Pearl Bridal House is a Mississauga, Ontario wedding business that sells high-end bridal gowns from some of the world's top bridal designers. The business has been featured in numerous publications, like The White Book, Style Me Pretty, Weddingbells and WedLuxe. Book your appointment today to check out all of their bridal collections!
Designs offered
Customers can find deals on dresses that are up to 70 percent off. Also available are sample sales, trunk shows, and alteration services. The business sells a number of designer wedding gowns. Brides can find the following selection:
Christos
Gemy Malouf
Hayley Paige
Katie May
Kelly Faetanini
Kenneth Pool
Lis Simon
Matthew Christopher
Tara Keely
Tulle New York
Accessories offered
There is a wide selection of accessories as well, including:
Even though I chose a beautiful Matthew Christopher gown at Pearl, I feel it is important to share my difficult experience with the customer service at this boutique. Reading through other reviews, I am surprised to read about similar experiences, and I wish that I had read them before choosing to shop here. First, the positives - Brandon our sales person was delightful, very helpful and enthusiastic. Anna the seamstress was lovely and worked hard to complete my gown perfectly. However, I had a very difficult time with the communication practices of this boutique. My final fittings were scheduled within one week of my wedding, and when I had a scheduling conflict I was completely unable to get a response or an answer to any of my emails or phone calls until the day before the (conflicted) date/time they had given me (this amounted to 4 days with no response). Finally I decided to cancel the conflict (a pre-wedding dinner being held for us) in order to make the fitting time work, which was the last available time on a Saturday. When we arrived, we were asked to wait for half an hour, but the only other customer in the boutique was a bride who was trying dresses on for the first time, and had not purchased a gown yet (this was easy to overhear). In other words, though I had asked for an earlier time that day to accommodate my event, I was bumped to the end of the day not for another bride in need of alterations, but for a potential new customer. At that fitting, there were numerous issues and the dress was nowhere near ready, yet my wedding was 6 days away, and I had long beforehand communicated to the boutique that if the gown could not be finished that weekend, I could only next come in for a final fitting the day before my wedding (given my work schedule in Toronto, commute time to Mississauga and the boutique’s hours). I had my final fitting the day before my wedding, and after an hour and a half, taking the dress on and off 4 times, my dress was finally ready - barely in time for me to drive back down town and check into my hotel room. The net of all of this was a tremendous amount of stress for me that I believe was unnecessary. I feel this boutique has a problem in dealing with their customers in a timely and compassionate manner. Not returning phone calls or messages from your paying customers, when there is such an important deadline looming should be absolutely unacceptable. I sincerely hope that future brides will benefit from reading this review, and I also hope the boutique owners will consider revising their policies and practices when communicating with customers who have spent a lot of money and, more importantly, are so emotionally invested in such an important purchase.
Sent on 24/10/2018
Chantal Seguin
· Married on 15/09/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Dream Dress
Other than me marrying my best friend, the dress is the most important part of it all to me! The Pearl Bridal House team was fantastic. I walked into the house not having any clue what style of dress I was looking for. With a few quick questions they had me trying on some contenders. They listened and knew exactly what would work for me. Within an hour I had found "The One". A stunning Katie May Monaco dress; Loved every bit of my experience with them. Thank You!
Sent on 05/11/2018
Sable corby
· Married on 11/06/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Such a fun experience
Brandon was my sales associate and from the beginning he was so welcoming. At this time I had already found a dress and returned it to another store. I didn't come into this bridal shop with too much expectation or even confidence. Brandon made me feel so comfortable and asked me what type of dress I was looking for. At that point I wasn't sure, I just wanted something to hide in. I tried on some gowns to please other people. Brandon saw me looking at one dress earlier and suggested I try it on. I said no cause I wasn't feeling very pretty. I ended up finding a dress that I really liked that hid the parts of my I didn't like. It was a beautiful gown but it wasn't really me. I left without a dress that day. I came back the following day by myself without anyone. I was very happy to see Brandon there again. I had a lot of time to think and was feeling better about myself. I asked Brandon if I could try on the slim fitting Frankie gown by Made with Love. It fit like a glove and Brandon made me feel so good in the dress. He also knew his designers and showed me all the ways we could customize it. We ended up raising the neckline and adding buttons on the back. They even sent me a swatch of the fabric before the dress was in so I could plan m accessories with it. I also got my shoes and vail there as well. If it was not for Brandon I would not find the dress of my dreams, and feel as confident as I was to make the right decision for myself. Little tip out there for future brides: Buy the dress of your dreams not the one people tell you that you should wear o fit a certain body type.
Thank you so much!!!
Proud to be the new
Sable Tuske!!!
Sent on 27/05/2018
Sanja Bezarevic
· Married on 06/10/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
By far the best
I've been to many bridal stores and Pearl by far was the best. The staff are patient, professional, and try to make the experience as stress-free as possible. Pearl went the extra mile to make sure I got the dress I had envisioned for my wedding.
Sent on 18/11/2018
Elle11
· Married on 15/09/2018
1.0
Quality of service:
1.0
Responsiveness:
1.0
Value:
1.0
Flexibility:
1.0
Professionalism:
1.0
Horrible Customer Service
1) The customer service at this store is only great until you make a purchase. After that, good luck trying to get a hold of anyone. They clearly only care about the sale, as I have been emailing and calling the store for a few months now with no response!!!! Extremely frustrating to deal with.
2) Overpriced. I found my exact dress at a different bridal store for $900 less than what Pearl charged me. My fault for not shopping around prior to buying it.
