At Chateau Nadia, there is a wide selection of beautiful gowns and overall I loved my wedding dress. However, I am concerned about the level of professionalism at this store and therefore my honest opinion is that I would recommend looking elsewhere.

I picked out my dress in February 2024. The size 8 model dress was quite worn and stretched, but still fit slightly small, so the employees at Chateau Nadia recommended to order a size 10. I was never measured in store (family members who were there with me also confirmed this). This was fine with me and made sense at the time - it may have been an oversight which I understand because it was really busy in the store that day.

I picked up my dress August 2024. I will credit that they were on time for shipping/pick up estimates! However, when trying my dress at this time, it was too small. I wasn’t overly worried because I understood alterations would help. However, one of the employees brought out a piece of paper with random measurements written down that she claimed were my measurements (physically impossible - I have never been the sizes they had written) and claimed that I had gained weight so it was not their fault it didn’t fit. I felt this was such an inappropriate response for a bride, especially in front of others in the store. They proceeded to tell me that they could do all necessary alterations in one day (I was leaving the province the following morning). I was extremely worried about this timeline given the alterations required, so I decided to take my dress and have alterations done elsewhere.

I left the store crying and upset because of unnecessary comments about weight and lying about my measurements. I ended up getting alterations elsewhere, which took 1 month to complete and multiple visits. I would recommend if you do purchase your dress here, be wary of their comments on timelines for alterations.

Overall things worked out in the end and I loved my dress! But I wish I had looked elsewhere to purchase it.

Je suis allé une première fois pour essayer une robe que j’ai adorée, et une deuxième fois pour la commander. Le magasin est beau, offre beaucoup de choix et ne met pas de pression pour acheter. J’aurais cependant souhaité avoir plus d’informations sur les étapes à venir. En espérant que la suite du processus sera positive et que mon expérience finale devienne un 5 étoiles!

Unfortunately, I don't recommend this place. I was very disappointed with my experience. Firstly, it is forbidden to take photos, which is very restrictive. I wish I could have taken some to keep memories of this day. Then, although the young lady who "helped" me was nice, she tried to talk me out of choosing the style of dress I wanted before I even tried one on. Ironically, I ended up purchasing a dress like this at another store. Also, the dresses are very expensive compared to other stores offering the same quality, and the atmosphere is strange, I never really felt comfortable. I highly recommend going to a shop near this place where the service is much better and I had a much nicer time.

The staff is amazing and the service is excellent!!!

Très désappointée de cette place. Service vraiment d'horreur, prix super élevés pour des robes échantillons.... Une photo vaut mille mots.

Horrible after sale service. I’m from Winnipeg and my parents lives in Blainville. When they received my dress I told them that my mom would pick up the dress. They told me no worries to send them an email with the name of the person coming and the date with the purchase number. I do the email, and my mom goes to the store, they don’t want her to leave with the dress saying they never received the email. Turns out their email on their website is not valid. What kind of business has email address that is not working in their website?!? They request photocopy of my mom’s driving license, which is illegal btw. My mom is in the store with me on the phone with a copy of the email I sent and it still not enough? The owner said to the girl working that day, that my mom can book an appointment and I need yo send the email again for my mom to get the dress or I can pay purolator to get it shipped to me. We booked an appointment sent the email again and finally got my dress.

I entered this bridal store with high expectations and found the initial service to be passable, but everything that followed was deeply disappointing.When I received the dress it was the wrong size and color ! Attempts to resolve this over the phone were met with yelling and vulgar language from Nadia, the manager. She denied being wrong saying I have lost weight or forgotten what I ordered, which is nonsense. The issue eventually was fixed and I wasn’t charged a lot of money for the alterations and the dress fit me fine, I was happy with it, however the stress I had to deal with and the bad treatment was so not worth it. Adding to the ordeal, the staff displayed rudeness and impatience that made me feel distinctly uncomfortable. Also, after making the purchase, I noticed a stark drop in service quality and attitude. Fun fact, I was at a party a few weeks before my wedding and I discovered that a family member had a similar horrible experience with this store 15 years ago, indicating a persistent lack of quality customer service ! I strongly advise against entrusting your special day to this store if you value respect, accuracy, and transparent service. I'm giving them three stars only because the dresses themselves are good quality, however, there are other shops out there with equally stunning or even better dresses where you'll actually be treated with respect.

P.S. A pro tip for those undaunted enough to still step foot in this place: Tell them your wedding day is much earlier than it actually is. I received my dress just three days before my big day (even though I called many times and requested to have it a month in advance) , and they seemed to think that's standard practice—some brides apparently get theirs a day before the wedding ! Because who doesn't love a last-minute scramble while drowning in wedding prep?

Left a bad review on google after their awful treatment… they didn’t introduce themselves, didn’t let us browse the dresses, and instead of trying to make it up, they answer the google review with lies about 1. False budget 2. Saying they cancelled the an appointment because of the budget (again, saying we had a budget of 300$ was false, and actually budget was never disclosed over the phone, so appointment was never cancelled) 3. Falsely said we tried on dresses with bad odor (we didn’t even stay 5 minutes, therefore never tried on dresses)
Overall huge lack of professionalism from the staff and the owner, have to spread lies about real reviews to make themselves seem better, would not recommend this place to any future bride as they will not respect you or what you are looking for

The owner is extremely rude and disrespectful and so is her staff. They have no manners what so ever and take no accountability for the disrespect. All they do is deny it and lie saying they are kind. The arrogance and the bad quality and arm pit stains of the dresses and makes this a 0 stars for me. I recommend going to another boutique on this street there are alot of options to choose from. Avoid this one at all costs.

I said “yes” to my dress today, with the wonderful help of Lia! She was the sweetest, and made my entourage & I feel at home! She was super patient, and lovely! 100/10! Thanks again Lia!