Conger's Jewellers

Hi Hope,

What a pleasant surprise to see your kind words expressing how you felt about the store and my service. It was a joy and pleasure to help you. Thank you very much for allowing us the opportunity to be a part of this special time in your lives! ~ Dina :)

Thank you very much for sharing your experience Vincent. It was a pleasure to make your engagement ring and to work with you. I like getting questions about diamonds because I believe that a good understanding of them creates an appreciation. Your desire to have a quality ring helped me to create one that is very brilliant and beautiful. Best wishes to you and your fiancee. ~ Dave

Thank you for taking the time to write this kind and thoughtful review of our service William, and for sending your friends and relatives to us. I will do my very best to help. - David

Thank you so much Jennifer! It was an honour and a please to make your jewellery for you at this important moment in your life.
- Dave :)

We are sorry you feel the way you do about our company and our service. We are surprised because this is 4 months after you told us you were happy with the ring we made you. We would like to acknowledge that we do trip up from time to time, as anyone will, and we feel badly when this happens, but we always try to go the extra mile to help.

You left us with the impression after we remade your ring in September that you were happy. You examined it carefully in the store and told us it was fine. After reading your comments here, obviously, we were misled and this is not true. We would like to be able to help you. If you come back, we will try to do something further, if we can.

In terms of the diamond you purchased, you and your husband were offered different diamonds which needed to be a specific size for the ring we were making, and within a price range that was comfortable for both of you. We pride ourselves on staying within a set price range to make everyone's experience enjoyable. Your diamond was not smaller than what you were looking for, and was within the target price range. We discussed Canadian and non Canadian options for the diamond. At least 6 diamonds were offered as possible candidates. These diamonds reflected the restrictions on size, quality and price that are imposed by the ring design and the price range you were comfortable with. After some consideration, your husband emailed us to say he would like to leave a deposit on one of the diamonds. He said he spoke to you and received your approval. We were pleased to know you were also happy but your current comments contradict this. You did not express any concern about the diamond when you emailed us to say "Just wanted to let you know I received the engagement ring and it is gorgeous. I really love how it turned out".

We are sorry that this has been a stressful experience. We had a challenge with your ring but you were kept informed along the way about these challenges. We believe we had sufficient time to help but were cut short by your demand to stop the job.

The ring was brought in to be cleaned and rhodium plated. We did not sell it or ever work on it before. Rhodium plating is easy to do.

The job was ready and picked 6 days after leaving it. Two days later, you returned to say 3 of the tiny side diamonds looked dark and we agreed. We thought that dirt or jeweller's polishing compound could be the culprit and was trapped between the diamonds and the metal. We went to our ultrasonic cleaner to see if we could clean it out. Unfortunately, one tiny diamond was not set well, so it fell out into our cleaner. Stones that are securely set never fall out this easily. Since the diamond in question was hard to see, we had to empty the cleaner completely to locate it. We apologized for the inconvenience and assured you that we would find the diamond and set it again, free of charge.

Two work days later, we called you and said we set the diamond but we were having difficulty cleaning one small diamond. We explained that the diamonds set on the sides of your ring were embedded into the metal without drill holes through the band underneath them. Most rings have drill holes under the diamonds which allow dirt to flush away as it accumulates. This ring did not have this (poorly designed). In fact, the dirt gets sandwiched between the metal and the diamonds and has no where to go. We explained this but this has not been acknowledged this in your comments.

When we spoke to you, you said you were coming to pick up the ring. When you arrived, we again offered to keep working on the problem but you told us that you already made plans to ship the ring to another jeweller.

We believe we have taken every action possible to help in the most professional manner we know.