About
Pearl Bridal House is a Mississauga, Ontario wedding business that sells high-end bridal gowns from some of the world's top bridal designers. The business has been featured in numerous publications, like The White Book, Style Me Pretty, Weddingbells and WedLuxe. Book your appointment today to check out all of their bridal collections!
Designs offered
Customers can find deals on dresses that are up to 70 percent off. Also available are sample sales, trunk shows, and alteration services. The business sells a number of designer wedding gowns. Brides can find the following selection:
- Christos
- Gemy Malouf
- Hayley Paige
- Katie May
- Kelly Faetanini
- Kenneth Pool
- Lis Simon
- Matthew Christopher
- Tara Keely
- Tulle New York
Accessories offered
There is a wide selection of accessories as well, including:
- Shoes
- Jewellery
- Hair accessories
- Headgear from designer labels
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Frequently asked questions
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Request pricingReviews for Pearl Bridal House
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Quality of service 3.9 out of 5 rating
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Response time 3.7 out of 5 rating
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Professionalism 3.9 out of 5 rating
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Value 3.9 out of 5 rating
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Flexibility 3.9 out of 5 rating
Amazing Experience
Beautiful dresses but disappointing experience
I woke that morning with so much joy and feeling of this was it but when I arrived things quickly changed.
Although the staff was very welcoming and nice to work with I felt I was a little mislead and ending up leaving the salon in tears.
After corresponding twice , once in person but mostly through email due to the pandemic , I had asked and wanted to confirm if they carried plus size dresses. I received a reply saying yes and could try up to size 24 in store. This had put some ease at mind and helped with some anxiety, but when I arrived and after going through the racks I was being put in size 10-12.
Obviously this was very upsetting. When I had asked the stylist why she explained they don’t have my size in store. I was absolutely mortified.
I’m not sure where the miss-communication was but I find this to be very unprofessional and a huge money grab just to get business into the salon. I hope in the future things can change and us plus size girls can be represented in a loving and positive way.
Unacceptable customer service and professionalism
Last weekend, I brought my small bridal party to try on bridesmaid dresses at this boutique. I chose Pearl Bridal House because they were one of the only boutiques in Ontario to carry the particular designer I was interested in. A designer that makes a very extensive and inclusive sizing collection of dresses.
After confirming our appointment earlier in the week, and confirming that the dress collection came in a plethora of sizes and colours, I was reassured that they carried dresses up to sizes in the 20's and that they had all the colours offered from the designer.
This experience was not only embarrassing for me as the bride, but also heartbreaking to witness that a bridal boutique in 2020 cannot accommodate body shapes/sizes above size 8! To make your customer feel even worse about not fitting into a dress by responding with "that sucks" is completely unacceptable.
If you value a responsive, positive and kind experience, this is absolutely NOT the shop for you.
Problem #1: I told my bridal party to look through and see what dresses they were interested in. I asked to see the colour I had previously chosen, and was told they did not have it, contrary to what I was told on the phone. They also did not have the new collection of dresses that was released earlier in the year.
Problem #2: The consultant was incredibly rude and unhelpful. A bridesmaid needed a dress in a size larger than an 8 and when she asked if they had any dress that she may fit into, she was told no. She tried on the 8, came out and told the consultant that it wasn't going to work and her response was, "that sucks". I wish I was joking.
Problem #3: Knowing a customer was having a tough time, she offered NO alternatives or suggestions to try to help my bridesmaid find something. She simply put the dresses away and my friend was left to sit out and watch the rest of my friends try on their dresses. VERY poor professionalism and customer service.
Problem #4: As the appointment came to an end, we asked if we could have our measurements taken so that we would know what size to look for. We were told no; measurements only happen if we are placing an order with them. Out of curtosy, knowing a bridesmaid was struggling to find a size, you can't even offer to do one measurement at the very least?
Overall, I would NEVER recommend this boutique for a bride or a bridal party.
Excellent for alterations and accessories!
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+4 Photos
Wonderful experience!
Good Start, Disappointing End
When the dress arrived, I decided I would get my alterations done in-house. The seamstress was absolutely lovely, and my consultant let me know they would get back to me with the quote for the alterations the following day.
Even though it was mentioned multiple times how well the gown already fit as-is, my quote from my consultant came back for $850. It should be noted that I was only getting the sleeves and skirt hemmed, the top of the keyhole back taken in slightly, and getting a bustle added. The material is a simple white crepe, with no embroidery, lace, or beading at all. This was well above my alterations budget, but I was willing to justify it as the seamstress was so talented. But when I requested a breakdown of how they arrived at this price so I could make sense of it, they told me that they could not provide that as they "look at the dress as a whole". I decided I would take the dress as-is.
Be warned they only have your dress delivered 6-8 weeks before your wedding date, leaving minimal time to find other alteration options outside of their own.
I had to take my chances and show up on a Saturday morning to pick up my gown and veil as-is, as my consultant never got back to me to confirm a pickup time. We had to wait a half an hour before the employee brought down my dress and veil, and were worried that it might have been misplaced. Multiple other employees walked by us while we were waiting, and did not acknowledge us. My consultant never followed up with me to make sure everything was ok with my gown and veil.
I think there are other bridal shops that could offer a more positive experience.
Cutest little boutique shop!
My experience with Pearl didn't start off very strong. It took a couple of weeks to make an initial appointment as someone had to e-mail you back with an available date and time. I believe that took a couple of weeks to book. I kept calling to make an appointment over the phone but it was always very hard to get someone to answer. On my last attempt to make an appointment with them, someone answered the phone and took my call. Only then was I able to speak to someone but was reverted back to the website to get an e-mail back with a possible date and time. The booking process here made it difficult to be excited as it was a little frustrating trying to just make an appointment.
Once my appointment was finally booked, I went in to try a few dresses. The stylist that was with me wasn't really understanding my vision and I began to get a little frustrated. I kept getting asked if "that was my dress" but it just wasn't there yet and I didn't understand how the stylist wasn't picking up on my non-excited reactions. I made a second appointment and it was much better. I had a new stylist who seemed to understand what I was looking for a little better and we eventually found the perfect dress after confirming a few adjustments could be made to it.
Pearl offered an event to all the upcoming brides to shop for their accessories. I found my veil, belt, hair piece, and earrings there and they were all absolutely beautiful, just a little on the pricer side.
Everything from then on was great! My parents were able to break down the payments for the dress and accessories which helped financially. The girls that helped me with my fittings and all that after were also very helpful and friendly. My experience with Pearl didn't start off too strong but I'm very happy with how it all came together!
Problems with Customer Service
Dream Dress
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+3 Photos
Such a fun experience
Thank you so much!!!
Proud to be the new
Sable Tuske!!!
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