Flower Aura by Natasha

Thank you, Courtney, for sharing your honest opinion and allowing us to explain our new booking process that will now prevent anything like that happen again.
As you know your quote and booking was done in pre COVID times and back then we had simple system of tracking our proposals by simply looking into our directory to see what's next. Needless to say, that this kind of approach left an opportunity for things to fall in the cracks.
Therefore, to eliminate any possibility to the very same thing that happen to you, we switched to the automated software that allow us to truck all new quotes and proposals in one nice and clear data base, that records all changes in scope and status and provides timely reminders. Therefore, removing many extra steps that need to be made by staff and making if literally impossible to overlook any order.
Your order was one of the last "old" ones carried over from pre COVID times, therefore you will be happy to hear that we do not have any more wedding proposals left in the old system.
Our current proposals and bookings are managed through our software now, which is equipped with various tools helping us to keep track of all the orders.
We again profoundly apologize for what happened with your order. We were shocked to receive a phone call from your coordinator an hour before your ceremony with request on the flowers. We had to drop everything and work very hard with what we had on hand to make it happen and we accept full responsibility for the fact that arrangements were not exactly what you were looking for. Therefore, we reached out to you with our sincere apologies and full refund.
This case was so truly bazaar as normally we would receive some kind of communications from either customer or coordinator in the weeks leading to the wedding, but in this case by some weird coincidence there was no communications until an hour before your ceremony.
This is not an excuse most definitely, but just such an unfortunate circumstance.
However, on positive note we can assure you that no other bride will ever have same experience with our now fully implemented system in place.
We wish you all the best and our sincere congratulations on getting married, we hope that your day was absolutely wonderful otherwise.

Jennifer, Thank you for your kind words and high praise. It was my pleasure to work on your flowers. I wish you and your husband best of luck on your journey together.