Reviews for Lockhart's Weddings & Special Occasions
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
17 reviews
95% recommend it
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![Shannon]()
Shannon E. Sent on 03/05/2023Mom of the bride
We booked this appt just to get the feel and style of the wedding dress my daughter would like. We never expected the service we would get!! It was simply amazing! Emily was absolutely fantastic.. personal, caring and professional! My daughter loved her!
We never dreamt that on our first appt.. the first dress picked on the hanger and the first dress tried on would be our YES TO THE DRESS!! Our first experience was full of laughter, wows, maybes, but most of all tears of joy!! This by far was one of my happiest days of my life thus far.. . the excitement and joy on my daughters face when she knew she had found the dress she loved and would be married in!
We all knew it was the one!!! ( mom, nan, mom in law and sister in law)
The staff brought out the champagne and glasses and we cheered my daughter on likely one of the most exciting days of her life!!
Thank you so much to Emily and the staff of Lockhart’s for making this experience the absolute best!! ❤️
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![Kat]()
Kat C. Sent on 10/09/2021Amazing service, beautiful dresses
Absolutely fell in love with my dress. I was nervous about shopping for this but Lockharts made the process so simple and easy. I couldn’t have been happier with my dress. -
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![Denise]()
Denise R. Sent on 30/07/2020Upsetting Experience
From the moment I walked into Lockhart’s Weddings, I was not made to feel welcome. Instead, it was made clear that I should not have scheduled a fitting until closer to the wedding date when I was ready to purchase. Upon booking the appointment, I knew that my wedding was approximately 12 months away and my measurements would likely change during that time so it would not be wise to purchase a dress until approximately 6-9 months prior to the date. My intention was to enjoy an evening of trying on dress styles to see what I liked and include my future mother-in-law to share in our joy. Instead, our first interaction left me feeling embarrassed for wasting everyone’s time.
The owner initially asked me a number of questions, including the date of my wedding, approximate size, what styles I preferred, and my budget. However, almost 2 weeks prior I had spent considerable time completing a detailed online survey asking me all of these same questions in preparation for the appointment. It was evident that she knew none this information in advance and did not take the time to read my survey. If she had been aware of the details, perhaps she could have called me to recommend postponing my appointment.
After the shock of our initial interaction where I was told “well, we could still try on a few dresses if you like”, I decided to make the most of our evening together. I was offered 3 dresses to try on based on my preferences. The fitting room experience was very controlled and restricted, but this may have been due to new pandemic requirements. Much to my dismay, one of the dresses placed in my dressing room was at least 3 sizes too small, so far off in size that I could not even try it on. I left feeling supersized, defeated, and very disappointed.
Weddings are supposed to be exciting so why wouldn’t brides want to find their dream dress, or at least a style they like, well in advance? It is a uniquely special time and I would have expected the shop owner to share my joy or at least be understanding and supportive of this process. Five months ago, I had visited 3 other establishments where staff were attentive, complimentary, and I was so well cared for. At no time did I ever experience anything close to this.
I will never return to Lockhart’s Weddings and I would not recommend this business to anyone.Lockhart's Weddings & Special Occasions's reply:
I am sorry Denise that your experience was not what you anticipated. We will take your comments to heart and will strive to do better. I will be reaching out to you to offer you to return and give you the experience that you deserve. -
![Amelia]()
Amelia W. Sent on 23/11/201910/10 would highly recommend!
I was told everyone finds their dress in Sussex and it was true for me!
The consultant made me and my crew super comfortable and respected my budget. Not once did I feel rushed or pressured to try something on or to make a decision.
When I found "the dress" the process of buying and the contract was explained very well.
10/10 would highly recommend!Lockhart's Weddings & Special Occasions's reply:
Thank you so much Amelia for your wonderful review and taking the time to submit it to Wedding Wire. It was our sincere pleasure to help you find your dream dress. You looked absolutely STUNNING in your dress. Thank you again for being a LOCKHART'S BRIDE!!
All the best,
Sherry -
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![Aneleyse]()
Aneleyse H. Sent on 18/07/2019Fantastic customer service!
I went to Lockhart's hoping for a wedding dress, and came out with that and all of my bridesmaids dresses! They were exceptionally helpful, not at all pushy (which I love), and genuinely cared about what I wanted out of my dresses. I 100% recommend :) -
[Anonymous] Sent on 30/05/2015Lockhart's has been fantastic so far, in the prep for my appointment alone. They were extremely helpful on the phone when I called for the appointment. They also sent me a questionnaire to prepare for my appointment. Cannot wait to visit the store. I have heard nothing but good things about them. -
[Anonymous] Sent on 29/05/2015Amazing service from start to finish.
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