I paid extra for customizations to my dress and they didn't do them. When I asked about why they lied to me and said that "oh it just needs to be done in alterations". Doing it in alterations afterwards would have cost a fortune because the whole skirt would have had to be taken apart and ultimately, there wasn't enough time to do it either. I've been emailing them about my dissatisfaction and they have been ignoring me. Save your money and time and go elsewhere ladies!
Cassandra Married on 15/10/2022
5 out of 5 rating
5.0
Quality of service
5.0 out of 5 rating
5.0
Responsiveness
5.0 out of 5 rating
5.0
Professionalism
5.0 out of 5 rating
5.0
Value
5.0 out of 5 rating
5.0
Flexibility
5.0 out of 5 rating
5.0
Made me feel comfortable and beautiful
Going into my first appointment I was incredibly nervous as a plus sized bride. I thought everything would look frumpy or nothing would fit and I’d be embarrassed. I was immediately put at ease and taken to a section for of beautiful dresses that actually fit. While I picked a couple out myself it was actually one selected by the sales associate I ended up buying, so they definitely do know their stuff! I was shocked to hear the price as I felt a dress that detailed and gorgeous would cost way outside my budget. Fittings were easy and I went with Ethos for alterations and I only needed two before I had a gorgeous wedding dress.
Dominique J. Married on 23/04/2022
5 out of 5 rating
5.0
Quality of service
5.0 out of 5 rating
5.0
Responsiveness
5.0 out of 5 rating
5.0
Professionalism
5.0 out of 5 rating
5.0
Value
5.0 out of 5 rating
5.0
Flexibility
5.0 out of 5 rating
5.0
Percect wedding dress!
The first dress I tried on was perfect and Ethos did an awesome job with alterations and the quick response time. AWESOME EXPERIENCE!!!
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Stephanie M. Married on 15/08/2021
1.6 out of 5 rating
1.6
Quality of service
1.0 out of 5 rating
1.0
Responsiveness
1.0 out of 5 rating
1.0
Professionalism
3.0 out of 5 rating
3.0
Value
2.0 out of 5 rating
2.0
Flexibility
1.0 out of 5 rating
1.0
You Don’t Get What you Pay For
Customer service was not good. David’s did better alterations.
N Sam Married on 17/05/2021
1 out of 5 rating
1.0
Quality of service
1.0 out of 5 rating
1.0
Responsiveness
1.0 out of 5 rating
1.0
Professionalism
1.0 out of 5 rating
1.0
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1.0 out of 5 rating
1.0
Flexibility
1.0 out of 5 rating
1.0
Really Bad
This is the worst bridal boutique you can ever step your foot in. My wife had the worst possible experience with ethos. We were planning our wedding in between the pandemic. She ordered her already overpriced wedding gown hoping she would get good customer service at the very least. They told that they would take the dress for alterations and call within 2 weeks. They didn’t call and she had to call them atleast 4 times and leave voice mails to get them call back after weeks. She had some alterations to be done and had to wait months to get a look at the dress. They wouldn’t even respond to calls or voicemails. The second alteration made the gown look like from a halloween set. We had to get the gown to davids bridal to get it fixed which they did within a week. Avoid Ethos Bridal. Period.
Elizabeth Married on 18/09/2020
5 out of 5 rating
5.0
Quality of service
5.0 out of 5 rating
5.0
Responsiveness
5.0 out of 5 rating
5.0
Professionalism
5.0 out of 5 rating
5.0
Value
5.0 out of 5 rating
5.0
Flexibility
5.0 out of 5 rating
5.0
So generous!
We ended up going to Ethos on a whim, right when salons were opening after the lockdown; we were in the area trying on dresses and happened to call the salon right before the sales consultant was going to leave (she ended up staying late to help us find "the one") We were immediately greeted with warm, open arms, and they had me in dresses within 5 minutes of me telling them what I was envisioning. All of the women at the boutique were experts and were listening to what I had to say and pulling gowns matching the criteria - need to also mention that we needed the dress within 3 months so they were a bit limited with what we could order. We ended up finding The dress and when my mother and I went to pay, the consultant noted that there was a discrepancy in pricing - the dress had the wrong tag on it and was actually $1100 more. The owner/manager was BEYOND lovely and honored the marked price of the dress!! We were so blown away by the kindness and generosity we experienced in the salon that day and will never forget it!
Taylor Married on 12/09/2020
5 out of 5 rating
5.0
Quality of service
5.0 out of 5 rating
5.0
Responsiveness
5.0 out of 5 rating
5.0
Professionalism
5.0 out of 5 rating
5.0
Value
5.0 out of 5 rating
5.0
Flexibility
5.0 out of 5 rating
5.0
Absolutely Recommend Ethos
I had an appointment at Ethos a couple of weeks ago, and cannot say enough good things about how excellent our experience was! All of the staff were lovely to deal with, very friendly and helpful, and patient in dealing with my opinionated and enthusiastic group. They had a beautiful selection of gowns, and made it so easy for me to find the gown of my dreams as well as my veil. I cannot wait to go back later this year for my first fitting when my dress arrives. For any brides searching for their dress, I absolutely suggest making an appointment at Ethos!
Lauren Married on 04/09/2020
4.8 out of 5 rating
4.8
Quality of service
5.0 out of 5 rating
5.0
Responsiveness
5.0 out of 5 rating
5.0
Professionalism
5.0 out of 5 rating
5.0
Value
4.0 out of 5 rating
4.0
Flexibility
5.0 out of 5 rating
5.0
Beautiful Wedding Gowns and Boutique
I had a great experience working with Ethos to find/alter my wedding dress. Valerie did an incredible job with my alterations and ensured I was 100% satisfied with my dress upon pick up. Thanks for everything!
We had an excellent experience at Ethos Bridal. Their professionalism was superior to any of the other boutiques we visited. They are extremely knowledgeable about their gowns, the designers and what customizations could be made. They have in-house seamstresses so you don’t have to worry about finding your own. I bought at this boutique with 100% confidence.
Lindsey Married on 09/05/2020
5 out of 5 rating
5.0
Quality of service
5.0 out of 5 rating
5.0
Responsiveness
5.0 out of 5 rating
5.0
Professionalism
5.0 out of 5 rating
5.0
Value
5.0 out of 5 rating
5.0
Flexibility
5.0 out of 5 rating
5.0
An absolutely wonderful experience, I know now why they’ve been in business for almost 50 years
We bumped up our wedding day (by 6 months), we walked into Ethos on a Saturday morning (January 18) without an appointment, and were greeted instantly by Jamie and within minutes she introduced us to Karla. Karla (our consultant) made me feel instantly comfortable. She was very pleasant and knowledgeable about the dresses that they carry. We found a beautiful dress that I absolutely love and ended up leaving with it the same day :). Jamie was also extremely helpful throughout the fitting and explaining how all the alterations work. We can not say enough great things about Ethos.
