Located in Keswick, Ontario, Ace of Hearts Catering is a company that specializes in creating ideal menus for weddings and other special events. Since 2005, this catering company has been offering customized menus with creative dish options that will excite the taste buds of everyone at your upcoming reception. Enjoy freshly made cuisine with Ace of Hearts!
The catering team will personally deliver, set up and clean up after your event. The services they offer include buffet, cake cutting, cocktail reception, dessert, hors d'oeuvres, outside cake, plated, server(s), stations and tastings.
Ace of Hearts Catering offers a large selection of dishes which include lactose free, no pork, nut free, organic, vegan, vegetarian and gluten free options. They offers delicious sliders, skewers, wings and other appetizers as well as multiple entrées like Guiness-Jack BBQ Pork Back Ribs and an amazing dessert selection.
Ace of Hearts Catering also offers other services for any of the following:
9 Reviews for Ace of Hearts Catering
Jane D. · Married on 06/07/2019
Scam. should be arrested
Total scam!! She was a no show to the reception. After checking her Facebook page we found she was having too much fun at her cottage to be bothered showing up or answering her phone. Ended up having to order pizza to feed our guests. One week later and she still won’t answer her phone or reply to emails or Facebook messages. We are out our $868.00 plus another $300.00 in pizza expense. Upon further investigation, we have found she does this consistently. She has scammed 3 of us in the last 2 weeks. I guess that’s how she pays for the cottage, boat, canoes, etc. This woman should not have a job in any service oriented business.Sent on 13/07/2019
Rick D. · Married on 06/07/2019
Scammer.will ruin your day.we ended up ordering pizza.
838 deposit and no show.not even a call and wont give money back.professional scammer.horrible person was at her cottageSent on 12/07/2019
Lindsay · Married on 21/07/2018
No-show hors d'oeuvres
Renee was a no-show at our wedding.Sent on 07/08/2018
I had initially considered providing my own hors d'oeuvres for the cocktail hour at our wedding, but decided to save myself the trouble and sought out a professional catering company. My correspondence with Renee began on July 11th via phone when she asked me to email with some menu ideas and she would provide a quote. On July 12th, after exchanging multiple emails, we agreed on a menu and she said “we will be there for 3pm at [the venue] deliver and set up then on July 21st “. She said the balance could be paid anytime before delivery, so I sent it to her that day.
On July 21st, our wedding day, I arrived at the reception venue to learn that the caterer we hired to provide hors d'oeuvres did not show up. There was a 3 hour gap between the ceremony and dinner, and I had intended on feeding my guests during this time. Despite this intention, the food that I had ordered and paid for never arrived, so my guests were unfed and drinking on empty stomachs on a scorching hot summer day for 3 hours while our wedding party was having wedding photos done.
When my matron of honour learned about this problem, she called Renee and Renee claimed to have never heard of me. I did, however, receive an email from Renee about an hour later with a refund and an apology about “missing my order” with the reason being that she did not create an invoice for my order, it’s a really busy season, and she is “looking at getting an assistant so this kind of stuff doesn’t happen again”.
I understand that this kind of mistake can happen. I understand that Ace of Hearts catering is having a busy season and perhaps missing 1 order amongst 100 doesn’t seem very substantial, but while Ace of Hearts is fulfilling those 99 orders, I only get to have 1 wedding. A brief apologetic email and refund don’t make up for our hungry guests, the stressed out wedding party, or the lingering guilt I felt days after the wedding.
Tania H. · Married on 31/03/2020
Even though ace of hearts catering took a nail drive it doesn't mean renee ( the owner) has tried to fix things. She has paid back all of her deposits back and has re lifted herself back up. Every business takes a nose dive sometimes and unfortunately can't do what is necessary to maintain a good position.Sent on 31/03/2020
Now. Saying that..again..she has returned all the deposits back that were lost and when ace of hearts was on top it was happenin'. Weddings. Gatherings. Bithday party's. All up to 500 people.
Dressed to success. Her staff were lovely and the people loved her fine desplay of different colours for different events.
The tables were set to adress the queen..except without the China.
Anyway. I just wanted to say. Because of a few bad mistakes and a few bad remarks, it doesn't make this company a bad team to work with.
Michelle P. · Married on 17/08/2019
Horrible experience, WARNING
I also wrote to Wedding wire,Sent on 28/05/2019
I had a terrible experience with Ace of Hearts caterer advertised via wedding wire. I will have to post something on website. ong story but ended up firing ‘Ace of hearts catering’,
It took me awhile, from March 17th, 2019 to just recently, to get my $400.00 deposit back, deposited in November 2018.
I had to do a lot of work to complete the dispute forms with MC. Fired March 17th. For an August 2019 wedding. I eventually got my deposit back via a submitted dispute through Mastercard. MC.
Many reasons/?excuses were given for rebooking the tasting appointments by the caterer re were made, and then finally, the last straw - was a NO SHOW on a tasting date 17 March 2019 with no call, text or e-mail notification.
Prior tasting appointments for Ace of Hearts, Renne Horrock had many excuses for rebooking:
• Strep tooth & infected tooth
• Car didn’t work in the shop
• Family member ill in ER ,
• Etc. etc.
• Then a no show for March 17th.
Ridiculous and very unprofessional.
Just glad I had time to round up another great caterer from Lindsay Ontario.
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