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Weddings

Reviews for Brentwood Livery

Brentwood Livery

Brentwood Livery

Kitchener, Ontario
4.9 out of 5 rating, 56 reviews
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Reviews

4.9 out of 5 rating
56 reviews
  • Quality of service
    4.9 out of 5 rating
  • Response time
    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
98% Recommended by couples

Awards

56
  • Sheena
    Sheena Sent on 15/07/2023
    3.6 out of 5 rating
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    We had technical problems

    Some how there was a huge mix up and wasn’t found until the week of the wedding Brent the ceo got in touch with us and was able to find a fix to the situation. Over all experience was good.

    Brentwood Livery's reply:

    Congrats on your marriage and thank you for the positive review.

    I am glad we were able to talk, review and confirm the contract together, before your wedding day.

    You identified your needs and the service secured did not match. Calling each couple, 48 hours before the wedding event, to confirm all details is a vital part of our confirmation process. This ensures what is secured is solving the problem you need to be solved.

    However, as you said, - read the confirmation carefully, to ensure what you have booked is what you intended! This is great advice for couples.
    I am glad you prioritized a safe ride home for everyone to look, feel, and be celebrated after your big day!!
  • Kim
    Kim Sent on 29/06/2023
    4.8 out of 5 rating
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    Brentwood was awesome!

    We hired Brentwood for day-of transportation and late night guest shuttle for our spring wedding at Ancaster Mill. Brentwood literally rolled out the red carpet for our big day and made us feel so special! We booked the large limo bus for day-of transportation to transport our 14-person wedding party and it was the perfect amount of space for us. Our driver was so pleasant and patient as he took us to each of our pre-ceremony photography locations and never made us feel rushed. We were able to play our own music as well which was great.

    Definitely recommend Brentwood for any of your special event transportation needs!

    Brentwood Livery's reply:

    Kim,

    Thank you so much for your comments and I'm glad you enjoyed the experience.
    Would you be open to posting your excellent comments in a review on our Google Page or Facebook page?
    We are working at increasing our internet presence and have found that great comments like yours posted as a review help us tremendously.

    ps. we've been known to reward those who send us referrals!!



    Reservations Team, Brentwood Livery
    519.741.5700 | brentwoodlivery.ca

    Travel & Celebrate safely together, without missing a single moment of Celebrating.
    Helping You Look, FEEL & Be Celebrated!
  • A
    Avery N. Sent on 15/12/2022
    5 out of 5 rating
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    John is incredible!

    Such a friendly driver! John was so kind, thoughtful, patient and I am so glad he was with us on our wedding day!
    The party bus was a huge hit, and my guests loved having a shuttle. The red carpet service a champagne at the end of the night was just the cherry on top!
  • illustration stars

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  • Lindsay
    Lindsay G. Sent on 06/11/2022
    5 out of 5 rating
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    Fantastic Service!

    Our driver, Colin, was polite, personable, and delivered exceptional service! Would highly recommend Brentwood Livery to anyone! Thanks for helping make our day so special!
  • G
    Gillian F. Sent on 30/10/2022
    5 out of 5 rating
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    Excellent Limo Service

    So professional and the wedding service is great with red carpet and champagne!
  • April
    April C. Sent on 08/01/2023
    5 out of 5 rating
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    Exceptional and on-time to deliver for our wedding day!

    We had Brentwood Livery pick the bride and her bridesmaid from her hotel and drop her off at the church for the wedding ceremony. She was even allowed to hide in there till she was called to the altar. After the ceremony and refreshments, the bride, groom and the bridal party were shuttled to the venue. The service lasted about 4 hours.

    Right from the start, they were easy to contact and Beverly was warm and friendly to talk to and answer any questions we had. They were also straightforward and asked us specific information about the time of pick-up and drop-off of the bridal party.

    Peter, our driver, was very friendly. He even took the time to greet us and inform us when we were supposed to leave.

    The limo itself was spacious, fitting our bridal party of 14 people. It had champagne for two rounds for all of us, along with water, juice and pop. It even had a Bluetooth surround speaker where one of the bridesmaids was able to connect to and play some music.

    Overall a very smooth and professional service.

    Brentwood Livery's reply:

    April,
    Thank you for your lovely review!
    Please refer us to your friends.

    Beverley

    photo
    Reservations Team, Brentwood Livery
    519.741.5700 | brentwoodlivery.ca

    Travel & Celebrate safely together, without missing a single moment of Celebrating.
    Helping You Look, FEEL & Be Celebrated!
  • L
    Leanne F. Sent on 04/10/2022
    5 out of 5 rating
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    We loved our driver and the day of service. Very professional and easy to communicate with.

    We loved our limo service for the day of it was complete with beverages and a red carpet. Our driver was a ton of fun and made the day enjoyable.
  • C
    Cassandra T. Sent on 08/09/2022
    5 out of 5 rating
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    Fantastic services, fantastic day!

    Prior to our wedding we had very little experience with limo services. We are so happy that we chose Brentwood for our special day. Beverly was fantastic to work with from the start. On the day of the wedding, our limo arrived 15 minutes early and Colin, our driver, was everything we could have asked for! He was professional, funny, and great to get along with. He even made sure we remembered our boutonnières which we had forgot in the fridge! He dropped the bridesmaid off at a location for the first look and photographs, drove to another location to park and carried up a cooler of water to ensure we all stayed hydrated.
    We also opted for the late night shuttle and Colin was back at 11:30pm, with the same welcoming smile and attitude!
    Thank you Brentwood!!
  • Shelly
    Shelly Sent on 26/01/2023
    5 out of 5 rating
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    Satisfied with service

    Our Driver was amazing, white glove and red carpet treatment. Our mini limo bus was great. Make sure you order correct size for event. Definitely would use again .
  • Stephanie
    Stephanie V. Sent on 15/05/2022
    5 out of 5 rating
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    Amazing experience

    Everyone at Brentwood was amazing. Very easy to deal with and flexible to help us find what best worked for us. Beverley and John were so kind and helpful, made the experience perfect.
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