Pearl Bridal House is a Mississauga, Ontario wedding business that sells high-end bridal gowns from some of the world's top bridal designers. The business has been featured in numerous publications, like The White Book, Style Me Pretty, Weddingbells and WedLuxe. Book your appointment today to check out all of their bridal collections!
Designs offered
Customers can find deals on dresses that are up to 70 percent off. Also available are sample sales, trunk shows, and alteration services. The business sells a number of designer wedding gowns. Brides can find the following selection:
Christos
Gemy Malouf
Hayley Paige
Katie May
Kelly Faetanini
Kenneth Pool
Lis Simon
Matthew Christopher
Tara Keely
Tulle New York
Accessories offered
There is a wide selection of accessories as well, including:
I used to walk by this boutique every weekend with my mom when I lived in Port Credit. I finally got to go in to look for a dress and I found the perfect one ♥️
Sent on 23/12/2019
Rachel Ghany
· Married on 29/04/2020
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Wonderful experience!
I visited Pearl Bridal House in November 2018 during my lunch hour on a weekday to attend their sample sale, so I was on my own! The owner of the store was flexible with my the timing of my appointment even though I was a little late due to traffic. She stayed with me for the entire appointment, paid attention to the vision I was describing, and even took pictures for me! It felt like shopping with a friend :) The team made my visit a really fun experience. In the end, the dress I chose was actually picked out by the owner of the store! It was a beautiful Christos Claire gown. It was a dress worth $5000, and I got the sample for $1500! It was an incredible saving! They even offered a discount on alterations which they do in house. Anna, who did my alterations is just wonderful. Thank you so much to the team at Pearl House for everything! :)
Sent on 30/01/2020
Mary Jankovich
· Married on 19/10/2019
2.2
Quality of service:
2.0
Responsiveness:
3.0
Value:
2.0
Flexibility:
2.0
Professionalism:
2.0
Good Start, Disappointing End
I purchased my gown and veil at this bridal shop. The gown buying experience was average, but the consultant helpful and attentive. I had already found the dress I wanted to try on online, and saw that they carried it, so I booked an appointment. I loved the dress and ordered it in.
When the dress arrived, I decided I would get my alterations done in-house. The seamstress was absolutely lovely, and my consultant let me know they would get back to me with the quote for the alterations the following day.
Even though it was mentioned multiple times how well the gown already fit as-is, my quote from my consultant came back for $850. It should be noted that I was only getting the sleeves and skirt hemmed, the top of the keyhole back taken in slightly, and getting a bustle added. The material is a simple white crepe, with no embroidery, lace, or beading at all. This was well above my alterations budget, but I was willing to justify it as the seamstress was so talented. But when I requested a breakdown of how they arrived at this price so I could make sense of it, they told me that they could not provide that as they "look at the dress as a whole". I decided I would take the dress as-is.
Be warned they only have your dress delivered 6-8 weeks before your wedding date, leaving minimal time to find other alteration options outside of their own.
I had to take my chances and show up on a Saturday morning to pick up my gown and veil as-is, as my consultant never got back to me to confirm a pickup time. We had to wait a half an hour before the employee brought down my dress and veil, and were worried that it might have been misplaced. Multiple other employees walked by us while we were waiting, and did not acknowledge us. My consultant never followed up with me to make sure everything was ok with my gown and veil.
I think there are other bridal shops that could offer a more positive experience.
Sent on 06/01/2020
Alexandra Di Matteo
· Married on 21/09/2019
4.4
Quality of service:
5.0
Responsiveness:
3.0
Value:
4.0
Flexibility:
5.0
Professionalism:
5.0
Cutest little boutique shop!
Pearl Bridal House was the cutest boutique where I found my Hayley Paige dress and it was everything I dreamed of and more.
My experience with Pearl didn't start off very strong. It took a couple of weeks to make an initial appointment as someone had to e-mail you back with an available date and time. I believe that took a couple of weeks to book. I kept calling to make an appointment over the phone but it was always very hard to get someone to answer. On my last attempt to make an appointment with them, someone answered the phone and took my call. Only then was I able to speak to someone but was reverted back to the website to get an e-mail back with a possible date and time. The booking process here made it difficult to be excited as it was a little frustrating trying to just make an appointment.
Once my appointment was finally booked, I went in to try a few dresses. The stylist that was with me wasn't really understanding my vision and I began to get a little frustrated. I kept getting asked if "that was my dress" but it just wasn't there yet and I didn't understand how the stylist wasn't picking up on my non-excited reactions. I made a second appointment and it was much better. I had a new stylist who seemed to understand what I was looking for a little better and we eventually found the perfect dress after confirming a few adjustments could be made to it.
Pearl offered an event to all the upcoming brides to shop for their accessories. I found my veil, belt, hair piece, and earrings there and they were all absolutely beautiful, just a little on the pricer side.
Everything from then on was great! My parents were able to break down the payments for the dress and accessories which helped financially. The girls that helped me with my fittings and all that after were also very helpful and friendly. My experience with Pearl didn't start off too strong but I'm very happy with how it all came together!
Sent on 13/10/2019
Deborah
· Married on 21/09/2018
2.0
Quality of service:
2.0
Responsiveness:
1.0
Value:
3.0
Flexibility:
1.0
Professionalism:
3.0
Problems with Customer Service
Even though I chose a beautiful Matthew Christopher gown at Pearl, I feel it is important to share my difficult experience with the customer service at this boutique. Reading through other reviews, I am surprised to read about similar experiences, and I wish that I had read them before choosing to shop here. First, the positives - Brandon our sales person was delightful, very helpful and enthusiastic. Anna the seamstress was lovely and worked hard to complete my gown perfectly. However, I had a very difficult time with the communication practices of this boutique. My final fittings were scheduled within one week of my wedding, and when I had a scheduling conflict I was completely unable to get a response or an answer to any of my emails or phone calls until the day before the (conflicted) date/time they had given me (this amounted to 4 days with no response). Finally I decided to cancel the conflict (a pre-wedding dinner being held for us) in order to make the fitting time work, which was the last available time on a Saturday. When we arrived, we were asked to wait for half an hour, but the only other customer in the boutique was a bride who was trying dresses on for the first time, and had not purchased a gown yet (this was easy to overhear). In other words, though I had asked for an earlier time that day to accommodate my event, I was bumped to the end of the day not for another bride in need of alterations, but for a potential new customer. At that fitting, there were numerous issues and the dress was nowhere near ready, yet my wedding was 6 days away, and I had long beforehand communicated to the boutique that if the gown could not be finished that weekend, I could only next come in for a final fitting the day before my wedding (given my work schedule in Toronto, commute time to Mississauga and the boutique’s hours). I had my final fitting the day before my wedding, and after an hour and a half, taking the dress on and off 4 times, my dress was finally ready - barely in time for me to drive back down town and check into my hotel room. The net of all of this was a tremendous amount of stress for me that I believe was unnecessary. I feel this boutique has a problem in dealing with their customers in a timely and compassionate manner. Not returning phone calls or messages from your paying customers, when there is such an important deadline looming should be absolutely unacceptable. I sincerely hope that future brides will benefit from reading this review, and I also hope the boutique owners will consider revising their policies and practices when communicating with customers who have spent a lot of money and, more importantly, are so emotionally invested in such an important purchase.
