was at the tasting, but it did not impact the day at all. We did also hire an outside DJ after reading reviews. Our day was perfect and our guests only had great things to say!C Hotel by Carmen’s Group's reply:
Thank you so much Samantha and congrats to you both. It was our pleasure to host your amazing day and appreciate the feedback. We're very happy to hear you and your guests enjoyed! We wish you both the very best and happy to help with any future needs.
Feyi, Terry & C Hotel Team -
![Deandra]()
Deandra Sent on 10/07/2025A Beautiful Venue with Exceptional Staff
We couldn’t have asked for a better wedding venue! The team catered to our every need, and the staff were absolutely lovely throughout the entire process. It was fantastic to have the outdoor ceremony we dreamed of, with both the terrace and rooftop as beautiful options to choose from. The convenience of having our reception dinner at the same location made the day flow so seamlessly and stress-free.
A very special thank you to Feyi, the wedding coordinator. Her professionalism, attention to detail, and excellent communication made all the difference. The venue is truly lucky to have her on their team!C Hotel by Carmen’s Group's reply:
Thank you so much Deandra and congrats again to you both. It was our pleasure to host your amazing day and appreciate the feedback. We're very happy to hear you and your guests enjoyed! We wish you both the very best and happy to help with any future needs.
Feyi & C Hotel Team -
![Hazel]()
Hazel Sent on 10/06/2025wonderful service
The staff at the C Hotel we excellent and very helpful, our wedding coordinator Feyi was excellent and answer our question quickly, the maître D Natalie was very helpfully and let us know about timeline to keep everything moving smoothly, the one thing I think they need to do is have somewhere for the bride and groom to get ready we had a room included and where able to get into it early for me( the Bride) but my groom had to come ready , other then that everything was great.C Hotel by Carmen’s Group's reply:
Hello Hazel, It was truly our pleasure to host your amazing day and so happy you and your guests enjoyed! We are so excited for you both and wish you all the best. Thank you again for the opportunity to share you special day and love to help you with any future needs! Congrats again,
Terry & the C Hotel Team :) -
![Peter]()
Peter Sent on 04/06/2025Not bad bang-for-buck...but consider getting your food catered.
I'll start with the good first. We were married here in May of 2025. Carmen's had a hall that suited our small wedding size perfectly. We did the Dolce rooftop, and it was nice to have everything all in one place. Ceremony and reception. The audio set-up was no hassle, the staff was helpful, the complimentary honeymoon suite was nice, and there is an open bar included. Basic décor is taken care of, although expect to pay extra for any additions including silverware, or if you would like an arch added to your ceremony. It was a good wedding, everyone had fun.
Communication with the wedding coordinator was a bit inconsistent, but it was nice to have one provided for us as part of the package. She facilitated our requests up to the last minute, and did a decent job.
Now - the bad. The food. Oh my heavens the food. When we went to view the venue, we were sold on the food. After all, what do people remember about a wedding...1) Did they have fun and 2) The food! We did our tasting at Baci Ristorante (the on-site restaurant) and wow! It was fantastic! We were told to expect the exact same food at our wedding. We liked it so much we added an extra pasta dish course and paid for a late night seafood buffet.
On the day of our wedding out came the food and it did not resemble what we had sampled. It was standard banquet hall food. The chicken supreme was...standard banquet hall chicken supreme. The "low and slow" pork loin looked like it was boiled...and tasted like it too. The seafood (Crab legs and Lobster) was clearly pre-packaged, ready-made, and was ultra salty and stringy.
I wish I had taken more pictures of the food but honestly I was in the middle of one of the most important days of my life and it just didn't occur to me. But the few photos that I do have (from the tasting vs. at the wedding) are attached to this review. The one photo from the tasting shows the chicken and pork loin we had tried initially.
I raised these concerns with Carmen's & our planner and was essentially dismissed because no one had explicitly complained (to them) and because they had footage of people going to the seafood buffet? They also mentioned that they had added king crab as a bonus to the seafood buffet...which I found to be a strange thing to claim. As generous as that would be, there was no king crab...not that anyone had asked for king crab. Just edible regular crab would have been sufficient.
So overall, it's a good little venue. It is nice and intimate, and the packages are all inclusive and affordable, with plenty of options. But do yourself a favour...get catering!C Hotel by Carmen’s Group's reply:
Thank you Liliana & Peter and congratulations on your wedding! It was our pleasure to host your beautiful wedding and want to thank you for the opportunity and feedback. Your information will be used to implement future improvements. We wish you both the very best moving forward on this new path together. Congrats again! -
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