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Weddings

Reviews for C Hotel by Carmen’s Group

C Hotel by Carmen’s Group

C Hotel by Carmen’s Group

Hamilton, Ontario
4.7 out of 5 rating, 49 reviews
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Reviews

4.7 out of 5 rating
49 reviews
  • Quality of service
    4.7 out of 5 rating
  • Response time
    4.7 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
    4.7 out of 5 rating
  • Flexibility
    4.6 out of 5 rating
95% Recommended by couples

Awards

49
  • G
    Greg N. Sent on 29/02/2024
    1 out of 5 rating
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    Very bad experience

    Long story short… 20 minutes before our ceremony the room wasn’t set up. Nobody had a clue that we were doing the ceremony there. I had to set the room up with the groomsman to make sure the room was ready for the ceremony. The food was the most disappointing… their “antipasti” was two triangles of cheese (orange cheddar and looked like a white cheddar) with a “canned roasted red pepper” next was the pasta…. Came out and pasta was rock hard as if it was sitting under a heat lamp for 30min (which I found out that it was in a hold chaffer for too long) then the main course came out.. dry chicken supreme and cold beef medallion's. Lastly was our dessert, the bride had egg shells in her dessert, along with a bunch of our guests.
    When we sat down with the organizer they sounded like they knew what they were doing. We were so excited to have a place that offered everything all in one place but what we got was not worth the money.
    When I asked for compensation they offered me dinner for my wife and I… we denied it. The last thing we want is to eat more of that food. We asked for financial reimbursement and their offer was 500$ out of the thousands we gave them.

    C Hotel by Carmen’s Group's reply:

    Thank you Greg. Your feedback will be used to implement future improvements. I appreciate the conversations we had following the event. We wish you nothing but the best in the future.
    C Hotel Team
  • R
    Rosa Sent on 08/11/2023
    5 out of 5 rating
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    Amazing Venue

    C-Hotel by Carmen’s was fantastic! Their “all in one” package was a great deal. Almost everything was included and no other venue could beat it amongst the list we were going through when we first started looking for a venue. I would definitely recommend them to others who are looking for a wedding venue.

    C Hotel by Carmen’s Group's reply:

    Thank you Rosa & Anthony! It was truly our pleasure to host your amazing day and so happy you and your guests enjoyed! We are so excited for you both and wish you all the best. Thank you again for the opportunity to share you special day and love to help you with any future needs! Congrats again,
    Terry & the C Hotel Team :)
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  • Jessica
    Jessica M. Sent on 08/11/2023
    3.4 out of 5 rating
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    Great but not AMAZING

    We absolutely loved our wedding and it was the perfect day but leading up to the big day there was a serious lack of repose and communication from the venue.
    During the tour they tell you it’s all included but I would still highly recommend hiring a day of coordinator.
    DJ fully admitted he hit play on a Spotify list so if your looking for transitions between songs, etc hire your own DJ
    Food was exactly how our menu tasting was and everyone said how great and plentiful it was!
    I would suggest this venue if your looking for a traditional wedding but if your looking to add your own spin, switch up the timeline, etc maybe find somewhere that supports more of your creativity as they were pretty strict with following the same day of plan for all events.

    C Hotel by Carmen’s Group's reply:

    Thank you so much for the review Jessica and congrats again to you both! We were honoured to have hosted your amazing day at our venue and wish you both the very best life has to offer as you journey a new path together. Thank you again.
    Terry & the C Hotel Team :)
  • L
    Laura M. Sent on 02/09/2023
    5 out of 5 rating
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    Amazing day!!

    We glad our reception at C hotel on August 25, 2023 and it was the most beautiful evening!! We enjoyed every second of it, the bar staff was able to keep up with all the requests and make the night even better!! The reception space is beautiful!! Definitely recommend!!

    C Hotel by Carmen’s Group's reply:

    Thank you so much Laura and Congrats again to you both. We appreciate the feedback and are very happy you and your guests enjoyed! We wish you all the best and happy to help with any future needs.
    Terry, Lexi & the C Hotel Team
  • Rebecca
    Rebecca T. Sent on 21/04/2023
    4.8 out of 5 rating
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    One stop shop

    From the very beginning we knew we made the right choice going with C Hotel. Everyone we dealt with was responsive, professional and so, so friendly. Lexi, our coordinator, was always so patient with my endless questions and concerns. Sara, our day of maitre d made the events of the day run so smoothly, from making sure the wedding party was in line and ready to go, to turning on all our the candles in out centerpieces when we completely forgot about them. 100% recommend C Hotel for your wedding!

    C Hotel by Carmen’s Group's reply:

    Thank you Rebecca, it was our pleasure to host your amazing wedding at our venue! We truly appreciate the time you've taken to leave us an amazing review and hope we have the honour of hosting a future event with you once again. From everyone at the C Hotel, Thank you and "Congratulations" and all the best to you both!
  • Olivia
    Olivia V. Sent on 20/03/2023
    4.8 out of 5 rating
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    They helped make our day a success

    The Castelli room was perfect for our medium-sized wedding. They helped us make the day as excellent as possible and accommodated our needs. Lexi and Natalie went above and beyond for us.

    I loved having both the ceremony and reception in the same place and the staff transformed the room very quickly.

    The hotel room was included and made getting ready and cleaning up at the night's end very easy.

    C Hotel by Carmen’s Group's reply:

    Thank you so much Olivia for the opportunity to allow us to host your amazing day. We truly appreciate the detail of letting us know and will pass along those comments to Natalie & Lexi :). Congrats again and wishing you both the very best!
    Terry and the C Hotel team
  • L
    Lisa Sent on 22/12/2022
    3.8 out of 5 rating
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    Good but not great

    We were on a budget and the C Hotel was one of the most affordable venues we looked at. We got married on the rooftop (on a very windy day in November!) and had our reception in the Dolce lounge.

    The best thing about the C Hotel tutta La vita package is that it’s pretty inclusive so that took a lot of stress off of us. The venue itself is nice but we definitely had some complaints. Lexi was great to work with and very understanding when I changed my mind on the included decor and the location of the reception. Anne our maître-d for the first part of the evening was amazing and even helped my dad with his boutonnière when it broke. Our bartender was wonderful and we got many many compliments from our guests regarding the bartenders service.

    The supplied DJ was awful, he couldn’t mix music properly and I cringed at nearly every song transition, we had many guests with musical backgrounds so this was a huge bummer for us. Transitioning songs is a basic dj skill, so I HIGHLY recommend hiring your own DJ. We filled our request list to the max 50 songs allowed and maybe heard only a third, the rest of the music played was questionable we didn’t know half of it and our guests clearly departed the dance floor multiple times.

    The food was not up to par to the tasting, not presented nearly as nice, smaller portions and overcooked. That’s fine, but don’t serve something at a tasting that doesn’t represent what you’ll get the day of. Our evening buffet “gourmet” pizza was over cooked and burnt, placed in a dark spot with no signs to distinguish what was veggie and what had meat. My husband and I attended the second half of our cocktail hour and not once did a waiter come up to us to offer hors d’oeuvres, you would think the bride and groom might have priority but our guests actually had to flag waiters down and send them our way just so we could get a bite of food (Thankfully Anne brought us a plate when we sat down). My mom also had to flag someone down to restock the women’s bathroom with toilet paper half way through.

    Lastly, the honey moon suite.. the room was lovely and the inclusive stay was really convenient after a long day. Our only complaint was there was no option for breakfast in the morning and there was an old mouldy dessert in our mini fridge freezer (gross).

    Overall, we were content with the evening but it could have been better.

    C Hotel by Carmen’s Group's reply:

    Thank you Lisa! It was our pleasure to host your wedding and happy to hear you and your guests enjoyed! We thank you for the opportunity and feedback and wish you both the very best. Congrats again and happy holidays!
    Terry, Lexi and the C Hotel Team :)
  • Kristina
    Kristina I. Sent on 01/11/2022
    3.6 out of 5 rating
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    One stop shop

    Pros; we were able to have all of the services we needed (cake, DJ, meal, bar, linens and centrepieces) taken care of as a part of our Tutta La Vita pkg. The convenience was second to none and our day of coordinator Sara was awesome. Overall everyone had a good time.

    Room to improve; chasing down our coordinator Lexi was a bit of a hassle sometimes. For a hotel, you think more people would be available to answer phones. We were not told until the NIGHT OF that the DJ lighting (think strobe lights etc) were EXTRA cost. So we basically danced in the dim light. No glassware after 10pm; serving drinks I’m plastic cups? Kind of tacky.

    C Hotel by Carmen’s Group's reply:

    Thank you Kristina! It was our pleasure to host your wedding and happy to hear you and your guests enjoyed! We thank you for the opportunity and feedback. Congrats again and wishing you both all the best.
    Terry, Lexi and the C Hotel Team :)
  • K
    Kathrine A. Sent on 02/10/2022
    5 out of 5 rating
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    Amazing! Beautiful day!

    We had Lexi and Natalia as our wedding planner and Matre’d the night of. It was a beautiful, well planned day. Lexi was always responsive to my emails, and being a super type A bride, she dealt with my anxiety emails without an issue! We had our wedding ceremony offsite, but our reception in the Castelli ballroom. It was an incredible day and we would 100% recommend Carmen’s to anyone!

    C Hotel by Carmen’s Group's reply:

    Thank you so much for sharing your experience with us Kathrine :) We are so happy to hear that you and your guests enjoyed and wish you both the very best moving forward! We are honoured to have hosted your amazing day! Thank you, C Hotel team :)
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