Skip to main content
Weddings

Reviews for Marsha Steeves Destination Weddings

Marsha Steeves Destination Weddings

Marsha Steeves Destination Weddings

Vancouver, British Columbia
4.6 out of 5 rating, 19 reviews
View more information

Reviews

4.6 out of 5 rating
19 reviews
  • Quality of service
    4.6 out of 5 rating
  • Response time
    4.5 out of 5 rating
  • Professionalism
    4.6 out of 5 rating
  • Value
    4.6 out of 5 rating
  • Flexibility
    4.6 out of 5 rating
89% Recommended by couples

Awards

19
  • Erica
    Erica R. Sent on 03/02/2023
    4 out of 5 rating
    • Quality of service
      4.0 out of 5 rating
    • Response time
      4.0 out of 5 rating
    • Professionalism
      4.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating

    Wedding Planning Services Were Amazing - Travel Services Could Be Improved

    TRAVEL AGENCY: Marsha did a great job helping us find a beautiful resort within our budget for our wedding in Cancun. Another perk was that we received complimentary upgrades to our airplane seats and hotel room as the bride and groom and had the potential to receive additional free travel and accommodations if we had a certain number of guests book through her services. Marsha and her team were always responsive when communicating with us (bride and groom). She also began the preliminary wedding planning process with us and outlined the resort wedding packages with us.
    Where we felt the service had room for improvement is the communication and responsiveness with our guests. We had multiple guests say that they had a hard time getting a response in a timely manner. We also had guests tell us that they received tickets and refunds for our other guests. Lastly, we were stressed out the week prior to our departure when we received the seating manifest in which a majority of our guests were not sitting beside the people they were rooming with. To Masha's credit, this was resolved in the next couple of days, but it was an additional stress we had to deal with.

    WEDDING PLANNING: Harumi started the wedding planning process 9 months prior to our wedding day. She was always on top of getting us quotes, speaking to and finding vendors, and coordinating with the resort on our behalf. Bringing Harumi with you to your destination wedding is an absolute must. Throughout the whole process, she was extremely responsive, accommodating, and worked tirelessly to ensure that our wedding was coordinated and that all our guests were happy (We had a couple of guests who were not happy with their rooms and she made sure they got new rooms, she coordinated excursions, looked into any resort issues, made reservations). She is very caring and detail-oriented and did everything she could to make our time as easy as possible. If you are on the fence about having her come with you, we would 100% recommend you bring her as we found she was such a valuable resource and a great person to have making sure everything about your destination wedding runs as smoothly as possible.
  • V
    Victor W. Sent on 08/09/2023
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      4.0 out of 5 rating

    People first, business second!

    When it comes to planning a wedding, it can be an incredibly stressful time, especially a destination wedding! Marsha has been nothing but helpful throughout the entire process from start to finish and if there is a better person you can have on your team that will answer your call at 6am in a different time zone, she is your person. Throughout the process, we were able to research different resorts and we finalized on Dreams Tulum. We know when travelling with a huge group of people, logistically speaking, there will be no way everything falls in line, but this experience came close. What sealed the deal was that Marsha and her team were constantly on the clock, ensuring all the guests had the greatest experience. With over two decades of experience, there’s no other industry titan you want in your back pocket. She is the most experienced one on the market and I would highly recommend her. People first and business second is what I gathered. No matter the hiccup or error that was completely unrelated to her planning (mainly airlines and resort), she jumped on the matter right away and resolved everything immediately.

    If you have the chance to do the wedding planner services with Harumi, you must go for it. I couldn’t believe it, but we planned everything out in 90 days. I guarantee you will have a person on demand who serves your vision and needs relentlessly. We had so many backs and forth with vendors and I couldn’t imagine doing this without her help! She listens, acknowledges, and provides multiple solutions and always looks out for the bride and groom first. You’ll need her there for the travel services because wow, that is worth a million words.

    If you’re looking for a travel wedding agent, we have done our research in and out and with so many moving parts and factors, you want someone that has done it all. This team will go on to create many more experiences and I truly hope you get the chance to cross paths with them when it comes to yours.
  • Tammie
    Tammie P. Sent on 14/06/2023
    1 out of 5 rating
    • Quality of service
      1.0 out of 5 rating
    • Response time
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating

    Marsha Steeves is not worth the money or time!

    I used Marsha Steeves destination wedding after we had difficulties with another wedding travel agent, it was around the end of covid, so the first wedding travel agent was not getting back to us, so we decided to try someone else, not sure how we decided to check out Marsha Steeves, but from a few reviews we thought why not. We also had to pay up front for her services....I DO NOT recommend that for anyone...and now we were locked in!

    At first we had a hard time with her getting on board with what we wanted, we wanted a destination wedding but were not sure exactly what was out there, we told her what we were looking for in a place to get married & her responses to us, were so far from what we were looking for, she kept trying to push us to these same resorts in Mexico but we wanted the Dominican, long story short....we ended up finding the one we wanted without her help, but because we had already paid for her services so we had to try & give her another chance.

    We told her the date, location, how many guests, etc. She went with that & contacted the resort & our guests, told us the discount we would get & deadline and that we had to use Sunwing...ugh! (don't even get me started with them, that was one of the worst experiences as well).

    With the resort we chose, they had a family side & an adult side, as we were not having any children join our wedding, we advised that most of our guests would like the adult side, we provided our guests with all the information she gave us for the rooms, discount & deadlines & they went from there. Days & weeks went by, we were starting to get so many complaints from our guests...she took forever to get back to them, that Marsha was short with them on the phone, never seemed to know answers, in one case my niece actually had to hang up on her because she wouldn't let her speak (honestly, we are the most easy going people).

    While our guests were booking with her, she made them believe that they were getting the side that they wanted, Marsha told everyone including our sons that we would all be close to each other, same buildings, etc... anyways, just weeks before the wedding we find out that she never did book our guests on the adult side like they requested (the one we were in), she booked them in the family section, our sons included... needless to say everyone was so upset so we contacted her, now by this time, the deadline for the discount price had passed, so if they wanted to upgrade to those rooms they would have to pay huge, so unfortunately decided to stay at the family resort, which we found out, was not as close by to us at all.

    Days after the wedding my guests informed me more information about the way they were treated, how she never did take any responsibility for anything and blamed everything on me (the bride). I can't even tell you how that felt to be blamed for her error & lack of communication through this whole process. Needless to say, my guests are going to also put a review, I'm sorry to say, it will not be a good one.

    We did however make the most of it & did have an amazing time at the resort! My other excellent experience was with the actual Wedding Planner that works with Marsha, her name is "Harumi", I cannot say enough good stuff about Harumi & her wedding planning skills, she seriously saved me from losing my mind after all this chaos Marsha had caused. Harumi was so patient, understood that I had never done this for me, was a great listener, completely understood my vision for our wedding. Harumi responded almost right away every time, she contacted the wedding planners at the resort for me for any questions I had & got back to me so quickly. I can honestly say that if it was not for Harumi, I would have been lost. Yes, if you are wondering, my wedding was beautiful & exactly what we wanted, thanks to Harumi!

    End of the story is...the travel agent Marsha Steeves is not worth working with. However, if you get to work with Harumi, without having to use Marsha - DO IT! Harumi is so amazing!!!

    signed...amazing time, alot of headache to get there!
  • illustration stars

    Are you interested?

    Send a message
  • Kim
    Kim S. Sent on 24/07/2023
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Friendly, Communicative, and Professional

    Marsha was fantastic to work with. She was personable, communicative, and quick to respond to any questions or concerns. She did a great job arranging our travel plans and taking care of all of our guests. Harumi planned our wedding arrangements and did a great job. She was friendly, organized, and made great recommendations for vendors, and generally. She also helped plan and organize excursions and activities for the entire week. We could not have achieved such a beautiful, well-planned, and fun time for us and all our guests without Marsha and Harumi.
  • F
    Fibby P. Sent on 07/09/2023
    4.4 out of 5 rating
    • Quality of service
      4.0 out of 5 rating
    • Response time
      4.0 out of 5 rating
    • Professionalism
      4.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Successful destination wedding!

    We enjoyed our experience with Marsha! We booked a destination wedding to Los Cabos for about 50 guests and the process was overall smooth. Some communication hiccups between Marsha and sone of our guests, and the communication could have been a bit more seamless (we had multiple e-mail chains going at once) but in the end, Marsha got the job done and we had an unforgettable wedding! Thank you so much!
  • N
    Nicola P. Sent on 18/07/2023
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    April 25,2022 - secrets playa Mujeres Golf and Spa Resort



    We are so happy we chose Marsha and Harumi for our special day. It was one of the best and easiest decisions we made throughout our entire wedding planning.

    Marsha: I had a lot of guests coming from different parts of the world and Marsha dealt with them seamlessly and without an issue. She made the travel portion so easy. She also made the airport check in process very special as she sought to all my and my guests needs.

    Harumi: we couldn’t have asked for a better wedding planner. She made not only my wedding special but the entire week of festivities run so smoothly. She became and confidant, a friend, a shoulder to lean on through hard times and a gracious host to all my guests. She made our day even more special. You cannot go wrong with having her as your wedding planner.
  • S
    Sophie Sent on 18/02/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Thanks Marsha!

    We came across Marsha back in December 2020 after an extensive online search for destination wedding planners. All I can say is - I am so glad we found Marsha.

    Marsha and her team have been nothing short of amazing, from dealing with our many (many) questions, to calming our fears and worries, to getting us hyped up for the big event! She was always only a WhatsApp, email or call away. We were dealing with Marsha from the U.K so sadly we were never able to meet in person, but we found her exceptionally kind and knowledgeable over the many telephone and email communications we had. My fiancé is from the U.K, I'm from Canada and my extended family live in Ireland - Marsha organized the entire week for our guests all around the world, making it seem like a breeze!

    Sadly we made the difficult decision to postpone our wedding due to covid affecting travel for many of our guests in different countries - Marsha was extremely patient and understanding with us, and for that - we're so grateful.

    We wouldn't hesitate recommending Marsha and her team, and look forward to using Marsha again in the future.

    Marsha Steeves Destination Weddings's reply:

    Thank you Sophie for your kind words. Yes we never did meet but it was very apparent to me that you and George are a wonderful couple. The pleasure was truly mine! I hope to assist again when things get better. Best Wishes to you both!
  • S
    S. Neer Sent on 01/08/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Puneet - Destination Wedding Planner and Travel Expert

    Puneet is an excellent wedding planner! If you need a planner to help with all details of your wedding, you have found her!

    Puneet helped my husband and I plan a Punjabi destination wedding. She took the time to listen to all of our needs and wants, and was able to plan a wedding with all the details we requested. We were very particular with everything, and she did not fail to deliver. She met with us multiple times to go over every detail to ensure our wedding was exactly what we wanted. We highly recommend her to any couple planning a destination wedding. She is not only friendly, but truly shows that she cares. Thank you Puneet! We appreciate all your efforts.
  • J
    Jessica Sent on 08/02/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Amazing service !

    Marsha Steeves is such an amazing person to have on any wedding team! She was very quick to respond to any questions we had and always followed up to assist in any ways she could. I was very impressed by her attention to detail and efficiency with any task given!
    Thank you so much Marsha !
    Jessica
  • G
    Grace F. Sent on 03/05/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Grace fidanza

    Marsha and her team especially Harumi went over and above. We took Harumi with us to our destination and it was the best thing we could of done. She made sure everything went better than perfect. There were a few hiccups along the way but at the end everything worked out because of Marsha and her team.
illustration stars

Are you interested?

Send a message