Reviews for Americana Resort

28 reviews
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Quality of service4.9 out of 5 rating
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Response time5 out of 5 rating
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Professionalism5 out of 5 rating
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Value4.9 out of 5 rating
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Flexibility4.9 out of 5 rating
Awards
57 User photos





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Melinda B. Married on 25/02/20235 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Absolutely Beautiful!
The Niagara Room was amazing! The wedding turned out! We did both our ceremony and reception in the same room and it was absolutely beautiful food was amazing and we got nothing but compliments about our night and how beautiful it was!-
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+ 10Photos
Americana Resort's reply:
Hi Melinda & Kyle,
Thank-you for the review, I will share it with our team. Congratulations to you both and thank-you for the pictures! We hope to see you again here at the Americana :)
Lori Alexander -
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Rayanne Married on 11/06/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Incredible from beginning to end
I can not rave about the staff enough. They were amazing to work with, very professional and so attentive. They did everything they could to make our experience great. We booked our venue just before covid and had to postpone twice before our big day. They helped ease our anxieties and helped us to get a perfect day for us. I would recommend to anyone. The antipasto and the after glow were my favourite parts so good.Americana Resort's reply:
Hi Rayanne & John, thank-you for the message. it was wonderful to see you both enjoying such a great day after so many postponements :) I will pass your message on to our team and we hope to see you both again at the Americana Resort! -
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Lauren E. Married on 12/02/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
The perfect Venue
The Americana allowed our wedding dream to become a reality. All the staff were accomodating and friendly providing exceptional service. This includes everyone from the sales department at the beginning of the process, right down to the servers on the night of our reception. Service was quick and professional, food was delicious and bar service was quick and efficient. The whole team did an amazing job. The night ran smoothly from start to finish and we could not be more happy with our venue choice. Having the option for our guests to stay in hotel rooms was also a huge bonus. Many people took advantage of this option which allowed everyone to let loose and have a great time!
Lauren and Chris ForesiAmericana Resort's reply:
Hi Lauren & Chris,
Thank-you for the review. It was our pleasure to welcome you and your families and friends to the Americana Resort. It was a pleasure working with you to host your dream wedding and we are delighted that you had a magical day. Best wishes to you both and we hope to see you again :)
Lori-
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+ 18Photos
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Jane R. Married on 05/02/20225 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Perfect family wedding
I feel in love with this venue. It has everything for a perfect wedding on a budget. Everything you need and want is included. I could not ask for a better placeAmericana Resort's reply:
Hi Jane,
Were looking forward to helping you plan your big day! cant wait to get started. See you son!
Lori -
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Zachary B. Married on 25/09/20215 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Pandemic Wedding
We had to book Americana last minute as our Reception Venue as our original Venue cancelled on us due to the rising cases in the fourth wave of this pandemic. Americana welcomed us with open arms and absolutely wowed us! The Reception was so spacious, they were right on top of everything and the staff took very good care of us and our guests. They also matched our menu from our original Venue and did everything at a VERY competitive rate. We couldn’t have been happier as to how our Reception turned out! Thank you!Americana Resort's reply:
Hi Zachary
Thank-you for the kind words. It was our pleasure to welcome you and your guests and we are delighted that you were able to have the amazing day that you had planned. Congratulations and we hope to see you both again in future at The Americana Resort.
Lori Alexander -
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Joshua R. Married on 24/07/20214.8 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness4.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Magical wedding post-lockdown
As with most couples out there, we were supposed to get married in 2020 but ended up pushing it to 2021. The staff at Americana were super helpful and flexible to accommodate us through this period. Our wedding was literally the first weekend after lockdown so we didn't know what to expect. But it turned out exceptional thanks to the entire team at Americana.
We went with the Diamond package with the grand Antipasto - and trust us, you should choose the grand Antipasto! It was delicious, looked amazing and had everyone raving about it. Totally worth the extra dollars. The main course and the venue (Grande Ballroom) were very well done up as well. We went with table settings with the preferred internal vendor at Americana as well and she did a great job with the backdrop and tables!
They were also super accommodating to a cocktail list.
Overall, would definitely recommend to anyone looking for a wedding in the Niagara region. Our guests (mostly out-of-town) loved having the falls nearby to visit the day/night before.Americana Resort's reply:
Hi Terra & Josh,
Thank-you for sharing your experience with us. We were so happy that you were finally able to have the day of your dreams and that we were a part of it. Best wishes to you both!
Lori -
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Coralee M. Married on 24/04/20215 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Intimate weddding package (drive in style)
Lauren and Lori were so great to work with! :) our wedding went off with out a hitch even in the middle of lockdown they were able to accommodate us to still allow us to get married ❤️❤️ 100% reccomendAmericana Resort's reply:
Hi Coralee & Matt,
Congratulations! It was so wonderful to be able to assist you and provide a great wedding day during these unprecedented times. I will share your comments with our team and look forward to seeing some of your photos soon.
Lori -
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Megan V. Married on 09/10/20204.6 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value3.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Good venue, good people!
We chose to get married during a pandemic - although regulations stopped us from dancing and drinking till 2 am (no fault of americana), we had a wonderful experience with their staff and they accommodated our socially distanced covid games wonderfully. Lauren, the wedding planner, was professional and courteous throughout the whole experience. She displayed understanding and was very accommodating throughout our ever-changing plans. The wait staff were quick, attentive and responsive throughout the whole event. Our ceremony was beautifully set up - then they rearranged everything for us to have a wonderful reception in the same room!
Our guests were pleased with how good the food was, and people are still messaging us to tell us how much fun they had.
Thank you Lauren & her team!
Americana Resort's reply:
Hi Megan & James,
Thank-you for the review. We're delighted that you were able to have an amazing day, even with all of the current restrictions. I will ensure that our team see's your thank-you. Best wishes to you both!
Lori Alexander -
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Sarah Married on 29/08/20205 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Americana resort
We went to look at the venue and met with Erin. It was a great experience. We are booking this venue.Americana Resort's reply:
Hi Sarah!
It was such a pleasure meeting you both. I'm thrilled you'll be celebrating your big day with us!
Warmest regards,
Erin -
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Jessica W. Married on 01/02/20205 out of 5 rating
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Quality of service5.0 out of 5 rating
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Responsiveness5.0 out of 5 rating
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Professionalism5.0 out of 5 rating
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Value5.0 out of 5 rating
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Flexibility5.0 out of 5 rating
Great experience!
The Americana really knows what they are doing for events. All of our guests raved about the food. They were flexible with our requests and changes, and Lori was always quick to respond to my (many) emails. Lori truly made the process simple and comfortable. We were able to have a band which was so much fun. The 8-hrs of open bar was another selling point for us. Highly recommend using the Americana for your wedding.Americana Resort's reply:
Hi Jessica & Mitchell, it was so nice to meet you both and assist you with your wedding plans :) We look forward to welcoming you back for a visit! -
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