We paid over $8000 to One Day Affair for services for our two-day wedding. We deeply regret hiring them. Their failure to coordinate our ceremony cost us moments we can never get back, and their response to our complaint was incredibly unprofessional.

Their contract was not set up to accommodate multiple dates. Our coordinator explained that she would spend more time coordinating with the venue on the first day, so she put coordination under that date. We specifically confirmed IN WRITING that she would also coordinate the second day's processional and the transition from the pandit to the justice of the peace. She explicitly confirmed that these responsibilities fell within the scope of her duties. We also provided the coordinator with detailed timelines confirming the arrangements and order of our processional and ceremony, which she acknowledged. Her own timeline further confirmed she would coordinate these moments.

Despite this, she was absent from the ceremony location when guidance was needed and the planned pre-ceremony ritual took place in the wrong location. When she finally arrived, she cued the processional music before that ritual was finished. This not only resulted in my husband missing his planned walk down the aisle with his parents but he also completely missed the chance to watch me walk down the aisle. Us not being able to look at each other during a moment that many couples spend a lot of time looking forward to, was deeply upsetting. We hired a coordinator to manage precisely these moments and let her know immediately after the ceremony how upset we were.

As we walked to our reception, she stopped us while crying and apologized. That interaction added to an already emotional situation and made it even harder for us to lift our spirits and enjoy the rest of our wedding.

There were reception errors too. Reserved signs were placed on the wrong tables despite our clear seating instructions, leaving our parents sitting at the back of the ballroom.

When we requested a refund, the owner asked us to meet her and her husband at their office, which was a 1.5 hour drive each way for us, only to offer excuses and refuse the request.

We were told the contract listed only one day and that the additional coordination was a "favour," despite the explicit written confirmation that it was within scope. We were also told we should have had a rehearsal, an event planner and/or two coordinators because the agreed work was too much for one person. They said they "felt sorry for the coordinator" after reading about how much she was expected to do. None of these concerns or additional staffing requirements were communicated when they accepted the work.

They claimed the processional not going according to plan was outside their control, despite having explicitly accepted responsibility for coordinating it. Ensuring people were at the right place and guiding the sequence of events was exactly what we had hired them to do.

During the meeting, the owner repeatedly raised her voice when we mentioned a refund and said she was "offended" by the request. The coordinator herself was never brought into any of our complaint meetings. The owner also repeatedly expressed surprise at the modified coordination arrangement. As clients, we expected the business owner to be aware and to take responsibility for commitments made by her own employee.

The design service was disappointing too. We had to set up the items we supplies ourselves, including our tents and signage. The floor plan that One Day Affair provided was a basic drawing in Paint. When we asked for where games, tables, tents, and other items should go, our coordinator could not provide direction, so we created a more detailed floor plan ourselves.

Based on both the services we received (or didn't receive) and how the owner handled our complaint, we would strongly advise couples to look elsewhere for their design and coordination services so they aren't left feeling devastated after their wedding day.

I can’t thank our wedding decorator enough for the absolutely beautiful job they did on our big day! From the design and setup to the teardown, they handled everything with such professionalism and care. It was such a relief knowing I didn’t have to worry about a single detail – they made the whole process so seamless and easy for me.

The decor was everything I had hoped for and more – elegant, thoughtful, and perfectly suited to the vibe we wanted. I received so many compliments from guests on how gorgeous everything looked!

If you're looking for someone who can take your vision and bring it to life (without you having to lift a finger), I highly recommend working with this team. They truly made our day feel magical.