Reviews for Flower Aura by Natasha
Reviews
4.9 out of 5 rating
4.9 out of 5 rating
28 reviews
97% recommend it
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![Courtney]()
Courtney Sent on 21/08/2022Refunded in full
Unfortunately, we did not receive our flowers as planned. Our day-of-coordinator had to arrange a rush order after our flowers did not arrive for their scheduled delivery. The florist acknowledged that our order had not been entered into their new system (which was recently upgraded) and so was missed. Likely due to the rush, we were incredibly disappointed with the overall quality and style which did not match the vision we had discussed. We had to pluck out pieces before carrying them down the aisle.
Natasha did reach out to apologize for the mistake and provided a full refund. I understand that human error happens and it sounds like this company was having a bad day. But I do want to be honest about my experience in the hopes they take it to heart so it doesn’t happen to any other bride. Flowers mean a lot to me and this disappointment played a major part in my day and my plans for keepsakes afterwards.Flower Aura by Natasha's reply:
Thank you, Courtney, for sharing your honest opinion and allowing us to explain our new booking process that will now prevent anything like that happen again.
As you know your quote and booking was done in pre COVID times and back then we had simple system of tracking our proposals by simply looking into our directory to see what's next. Needless to say, that this kind of approach left an opportunity for things to fall in the cracks.
Therefore, to eliminate any possibility to the very same thing that happen to you, we switched to the automated software that allow us to truck all new quotes and proposals in one nice and clear data base, that records all changes in scope and status and provides timely reminders. Therefore, removing many extra steps that need to be made by staff and making if literally impossible to overlook any order.
Your order was one of the last "old" ones carried over from pre COVID times, therefore you will be happy to hear that we do not have any more wedding proposals left in the old system.
Our current proposals and bookings are managed through our software now, which is equipped with various tools helping us to keep track of all the orders.
We again profoundly apologize for what happened with your order. We were shocked to receive a phone call from your coordinator an hour before your ceremony with request on the flowers. We had to drop everything and work very hard with what we had on hand to make it happen and we accept full responsibility for the fact that arrangements were not exactly what you were looking for. Therefore, we reached out to you with our sincere apologies and full refund.
This case was so truly bazaar as normally we would receive some kind of communications from either customer or coordinator in the weeks leading to the wedding, but in this case by some weird coincidence there was no communications until an hour before your ceremony.
This is not an excuse most definitely, but just such an unfortunate circumstance.
However, on positive note we can assure you that no other bride will ever have same experience with our now fully implemented system in place.
We wish you all the best and our sincere congratulations on getting married, we hope that your day was absolutely wonderful otherwise.
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![Camella]()
Camella A. Sent on 31/07/2022Beautiful florals, highly recommend
Natasha was amazing to work with, she brought our vision to life with the floral bouquets and boutonnières. She was always quick to respond to my emails and I found her prices to be reasonable when comparing to other floral places in Calgary. I’m extremely impressed with how fresh the floral were! They held up really well throughout the event as well as afterwards. -
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![Jasmine]()
Jasmine C. Sent on 06/06/2022Amazing service and beautiful flowers!
Any adjustments I needed to make Natasha was more than helpful with making my day special. The arrangements were so beautiful! -
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![Dominique]()
Dominique J. Sent on 29/04/2022The perfect flower arrangements!
I cannot express into words how perfect the flower arrangements were for our church wedding and reception! Natasha went above and beyond and even accommodated us with a last minute request for more flowers. I didn't realize the importance of the flowers until I saw the pictures afterwards and noticed how much they completed the perfect visual. I left a lot of the creative design to Natasha and she created the perfect arrangements. I would use Natasha for any future floral needs! The flowers remained in amazing condition for a long time after. We could not be happier. THANK YOU NATASHA!!! -
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Lauren Sent on 24/01/2022
Beautiful Day
Natasha was wonderful to work with. She was able to meet with me twice before the wedding to ensure we had my vision nailed down and executed everything day of flawlessly. Her florals elevated each aspect of the day and I would highly recommend her services! -
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![Robert]()
Robert Sent on 14/10/2021Highly Recommend
Natasha created a beautiful bouquet for our wedding and amazing boutonnieres as well. Everything matched the wedding colours so well and the flowers were very fresh. Excellent service provided by Natasha and she had everything ready on time for the wedding planner on the day of. Would highly recommend. -
![Kayleigh]()
Kayleigh Sent on 24/09/2021Wedding Floral
I would highly recommend Natasha for all of your floral needs!
She truly brought my vision to life for my Fall wedding, when I really did not give her a lot to work with.
We had to transport the flowers two hours to our venue and Natasha took the time and care to package them so they would make the trip.
I had so many compliments on my flowers, they were the true focal point of our day! The colours were absolutely stunning and I only gave her a small colour palette to work with. She was so flexible with my vision, and my constant changes, she would always have an idea or recommendation to ease the process.
You will not be disappointed if you choose Natasha for your floral needs!
**All photos provided were taken by Fly Free Photography
www.flyfreephotos.com -
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![Gabb]()
Gabrielle L. Sent on 29/09/2021Beautiful Flowers!
Natasha did an amazing job with the silk flowers we had ordered! She was able to get them spot on with my reference photos! She was so patient with me and my changes and worked with me every step of the way to ensure everything was right! Natasha even did an adorable flower collar for my pup so she was included with the wedding party! Wonderful to work with, I highly recommend Natasha! -
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![Leah]()
Leah Sent on 09/08/2021Amazing flowers and work!
I loved the flowers for my wedding and you’d flower crowns! I highly recommend Natasha! -
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