Reviews for All Occasions Decor
Reviews
4.5 out of 5 rating
4.5 out of 5 rating
71 reviews
90% recommend it
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![Mandy]()
Mandy Sent on 14/07/2024beautiful decor but no accountability
AOD enticed me with their transparent pricing and selection on their website. When I met up with Eliza she was very flexible and seem responsive. We did have one incident where it seemed like Eliza had forgotten about our meeting and we were waiting by the waiting area for over 30min until someone informed her that there were people waiting for her. Also, I had to ask Eliza 3-4 times on separate occasions before I got a day of contact phone number.
We had bought a wooden hexagon arch off of Wayfair that had pretty good reviews and requested to use it for our wedding. Eliza agreed to this as well as other decor items. I had given the dimensions of the arch and specifies of the arch In advanced. I also dropped off the arch 5 days prior to my wedding. She had never mentioned that the arch was inadequate and would not support the flowers. I did notify her that it would probably need sandbags as it is a bit wobbly. I would expect that this be tested beforehand.
On the day of the wedding, her day of contact Vivian arrived at 1pm as schedule but her crew with the all the decor including chairs, arch and faux flowers did not arrive until 2:30pm. The seating time for my ceremony was 3:30 and the ceremony was suppose to start at 4pm. My coordinator friends were scrambling as they did not have chairs to set up and were wondering if any of the decor would come in time. There was no communication as to why they were late except they were stuck in traffic. When they arrived, my guests were helping up with the chair set up and also the arch. The arch was broken and was not supporting the faux flowers and continued to crack and break. They struggled for a long time and my ceremony was delayed by 30min. Eventually it was stabilized with visible zip ties but the arch was also lopsided. My friend spoke with Vivian (day of contact) and noted that this was unacceptable and Vivian apologized and said she would speak with her boss.
When I wrote a complaint letter, Eliza did not take any responsibility at all, instead she said they did their best and went above and beyond due to the poorly made arch that I provided for them. I am not a professional decorator so I do not know what sort of arch would be necessary in these circumstances. I understand the arch was not the most sturdy; however, it was agreed in our contract to use our arch and at no point was it pointed out to us that our arch was too weak and would not support the flowers. I would've appreciated it if the arch was set up and tested with the flowers; and if it did not support the flowers I would've preferred to be notified. I would have been willing to pay more a use the company's arch to avoid the catastrophe that ensued.
I was also told that the arch was half build with screws in place to save time. This may have also cause the initial breakage to the arch. Eliza said when the decor crew arrived at 1pm they noticed the arch was broken so went into "problem solving mode" and did not drop off any decor items and went to Home Depot to find things to fix the arch. This took about an hour and half as they did not arrive until 2:30pm even maybe closer to 3pm. There is a home hardware store 7 blocks from the venue (3 min drive).
I appreciated that everything somewhat turned out; however, I hired their team so that my friends and family would not have to help with set up. I paid for 3 hours of set up and mostly just got maybe one hour and a lot of stress. Their flowers and decor were beautiful; however, I appreciate businesses that take accountability or responsibility when things go wrong. I did not see that here. There is always a better way to do things and we grow by taking responsibility and learning from it. I would say it would be a risk if you choose to work with them. -
![Neha]()
Neha A. Sent on 10/01/2024Not reliable.
From beginning to end, my experience with this vendor wasn’t great. When I came to pay deposit at the beginning stages, there was a miscommunication. I had drove an hour there and back and was stuck outside their building for about 45 minutes where no one who I was originally in contact with was picking up their phone. This should have been a red flag to start with but I gave them the benefit of the doubt and proceeded. Meeting with them in general was difficult and we often had to reschedule. People within the company weren’t sharing my thoughts and ideas with eachother so each meeting I was having to repeat my inspo and share pictures with people individually.
In the end we had to go back and forth a lot because of our budget. If this caused any confusion it should have been cleared up well before the wedding day. My mom noticed mistakes in their invoices multiple times. On my wedding day they left without checking with main wedding party to see if there was anything else they could do. The final decor was not up to mark with my expectations at all. Even after the wedding was over they were the ONLY vendor in my list that didn’t reach out to congratulate me, or comment on the wedding process, or follow up on anything at all. My mom originally put a bad review on here and they reached out and said they would refund is $500 if we took our review down. Which is a pretty measly number compared to the amount we paid for decor for multiple events.
I do not recommend. -
![Allison]()
Allison C. Sent on 06/10/2023Cannot be more happy we went with All Occasions Decor for our wedding!
All Occasions Decor was an amazing company to work with for the florals and decors for our wedding in August 2023. Working and collaborating with Imane and Eliza was amazing. Both Imane and Eliza were knowledgeable and always provided insightful comments while also considering everything that we envisioned for our big day. They made sure that we would be able to get everything we wanted to see for our big day and provided options to help us remain on budget. The consultation stage both in person and via email was great - Both Imane and Eliza responded quickly to any questions or requests we had.
On the wedding day, everything was set up as communicated and executed beautifully and on time. Eliza and her team ensured that they worked within the schedule that we and our venue provided.
Also, All Occasions Decor does both fresh and silk florals. To remain within budget, we did a mix of the two for our wedding. For any bride/groom worrying about the quality of their silk florals like we were, we can confirm that their silk florals are beautiful and high quality!
Thank you All Occasion, Imane and Eliza for helping us execute our vision perfectly for our big day.
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