Reviews for Château de la Mariée Nadia
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3.6 out of 5 rating
27 reviews
3.6
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Quality of service 3.6 out of 5 rating
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Response time 3.6 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 3.6 out of 5 rating
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Flexibility 3.7 out of 5 rating
66%
Recommended by couples
+2
User photos
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Alexandra C. Sent on 03/03/20243 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Response time 3.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Satisfaite jusqu'à maintenant !
Je suis allé une première fois pour essayer une robe que j’ai adorée, et une deuxième fois pour la commander. Le magasin est beau, offre beaucoup de choix et ne met pas de pression pour acheter. J’aurais cependant souhaité avoir plus d’informations sur les étapes à venir. En espérant que la suite du processus sera positive et que mon expérience finale devienne un 5 étoiles! -
Quality of service
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Is_Always H. Sent on 20/02/20242.2 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Response time 1.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
I did not have fun at or before my appointment
Unfortunately, I don't recommend this place. I was very disappointed with my experience. Firstly, it is forbidden to take photos, which is very restrictive. I wish I could have taken some to keep memories of this day. Then, although the young lady who "helped" me was nice, she tried to talk me out of choosing the style of dress I wanted before I even tried one on. Ironically, I ended up purchasing a dress like this at another store. Also, the dresses are very expensive compared to other stores offering the same quality, and the atmosphere is strange, I never really felt comfortable. I highly recommend going to a shop near this place where the service is much better and I had a much nicer time. -
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Vicky Sent on 09/04/20231 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Worst bridal shop in mtl
Très désappointée de cette place. Service vraiment d'horreur, prix super élevés pour des robes échantillons.... Une photo vaut mille mots. -
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Fanny Sent on 23/03/20231.4 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
Horrible customer service
Horrible after sale service. I’m from Winnipeg and my parents lives in Blainville. When they received my dress I told them that my mom would pick up the dress. They told me no worries to send them an email with the name of the person coming and the date with the purchase number. I do the email, and my mom goes to the store, they don’t want her to leave with the dress saying they never received the email. Turns out their email on their website is not valid. What kind of business has email address that is not working in their website?!? They request photocopy of my mom’s driving license, which is illegal btw. My mom is in the store with me on the phone with a copy of the email I sent and it still not enough? The owner said to the girl working that day, that my mom can book an appointment and I need yo send the email again for my mom to get the dress or I can pay purolator to get it shipped to me. We booked an appointment sent the email again and finally got my dress. -
Quality of service
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Claude M. Sent on 31/08/20231.2 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 2.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Post sale service is a nightmare!
I entered this bridal store with high expectations and found the initial service to be passable, but everything that followed was deeply disappointing.When I received the dress it was the wrong size and color ! Attempts to resolve this over the phone were met with yelling and vulgar language from Nadia, the manager. She denied being wrong saying I have lost weight or forgotten what I ordered, which is nonsense. The issue eventually was fixed and I wasn’t charged a lot of money for the alterations and the dress fit me fine, I was happy with it, however the stress I had to deal with and the bad treatment was so not worth it. Adding to the ordeal, the staff displayed rudeness and impatience that made me feel distinctly uncomfortable. Also, after making the purchase, I noticed a stark drop in service quality and attitude. Fun fact, I was at a party a few weeks before my wedding and I discovered that a family member had a similar horrible experience with this store 15 years ago, indicating a persistent lack of quality customer service ! I strongly advise against entrusting your special day to this store if you value respect, accuracy, and transparent service. I'm giving them three stars only because the dresses themselves are good quality, however, there are other shops out there with equally stunning or even better dresses where you'll actually be treated with respect.
P.S. A pro tip for those undaunted enough to still step foot in this place: Tell them your wedding day is much earlier than it actually is. I received my dress just three days before my big day (even though I called many times and requested to have it a month in advance) , and they seemed to think that's standard practice—some brides apparently get theirs a day before the wedding ! Because who doesn't love a last-minute scramble while drowning in wedding prep? -
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Katherine Sent on 09/04/20231 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Awful - would not recommend
Left a bad review on google after their awful treatment… they didn’t introduce themselves, didn’t let us browse the dresses, and instead of trying to make it up, they answer the google review with lies about 1. False budget 2. Saying they cancelled the an appointment because of the budget (again, saying we had a budget of 300$ was false, and actually budget was never disclosed over the phone, so appointment was never cancelled) 3. Falsely said we tried on dresses with bad odor (we didn’t even stay 5 minutes, therefore never tried on dresses)
Overall huge lack of professionalism from the staff and the owner, have to spread lies about real reviews to make themselves seem better, would not recommend this place to any future bride as they will not respect you or what you are looking for -
Quality of service
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Sophie T. Sent on 09/04/20231 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Horrible place and people
The owner is extremely rude and disrespectful and so is her staff. They have no manners what so ever and take no accountability for the disrespect. All they do is deny it and lie saying they are kind. The arrogance and the bad quality and arm pit stains of the dresses and makes this a 0 stars for me. I recommend going to another boutique on this street there are alot of options to choose from. Avoid this one at all costs. -
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Julia Sent on 13/02/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lia was amazing!
I said “yes” to my dress today, with the wonderful help of Lia! She was the sweetest, and made my entourage & I feel at home! She was super patient, and lovely! 100/10! Thanks again Lia! -
Quality of service
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Celia M. Sent on 25/03/20233.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Response time 3.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Wedding Dress
My wedding dress was beautiful and was very happy with it. The only thing was the alterations were only done the week of the wedding, and finished the day before.
I was really stressed with this as it was last minute.
Otherwise my experience was very nice -
Quality of service
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Bm Al Sent on 06/08/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent service
Des que j'ai eu un problème Nadia a pris en charge et ne m'a pas laissé quitter sans que tout soit réglé et que je sois satisfait. Merci beaucoup. -
Quality of service
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