Ruined Our Wedding
We held our wedding at the Timberwolf location this past weekend. Literally the absolute worst place we could have had it. Right from the start. To begin with we dealt with 3 different coordinators, packages and pricing changing constantly. The day before the wedding we went there to do our rehearsal and do some set up. The tables and chairs were all set up, but we had to change half the table clothes because they were dirty. The floor had not been swept or cleaned from the previous event as there was still green and red confetti scattered all over. The bathrooms were disgusting. The smell in there was awful as the garbage had not been emptied from the previous event. The moldy food in the garbage had attracted thousands of fruit flies. The best man had to run to the store to buy febreeze air fresheners just so we could stand the smell in there. The next morning the brides uncle had to go in to the golf course and rake and whipper snip the grass because they didn't have employees to do it. The flowers we were promised to have up and down the aisles were nowhere to be found. We were told the next day that "Cosco didn't have any flowers left on Saturday morning." So instead of going to an actual flower shop they got two hanging baskets from the owners house (Same Yawney) with half dead flowers and put those up at the front.
When the entire bridal party showed up to the venue we were promised golf carts for everyone, a cooler full of drinks, and a guide so we could go out on the course and get pictures done. After waiting almost an hour the bride, maid of honor and I finally got a couple golf carts to go out with the photographers. After stopping at one spot our guide took off with our big golf cart and left us with 2, 2 seaters and 5 people. We had no guide, no idea where we were going, and not enough seats. The maid of honor had to sit on the photographers lap while driving around the course trying to find our way back. The rest of the bridal party did not get any carts, therefore did not get any pictures done.
After all of this, minutes before saying "I do" we notice they never set up enough chairs. 80 chairs were set up for 140 people. So in a panic, I, the groom and multiple bridesmaid and family members had to grab extra chairs, wiping them down and setting them up with next to no help from staff. The chairs that were set up were not cleaned at all. Multiple people have had to get their suits/dresses dry cleaned because of the dirt, dust and residue that was on the chairs, which is unacceptable.
When it came to dinner, the appetizers were very limited, the food came out very slow and portions were very small. The quality of the dinner food was average. The desert that came out was awful. Angel food cake that was absolutely rock hard, and the people who requested the gluten free, or vegan deserts never received them. As for the servers. I believe that hoodies and spandex is not proper attire for serving a wedding. Our servers often left empty handed after bringing out food. When the head tables desert arrived, our appetizer and salad dishes were still on the table, and we even piled them up to make it easier for them. Not once throughout the night did any of the servers remove drink glasses or bottles from the tables. In fact many guests and members of the bridal party had to go around and clean off some tables to prevent any broken bottles and glasses.
After all of this we met with the event coordinator Michelle TenHave. She did not issue an apology, all she wanted to say was that it all falls on her, but it's not her fault. She constantly reiterated that it wasn't her fault, that we should have called her on multiple occasions to fix these problems, but most of the problems, if not all of these problems were caused by a lack of preparation. Michelle TenHave was rude towards us, unsympathetic and absolutely ignorant. How she is an event coordinator is beyond me. I would never recommend Timberwolf golf course for anything ever again. I also know that the 140 guests, the photographers, and the DJs will also never recommend Timberwolf again. Our DJ's and photographers said they have never seen a place so unprepared for an event in their life.
The owner (Sam Yawney) has been contacted multiple times and has not once returned our calls. This is utterly disgusting service.
The wedding was a year and a half in the making, and it was totally upended because of the negligence and absolute ignorance of the staff at Timberwolf. It is incredibly upsetting that I tried to give my wife her dream wedding and because of all of this, it never came true. We missed our honeymoon because we were both so stressed and upset about the entire event that we couldn't bring ourselves to go. So for that, thank you Sam Yawney, Michelle TenHave, and the staff of Timberwolf.