Dalewood Golf Club

7 reviews | Port Hope (Ontario)
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Reviews for Dalewood Golf Club

4.6 out of 5.0
  • Quality of service 4.4
  • Professionalism 4.6
  • Flexibility 4.6
  • Value 4.7
  • Response time 4.6

Awards

7

5 User photos

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  • Crystal

    Crystal G. · Married on 29/05/2021

    2.0
    • Quality of service:
      1.0
    • Responsiveness:
      2.0
    • Value:
      3.0
    • Flexibility:
      2.0
    • Professionalism:
      2.0

    Not What I Expected

    When I planned ny wedding at a golf club I did so thinking most things would be taken care of. I thought them already having table, chairs and cutlery plus catering bonus. The issue in the end was I was promised many things that did not happen. In the pictures it shows a lovely roof decoration. When I first went to view club it was not up and asked if it was still available. I was told it is normally an extra cost but since they had so many events it would already be up and would be up no charge. The first covid excuse I heard was 2 weeks before the wedding I messaged and got told it was not up and if I wanted it would cost 500$. Now if I was told earlier maybe I could come up with extra funds but that did not happen first loss. Then from the beginning I had been told I could have purple table cloths since that was my wedding color. Yet again covid excuse 2 I was now told 4 days before wedding again because I asked and was told that to was not possible. So yet again not told in time to purchase my own. Then when asked about food and wine I gave all my responses. I explained that there was to be no onions since there was an allergy and alot of dislikes. Heard no issue. Day before when I went to decorate I was then told they could not do all no onions but only certain plates. I didnt understand then was told they also made my cocktail snacks with onions too. Yet again confused. Then I explained I did not know how much wine was going to be drank and only open as needed. All bottles but obe were opened and then was told that they could not be taken since they were opened..yet again money and now wine wasted. Then my son did not recieve his meal and when I spoke to her she told me I must have been wrong because all meals were served they were not. Then I had a 3 tier cheesecake as my wedding cake. They had the option to cut it for us so we allowed this. I did explain beforehand though that I did want to bring the rest of the cake home. Very little pieces were served and we were given the top back. That was all. When asked about missing cake I was told I was wrong. If you seen the slices at least the top and one other tier should have been remaining but was not. I ended up sill having an incredible wedding but they made the event very difficult just before the day and then refused to follow my wishes. It was a small wedding and was a very expensive meal but to have one waitress serving 170$ in gratuity is a bit much! I was also charged with 21 coffee maybe 10 were served then at 8 pm when a guest asked for a glass he was told there was none. I had the hall booked til 12 and by 745 we felt like we were being kicked out and even guests water glasses they were currently drinking out of were taken. We ended up leavibg at 830! No money given back by the way and I did voice the complaints before writing this review. Maybe if I would have been compensated for the issues I would not have been so honest. Also when I recieved my response I felt like she did not understand the issues and honestly did not care. One of my guests at one point heard her say we were needy. Tip to all you getting married dont think things are to good to be true because they are. Also know pictures on there website and deceiving and even the chairs are different and not fancy!

    Sent on 27/07/2021
  • Paige

    Paige H. · Married on 17/04/2021

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing vendor

    Unfortunately because we had to move our wedding day and cancel our reception we could not use dalewood golf course. But I would recommend them to anyone. It was affordable and beautiful inside the hall and outside on the course. Jen was amazing she was so fast to respond back to me and tried to make every little detail work.

    Sent on 06/05/2021
  • A

    Alexander R. · Married on 11/10/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Beautiful facility made even better by a great staff team

    We had our wedding reception at Dalewood and we couldn’t have been more impressed with their space! Jen (their Chef/ coordinator/ wedding superstar) went above and beyond in order to make our day perfect (and tasty!). Time and time again she was a step ahead of any issues that cropped up with vendors and handled our changing guest list without batting an eye. Great people, beautiful facility, and really awesome food.

    Sent on 20/10/2020
  • Renae

    Renae M. · Married on 02/10/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Patient and budget friendly

    Being a covid bride, we moved our wedding four times. Jenn was patient and understanding. She worked within my budget and did her best to make my day the absolute best day, even with all the restrictions. At the end of the day , my guests ate well, drank well and I am still getting texts three weeks later on shag a great day it was.

    Sent on 28/07/2021
  • N

    Nathaniel M. · Married on 14/02/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Very helpful and clean

    The staff at dalewood were very helpful and respectful. They helped us plan a budget wedding and were excited for us even when we changed plans last minute. We loved the location and would totally recommend

    Sent on 21/02/2020
  • Paulette

    Paulette R. · Married on 21/12/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    A dream come true

    Jennifer at dalewood was so easy going and had so much to offer. She’s truly a wedding day fairy, she had centrepieces and decor to use. the venue itself is so rustic meets city charming. Would get married here 100x over!

    Sent on 22/04/2020
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