Disappointing and Unprofessional
Please save yourself a lot of disappointment and stress and go with someone else for your wedding videography. We initially booked with Braeden after looking at his website and portfolio, and communicating via email. Originally, his portfolio and the reviews we read, as well as the package pricing, seemed very well done and positive. Communication was quick and professional during our booking process. Our highlight video ended up being nice enough as well. Unfortunately, there are no other positive things that I can say. In the months before our wedding, I tried to contact Braeden by email and by phone, in order to let him know when and where he should be the day of. The phone just rang and rang and did not even go to voicemail after multiple attempts. Emails went unanswered for weeks at a time, and when I finally received a response, it was to say "great, we will discuss it closer to the date." The day before my wedding arrived and I had still not heard anything from Braeden, and to be honest I was thinking that he wasn't even going to show up. I then received a text message from him at 9:30 PM the night before my wedding, asking me when and where to be in the morning, as well as the schedule of the day. The day of my wedding, Braeden showed up late to our "getting ready" locations. He seemed extremely rushed and frazzled throughout the entire day, although he was nice enough to talk to. After the wedding, I sent several emails checking in on timelines for when I could expect my finished videos. Again, these went weeks without a reply. After receiving my trailer and my highlight video, I was feeling a little better about everything, because they are edited fairly well. As part of my package, I was to get a trailer video, a highlight video, as well as full recordings of my ceremony, speeches and dances. Originally, Braeden sent me dance footage that wasn't even from my wedding. He fixed this mistake after I emailed him to let him know. Then, he sent my speeches and my proper dances, but did not send any ceremony footage, so I again had to email him and remind him that this was part of our package. After finally receiving all of the proper footage, I was so disappointed when I watched it. The beginnings of two speeches are completely cut off. The beginnings of the first dance, father/daughter dance and mother/son dance are also cut off, and the camera swings wildly around and the footage isn't consistently of the dance floor. The ceremony footage is the worst. We have absolutely no footage of anybody walking down the aisle. It cuts off the beginning of the ceremony with the officiant speaking, as well as part of what my husband and I say. You also don't even see the exchanging of rings. The camera is looking at the grass, at the back of people's heads, and half the time we aren't even in the frame. And you also can't hear anything being said. Overall, communication, service, and end product were entirely unprofessional and deeply disappointing. Do yourself a favour, and find someone else as I wish I did.