Truffles Catering was the caterer for our wedding, and we were disappointed not only by how certain situations were handled on the day, but also by management's response when we raised our concerns.
A significant amount of food went uneaten because some guests were unable to attend. The food was taken away without the staff asking us what we wanted done with it.
Management later explained that Truffles deliberately overproduces food and that takeaway containers are not brought the venue, unless specifically asked beforehand.
Regardless of their production practices, we knew what food we had ordered and what had gone uneaten (as confirmed by several photos our guests took at night). We should have been given the opportunity to decide what to do with it before it was removed. If Truffles follows a different process from other caterers regarding leftover food and containers, it is their responsibility to communicate that policy to clients in advance, especially if the contract does not prohibit taking home leftover food. Clients should not be expected to anticipate operational limitations that have not been communicated to them.

We fully understand and respect BC's liquor laws, and our guests were expected to abide by them. However, several guests, including family members, were repeatedly questioned whether their kids were consuming alcohol. No minor consumed alcohol and the bartender acknowledged that no minor had requested or was served alcohol. So the staff repeatedly harassing the minors and following them throughout the nigh was unwarranted.
After years of providing catering services, I would expect a professional team to know how to manage alcohol service around children consuming non-alcoholic beverages. Appropriate procedures should already be in place to distinguish alcoholic from non-alcoholic drinks and to prevent confusion, such as using different glassware.
Our disappointment was compounded by the difficulty of reaching management and the lack of a constructive response when we finally received one. There was no apology or acknowledgment of the distress these incidents caused us and our guests.
There are several caterers in Victoria capable of delivering excellent food. What distinguishes a truly good catering company, however, is not just the quality of its food, but also the professionalism, communication, and service. These are equally important components of the overall experience, particularly on an occasion as significant as a wedding. Unfortunately, while the food itself was good, Truffles fell significantly short in these other areas.
At the price point couples pay, these standards of service and professionalism should be expected. For these reasons, I would recommend considering other caterers, unless you are required to use Truffles. In that case, I would strongly encourage couples to clarify all policies in advance, particularly regarding leftover food, and ensure they fully understand their rights before the wedding day.

I would not recommend this catering company.
They tend to nickel and dime the event.
They whisked the food away too quickly before anyone could go back.
And their timelines were not what was agreed upon . Their $5.00 per person artisan bread was simply average dinner buns from obviously a grocery store.
And the desert bar was less than average.
We were also charged for 10 extra desert plates for the wedding cake.
Very disappointing

We wanted to feed a lot of people and truffles did just that! We received so many compliments on the quality of the food served at our wedding and in each thing served including canapés, buffet, dessert and late night snack. They accommodated allergies ahead of time and our personalized drink order turned out perfect.

We had our wedding August 26th 2023 and chose truffles for our catering. We had multiple people with serious gluten allergy (one who develops hives with wheat contact). The staff were great to work with on a menu making alterations to ensure our full menu was gluten free and we were assure the week before our wedding that our guests with allergies were safe to et from the buffet. The presentation of the food day of was absolutely beautiful and tasted even better, our guests are still massaging us saying that it had to be the best dinner they have had! Our guests were all able to eat the entire menu and not one person was sick from cross contamination which is huge for us. The staff day of were very respectful, helpful and so kind to our guests. All in all such an amazing experience and we would do it all again!

The food was good and the staff professional.

Everyone loved the food at our wedding.

After our May 16th wedding was postponed we decided to throw a small backyard wedding ceremony so we could still be married. With only a couple weeks' notice, Truffles worked with us to put together a delicious menu. Because of COVID-19 they prepackaged the desserts and appetizers into individually boxed portions, and rather than cooking and serving the food they dropped things off for us to BBQ - which was super fun. We had delicious salmon, salads, appetizers and even a wedding cake. It was truly the perfect meal for the day.

Truffles customer service was far beyond anything I expected. Their representatives were attentive and were invested in making my wedding perfect. Their menu included something for everyone, the food was delicious and their drinks were wonderful.

All of the guests adored the food provided by Truffles. Regardless of sides, mains, or desserts all guests went for seconds or thirds after trying their first bite of food.

The Parkside works exclusively with Truffles so we actually didn’t get to choose our caterer, but I’m so glad we didn’t because it was one more thing off our list and Truffles ended up being the perfect choice. The food, desserts, wine, and staff were all absolutely amazing. They worked with our schedules leading up to the wedding and when we had some completely unrelated decor issues at our reception, the staff totally pulled through and helped us set up tables and table cloths, even though this wasn’t part of their job and had nothing to do with catering. My husband was actually told by one of the Truffles staff members that if any issues came up with any aspect of the wedding, she would be the point of contact with the other vendors to get it resolved because she didn’t want us to have to worry about anything on our wedding day. They were so easy to communicate with, efficient in getting back to us when we had questions leading up the wedding, and very accommodating of our guests’ dietary restrictions. Everyone was raving about how incredible the food was and I truly cannot speak highly enough about the Truffles staff, their kindness and professionalism, and how far above and beyond they went for us!