First Student Charter Bus Rental

• Featured

  Marie Casteller · Married on 30/06/2019

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Great price!

  Super easy to work with! The most straightforward part of planning our wedding

  Sent on 10/09/2019

• 

  Melissa · Married on 20/07/2019

  2.2

  • Quality of service:
    2.0
  • Responsiveness:
    4.0
  • Value:
    2.0
  • Flexibility:
    1.0
  • Professionalism:
    2.0

  Left Early

  My guests had to wait for second bus for over an hour to ensure they didn’t miss it as the driver left within 2 minutes of the first scheduled pick up. For such a hefty price you expect quality and professionalism which we didn’t receive. Go with Attridge. You’ll be disappointed otherwise.

  Sent on 30/07/2019

  First Student Charter Bus Rental's reply:

  I'm sorry you had this experience and I assure you that this is not typical. My name is Debbie and I run the Charter Center in Eastern Canada. Will you please reach out to me? I would like to understand more so I can take corrective action, and so I can work with you to make your situation right.
  
  Thanks,
  Debbie Abate
  Charter Center Manager
  debbie.abate@firstgroup.com
  647-401-2997
  

• Vikki · Married on 13/07/2019

  4.8

  • Quality of service:
    5.0
  • Responsiveness:
    4.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Great wedding guest transportation

  Super easy to work with, had one email fall through the cracks but were reasonably flexible with our bus request times and our driver was friendly

  Sent on 07/09/2019

  First Student Charter Bus Rental's reply:

  Congratulations! Thanks for taking time to leave feedback and a big thanks for trusting us on your big day.

• Paula Thomas · Married on 05/07/2019

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  On time and friendly

  The buses were on time if not early and were so kind.

  Sent on 08/07/2019

  First Student Charter Bus Rental's reply:

  Great to hear. Congratulations to the happy couple! Thanks for taking a minute to leave feedback and for putting your trust in First Student on your big day.

• Julie · Married on 25/05/2019

  1.0

  • Quality of service:
    1.0
  • Responsiveness:
    1.0
  • Value:
    1.0
  • Flexibility:
    1.0
  • Professionalism:
    1.0

  Terrible Service

  The driver slept through and did not make the pick up when the reception was over. The on-call support did not offer to get a driver out to us, just left us at the hall.
  The manager contacted me on Monday and compensated those who were affected, but it was very embarrassing after our reception to not have a ride back to our hometown.

  Sent on 11/09/2019

  First Student Charter Bus Rental's reply:

  I'm so sorry to read this. I assure you that this is not typical and I would like to work with you to make this situation right. My name is Debbie and I run the Charter Center responsible for Eastern Canada. Will you please reach out to me? I need to understand more about what happened. My contact info is below.
  
  Thanks,
  Debbie Abate
  Charter Center Manager
  debbie.abate@firstgroup.com
  647-401-2997
  

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