Reviews for C Hotel by Carmen’s Group
Reviews
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![Nicole]()
Nicole Sent on 08/09/20262026 wedding
The staff were amazing kept us mostly on time due to us losing time. It was definitely a dream wedding. They made this whole experience easy and stress-free. I can honestly not complain, but one thing I would’ve changed is that I got my dinner served. I left to say hi to some of my guests and when came back, my dinner was already taken away.C Hotel by Carmen’s Group's reply:
Amazing Nicole and thank you!
We truly appreciate you sharing your thoughts and it was our pleasure to host your amazing day. So happy that you and your guests enjoyed! We would love to celebrate your anniversary next year! So excited for you both and wish you all the best. Thank you again for the opportunity to share you special day and love to help you with any future needs! Our wedding coordinator will follow up to you for a special surprise! Congrats again.
Terry & The C Hotel Team :) -
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![Maria]()
Maria Sent on 05/09/2026Bonnar’s Wedding Day
Our wedding day was truly one of the most beautiful and meaningful days of our lives, and we are so grateful that we got to celebrate it at the C Hotel. ❤️
From the very beginning, the staff made us feel welcomed, supported, and cared for. They were so accommodating and helped bring our vision to life, making sure every little detail was taken care of. The venue was beautiful, the service was wonderful, and everything felt so special.
Looking back, we couldn’t have imagined a more perfect place to begin this new chapter as husband and wife. Thank you to everyone at the C Hotel who helped make our wedding day so memorable. We will always look back on our time there with so much love and gratitude. ❤️C Hotel by Carmen’s Group's reply:
Thank you so much Maria for sharing your experience with us. We truly appreciated the kind words and the opportunity to have hosted you special day.
We’re delighted to hear that you found that all aspects of your wedding were to your liking. I’ll be sure to pass along your praise to all our team members as they will be thrilled to know their efforts helped make your day memorable.
Thank you again for your thoughtful review and we wish you both a lifetime of happiness together.
Congrats again!
Terry & the C Hotel team -
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Safiya Sent on 26/08/2026
A Perfect Day
Let’s face it, planning a wedding, no matter how small and no matter how much assistance you have from friends and family, it is stressful! Enter C Hotel and their staff. From the second we met Terry, to our meetings with Feyi the wedding planner which later changed to Natalia, all the way to the end with Cristina the Maître D, these people know how to provide exceptional service. I actually can’t forget the hotel staff, Chetan and Husam, and several others I had only met once at the front desk. These folks care about how your day goes. Not to mention how every day leading up to your big day goes, as well as that of your guests. They are experts and they know how to manage everything. Every question answered quickly via email. Every concern sorted. I find I am a very good planner and am very organized and they met me at every level, even when I dropped the ball on things, like forgetting to print my speech or how I wanted to entrance way set up. WAY more venues should do these package deals. It is a lot less stressful and you get to focus on your own little things to make the night special. I can’t say amount great things about this team who made our day so memorable. The wedding pkg info detailed all the fine print and set us up for any changes or questions we had. Love. Love. Love this staff.C Hotel by Carmen’s Group's reply:
Hi Safiya,
Thank you so much for taking the time to share such a thoughtful review. It truly means so much to all of us at C Hotel to hear that you felt supported and cared for throughout the planning process and on your wedding day.
Planning a wedding comes with so many details, and we are so glad that Terry, Feyi, Natalia, Cristina, Chetan, Husam, and the rest of our team could help make the experience feel easier and more enjoyable for you. Your kind words will absolutely be shared with everyone, they will be thrilled to know they helped make your day so memorable.
It was a genuine pleasure to be part of your celebration, and we wish you both a lifetime of love, happiness, and beautiful memories together.
Warmly,
Terry Ravida
C Hotel by Carmen’s -
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![Yuki]()
Yuki Sent on 28/07/2026Horrible wait staff during reception
I had my wedding there. The planning and coordination and ceremony was wonderful.
But cannot say the same for my reception.
The wait staff did not pay attention to the allergies that I had indicated on the seating chart I provide and also on the name tags. My aunt does not eat beef and they served her meat sauce pasta. My bridesmaid is dairy intolerant and the staff servers here cheese in her pasta course and also the cheese cake as her dessert. My cousin's girlfriend is allergic to chicken, she had beef and still got a mild allergic reaction that evening.
I know my bridesmaid communicated her dairy intolerant to the server before service yet they have her dairy.
I don't understand the point of stating the allergies to the staff before if they cannot follow it. I don't know if my other guest that had allergies and what they were served. Good thing none of my guest is severely allergic to a particular item, If there was there could be major problems that night.
When passing the food during cocktail hour, the server did not know what they were passing. It was a vegetarian dish but they told my guest it was meatball. So a few of my friends that was vegetarian did not have anything to eat during the cocktail hour.
I don't get how the wait staff can be so incompetent.
The entree of beef I would recommend no one get it as it was so tough that even with a steak knife it was hard to cut. Most of my guest that had that did not enjoy it.
Lastly my aunt mentioned afterwards that 1 of the wait staff looked miserable. I understand people have bad days, but no one want to have a server like that at their wedding.
Again store disappointed with the reception serving and food that was at my wedding. A day which was suppose to be wonderful and joy, so to have my family and best friend tell me those after the wedding was very upsetting to me.C Hotel by Carmen’s Group's reply:
Dear Yuki,
Thank you for taking the time to share your feedback. We sincerely appreciate your kind comments regarding your planning experience and ceremony, and we are pleased those aspects of your wedding met your expectations.
At the same time, we are truly sorry to learn that your reception experience fell short. We understand how important it is for every guest to feel cared for, particularly when it comes to dietary restrictions and allergies. We recognize the concerns you have raised and appreciate you bringing them to our attention.
Following your feedback, we conducted a thorough review with our banquet and culinary teams. While some of the concerns involved miscommunication during service, we recognize that the overall experience did not reflect the high standard we strive to provide. Your comments have been shared with our leadership team and are being used as an opportunity to reinforce our procedures surrounding allergy verification, meal service, and overall guest experience.
We also appreciate your feedback regarding the quality of the beef entrée and the level of service throughout the evening. Feedback like yours helps us identify opportunities for improvement so we can continue delivering the exceptional experiences our couples expect and deserve.
Thank you again for choosing C Hotel to celebrate such an important milestone. We wish you and your husband a lifetime of happiness together.
Sincerely,
The C Hotel Weddings Team -
![Val]()
Val Sent on 22/06/2026Great food, service, seamless planning team, and super flexible with any changes.
Initially when booking this venue, I was slightly put off by the price. It was not completely out of budget, but it was a few thousands more than I was "hoping" to spend.
NOW with that being said. Booking with this venue is worth E V E R Y dollar. The food was fantastic, great portion sizes and tasty. The planning team - I couldn't have asked for anyone better. Every single person from the start of us booking, to us cleaning up at the end of the night was fantastic.
Staff are incredibly friendly, and extremely accommodating. The time schedules we had set weren't "perfect" but the team was so quick to make adjustments and shift things throughout the night as needed.
We also went with one of the DJ's reccomended by the venue (Chris from DJ Emporium), and he was great as well. We had a lot of positive feedback about his ability to mix different genres and keep the party going throughout the night!
Overall if you are contemplating booking with C Hotel, do it. My guests were so happy and pleased with everything - most saying it was the best wedding they've been to. Super super happy we chose this venue!C Hotel by Carmen’s Group's reply:
Thank you Val :)
We truly appreciate you sharing your thoughts and it was our pleasure to host your amazing day. So happy that you and your guests enjoyed! We would love to celebrate your anniversary next year! So excited for you both and wish you all the best. Thank you again for the opportunity to share you special day and love to help you with any future needs! Congrats again.
Terry & The C Hotel Team :) -
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Kit Sent on 21/10/2025
It was a great time!
I would recommend c hotel, they accomendated to us very well, your needs and the staff checked in regularly. I had an amazing time, my little one wanted pizza and they were able to provide that right then and there during our reception GOD BLESS. Or he would’ve complained the whole night! Hes 6. The serving team are spectacular, professional, and very attentive. Feyi, my wedding coordinator did amazing on providing our needs up until the wedding. Our maître D Natalia, made things happened smoothly during the wedding. And can’t forget the hotel staff who made sure I got the rooms I needed and wanted. Thank you guys for An amazing weekend, don’t forget Baci. The food there was incredible! Be sure to try the sea bass!!C Hotel by Carmen’s Group's reply:
Thank you so much for those kind words and congrats to you both! It truly was our pleasure to host your amazing day and appreciate the feedback. We're very happy to hear you and your guests enjoyed, especially you little guy with the pizza. We wish you both the very best and happy to help with any future needs.
Feyi, Terry & C Hotel Team -
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