Quality of service
5.0Value
5.0Professionalism
5.0Responsiveness
5.0Flexibility
5.0
Elizabeth Avery, Getting married on 11/08/2018
I had an absolutely amazing experience at One Love One Dream Bridal! Since the very beginning when I first inquired about making an appointment I have received top-notch customer service. I messaged the Facebook page two separate times with questions and both times their responses were prompt and thorough. The online booking system on the website made it easy for me to schedule the appointment when it was convenient for me, and I received a confirmation email the following day (which I gathered to be from an actual human instead of an automated response). I wanted trying on wedding dresses to be a fun and special day for me and my group of girls and One Love One Dream definitely exceeded my expectations. We had our own private room with chairs and snacks and a consultant working with us exclusively which made me feel important and that they value my business. The shop is beautiful, clean and organized. Our consultant Amanda was friendly and knowledgeable - she was so helpful through the whole process, answering questions, making suggestions, and having fun with us. They provided champagne when I said "yes" to the dress and let us have our own little celebration, I was never rushed out of the store or to the cash. In all the excitement, I left my wallet in the store and I didn’t even know it, and they gave me a call to let me know they found it and that it would be waiting there safe and sound for me whenever I could come get it. I bought a sale dress off the rack that requires a couple of small repairs and I received a follow up email to assure me that it is being taken care of for me! We could not have asked for a better experience. It is so great to have such a big part of the wedding planning taken care of - and to have had a totally painless, stress-free experience. Thank you so much!
Thank you, Elizabeth for your kind and heartfelt words. We loved working with you and can't wait to see you again, soon.
Sarah Choy, Getting married on 06/07/2018
They have such a great selection of gowns and all reasonably priced. They offer amazing customer service. Allowed me try on and retry on as many gowns as I wanted until I found the perfect one. When I found the right dress they brought champagne to celebrate and took pictures for us. It was the best bridal experience I've had so far!
Thank you very much, Sarah, for your kind words. We loved working with you! Can't wait to see you again when the beautiful dress comes in!
Kelsie Burnley, Getting married on 25/11/2017
I tried on a dress in toronto at one of those tiny bridal shops on st.clair
The dress i fell in love with was so insanely priced that i didn't want to spend the money without shopping else where. my friend told me to look at one love one dream because they have the same designer and they have store sales. I was so extremely lucky to go in when they were having their discounted dress sale because i found the exact same dress for 1/4 of the price. the lady who helped me was extra sweet and instead of telling me to take the dress off i stayed in my wedding dress for 90 min while my mom tried on mother of the bride dresses. I would highly recommend checking this place out before purchasing a dress in toronto!
Thank you, Kelsie, for your review. Customer service is #1 and it is our mission to provide affordable and fairly priced fashions to our consumers.
Thank you for your business and we look forward to seeing you again, soon.
Junette Garcia, Married on 19/08/2017
My daughter had an amazing experience, the atmosphere and the place is beautiful, Susan was amazing and so accommodating. The prices are fantastic and the dresses are beautiful, they cater for any size.
I would recommend any bride to go there first.
Junette
Jessica Bewley, Married on 25/06/2016
I purchased two of the most beautiful flower girl dresses from here. For our appointment the staff were very helpful and great with the girls. They made the experience effortless and the girls loved feeling so important and special. They were very organized with the ordering which assured me everything was being done properly.
Also they have an in store decorator named Tamara Kaye. Her business is In-Style Weddings&Events. She is amazing! I am also using her for my wedding decor and she has been a dream to work with. Her inventory includes anything and everything a bride could ever need, as well as tons of colours!
It was our sincere pleasure helping your little princesses choose their dresses.
Look forward to seeing you again
Melissa McGuckin, Married on 21/06/2016
From start to finish One Love One Dream provided myself and my family excellent service. I was able to find my dress, accessories and shoes without feeling pressured.
We never felt like we were a nuisance or treated poorly like in other stores and had a really awesome time. There are tons of dresses to try on for bridal and bridesmaids and the store was really clean.
I would recommend OLOD to anyone who wants a laidback, fun, and friendly environment to try on dresses. The Platinum Room is definitely a must!
Janet and her team are knowledgeable, friendly, approachable and good humoured!
[Private User]
I had already bought my first dress before finding these ladies, and i hated it. it was nothing that i wanted. Janet and her team helped me find my dream dress and all of the details i needed to go with it in a couple hours, they had brought the tears to my eyes within trying a few on i had found the dress. it was Perfect in every way.
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