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Weddings

Carousel Bridal

Rothesay, New Brunswick View map

About

Located in Rothesay, New Brunswick, Carousel Bridal is a bridal shop that specializes in high quality wedding dresses with collections from top designers from the bridal industry. Situated along the scenic Kennebecasis River, this boutique has been helping brides find the perfect dress for more than 25 years. They hand pick their wedding dresses from designer collections to include gowns in every style imaginable.

Designs offered

This business offers designs from:

  • Maggie Sottero
  • Sottero and Midgley
  • Rebecca Ingram
  • Venus Bridal

Accessories offered

Carousel Bridal also offers the following accessories:

  • Veils
  • Head pieces
  • Jewellery
Rated
4.0
out of 5.0
  • Quality of service
    Rating 4 out of 5
  • Response time
    Rating 4 out of 5
  • Professionalism
    Rating 4 out of 5
  • Value
    Rating 4 out of 5
  • Flexibility
    Rating 4 out of 5
  • Amelia
    Amelia W. Married on 02/10/2020
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Helpful Staff

    I didn't end up finding my dress here but the staff were friendly and helpful!
  • Emily
    Emily M. Married on 22/08/2020
    Rating 1 out of 5
    • Quality of service
      Rating 1.0 out of 5
    • Responsiveness
      Rating 1.0 out of 5
    • Professionalism
      Rating 1.0 out of 5
    • Value
      Rating 1.0 out of 5
    • Flexibility
      Rating 1.0 out of 5

    Very poor customer service

    My experience started out really well with Carousel. However, when I went to pick up my veil I noticed while it was in the package that it didn't quite look the same as the one I had ordered. The lady working assured me that it was "the same veil just a different version". When I brought it home and took it out of the package it was a completely different veil than what I had tried on and what they told me they would be ordering (I even showed them the pictures of the veil I had tried on prior to taking this veil home). In order to get a refund I really had to stand my ground. My experience only got worse when I reached out to them about the travel voucher I received from them when I bought my wedding dress. I had emailed the email provided on the back of the voucher and received a response from Zooba Travel. After looking up Zooba Travel and finding no information or reviews about them I wanted to make sure the voucher was not a scam. I reached out to several travel agents whom none of which recognized the voucher. Feeling concerned I called Carousel to ask where they received these vouchers from; I called them 3 times with no answer, left a message, and they failed to get back to me so the following week I called them back again. Finally, when talking to one of the workers and voicing my concerns the lady was very rude and defensive. If you want good customer service and to work with people who are attentive to detail, I would definitely recommend going elsewhere to buy your prom and/or wedding dress.

    Carousel Bridal's reply:

    I remember the day Emily was in very well. We opened our store especially for her and her family and friends during a snow storm. It was a wonderful day. Emily tried on numerous gowns and veils and she fell in love with both a bridal gown and a veil. Took several pictures of different veils and this is where the mistake happened, confusion with the pictures. Emily thought we ordered one that was in her pictures, however a different veil was chosen, in which we returned her money. No questions asked. Emily's special order gown came in and Emily wanted us to let her switch that for another also. We booked 2 or 3 other appointments for her to come and try many others. We went above and beyond accommodating Emily because we wanted her 100% happy. After all her appointments, she seemed more than happy. As for the travel voucher, she called our store to enquire about it, voicing that several travel agencies she spoke to said it was a scam. I reassured her that is was not and that I used a trip voucher myself, with which I was more than happy with.
    So sorry Emily feels this way, it really was a wonderful experience waiting on her.
  • Elizabeth
    Elizabeth S. Married on 08/08/2020
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Exactly what I expected!

    The ladies are wonderful! They helped me get the dress I wanted and it is absolutely perfect! It fits perfectly with no alterations needed!
  • Cortney
    Cortney S. Married on 24/08/2019
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    The ladies at Carousel are amazing!

    Their team worked with me to find my perfect dress & bought all my accessories there too!

Awards

  • 4

Map

47 Clark Rd E2E 2K9 Rothesay (New Brunswick)

Location of(Carousel Bridal)

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