Reviews for UnVeiled Dress Co.

UnVeiled Dress Co.

Saskatoon, Saskatchewan

4.5 out of 5 rating, 31 reviews

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31 reviews

Rated

4.5

out of 5.0

Quality of service

4.5 out of 5 rating
Response time

4.5 out of 5 rating
Professionalism

4.5 out of 5 rating
Value

4.6 out of 5 rating
Flexibility

4.6 out of 5 rating

Awards

4 User photos

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Mother Married on 31/10/2022

1.2 out of 5 rating
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Worst ever

I had the unfortunate experience of dealing with the owner and business during bridegown shopping. The owner was rude, dismissive, and cared more about her own view than that of the brides…it seemed like too much work for her to meet the needs of the bride. And, we had to pay $40 for cheap champagne and popcorn, which she started picking up even before we left. The ‘rules’ were outlined as soon as we came, don’t touch anything, pictures at the end etc. I feel sorry for anyone who goes to this shop. It is so appropriate that this shop is in a basement as the service and vibe is beneath all others. A visit to other shops by the owner may assist in understanding communication and customer centered service
Sent on 31/10/2022
Stacey T. Married on 06/08/2022

4.8 out of 5 rating
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Pleasantly surprised

When at another salon down the block my MOH and I decided to stop and look in the window. A sales lady came to the door and was quite rude about us not coming in which we weren't trying to. I decided to check out google reviews and noticed that people seemed to have an over all favourable experience aside from one associate so I took a chance.
I am so glad I did! Alyssa was amazing at listening to what I wanted and the first dress she pulled ticked all the boxes! I then tried on 8-10 more dresses but that 1st one was the dress! I appreciated her patience and her compassion.
So glad I took the chance and found my dress here!
Sent on 24/06/2021

UnVeiled Dress Co.'s reply:

Thank you for giving us a chance Stacey! You chose an absolutely stunning gown that was just made for you! happy we were able to be a part of your bridal experience! We cannot wait to see pictures of your big day!
K Christopher Married on 02/10/2021

1.4 out of 5 rating
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Go elsewhere!

Go elsewhere! Despite being given every detail on the dresses for each bridesmaid in the party (style #, photo, etc.), and having the girls measured in-store, Unveiled ordered 2 out of 4 dress styles in the wrong size. Staff and management acknowledged that it was their mistake but were unwilling to rush the correct order or pay for alterations to both of the incorrect dresses. This stress is not something any bride should have to deal with before their wedding. Disappointed is an understatement.
Sent on 06/10/2021

UnVeiled Dress Co.'s reply:

Hi Kelsi, this was an error on our part yes. Unfortunately we flipped around a couple of girls information as we were trying to do everything from a far and over quite a period of time. It was hard for your bride to be the middle man and the only one to review before we ordered. We apologized and tried to do everything in our power to correct the error. Due to timing we were unable to replace the gowns but had sourced fabric to help make the adjustments necessary as well as offered to pay for those adjustments.
again our apologies, we were here for you and your bride going through all of this, all you had to do was call us back.

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Kaitlin Married on 21/08/2021

3.2 out of 5 rating
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Good experience

Good experience trying on and finding the dress. Took longer than planned to get the dress. Once the dress got in they didn’t contact until I contacted them. Getting the dress picked up the didn’t follow up with.
Dress however was great quality, lighter than most. Beautiful detail
Sent on 24/08/2021

UnVeiled Dress Co.'s reply:

Kaitlin, you looked absolutely stunning on your wedding day! Thank you so much for sharing photos.
Thank you for your patience with us as your order and delivery happened during the covid closures. There was a detailed email sent out to you the day your beautiful gown arrived in store. This is how we notify all of our gorgeous brides that their gown has arrived in house!
Courtney S. Married on 07/08/2021

5 out of 5 rating
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Unveiled has amazing service and beautiful dresses!

I unfortunately had to shop for my wedding dress during COVID, so I had a very different experience than the conventional bride, but it turned out to be better than I had imagined. Aimee (the owner) actually delivered a number of dresses to my moms house and video called me, so I could try them on with my mom and her! It was incredibly generous of her to do that, as well as creative! I ended up finding my dress from her and couldn't have been happier with it. I highly recommend Unveiled, as they will go above and beyond to help you find your dream dress!
Sent on 20/09/2021
Amy Married on 31/07/2021

5 out of 5 rating
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Absolutely Amazing

Absolutely loved my experience here. They were extremely kind and helpful.
Sent on 24/08/2020
Nicole R. Married on 05/06/2021

5 out of 5 rating
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Caring, and positive experience!

Amy was so caring and fun during my appointment. She turned a very long day into a happy ending! She listened to what I was looking for and was there to lend advice and compliments! I felt very comfortable and important during my time at unveiled!
Sent on 14/06/2021
Dannika M. Married on 14/11/2020

5 out of 5 rating
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Absolutely amazing

This was by far the best wedding shop I've ever been to! The staff were so pleasant and helpful and wise. They were able to find me exactly what I was describing and more. I wish I could go back because the experience was just that good!
Sent on 27/07/2020
Miranda S. Married on 02/11/2019

5 out of 5 rating
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Absolutely amazing

I needed touch ups on my dress, they got the crinoline matched perfectly about it, then she steamed it as well! It was amazing service.
Sent on 21/11/2019
Kirstin F. Married on 19/10/2019

5 out of 5 rating
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Amazing bridal service

Unveiled was amazing to deal with. We did not have an appointment but they accommodated us to come in and try on wedding gowns. They had a large selection of long sleeve dresses and many other styles. We were very fortunate to deal with the owner. She is very experienced and provided us with honest advice. The service here was amazing. I would highly recommend Unveiled.
Sent on 09/06/2019