About IM-Label Custom Tailors
IM-Label Custom Tailors is a tuxedo and suit tailor company located in Richmond Hill, Ontario. They specialize in custom tailored apparel for men. Their goal is to provide a complete tailoring experience by providing custom tailored attire at an accessible price. This family run business have the expertise and indepth tailoring knowledge and talent to make you look and feel the part.
IM-Label Custom Tailors provides custom tailored suits and tuxedos for men regardless of size. Their typical wedding clientele includes:
IM-Label Custom Tailors offers a wide variety of wedding attire for men. Their products include:
Father of the bride, father of the groom, groom, groomsmen
Couples have also viewed:
Chris Tam, Married on 14/02/2013
Sent on 12/02/2013
I know the above reviews can't be from the same business that I purchased my suits from, because the service I received was almost the complete opposite.
Yes, they can provide great service when you initially go in for measurements when you are considering a purchase, but given the nature of the business (sales) it's expected.
Everything leading up to the sale was fine. Once I inserted my card and punched in my pin, that's where things went downhill.
Quoted timeframe: 5-6 weeks for suit to arrive. Reality ~10 weeks.
Went in for alterations, and required some minor changes.
Quoted timeframe 1.5-2 weeks max. Reality: 4+ weeks, still waiting.
Horrendous service on call backs. Don't even bother leaving your messages on the phone, no one has called me back at leaving 4. This is along the same line with others who have dealt with IM-label lately, and are waiting on their purchases.
I understand that as a business grows, things can get a little out of hand. But this is ridiculous.
Quality of the suit? hard to say since I'm still waiting on it. But from other reviews in the past, it should be fairly good. Not sure how it is now though.
Jacob Yau, Married on 03/09/2011
Sent on 19/03/2012
I used IM Label to suit my groomsmen and I, and we were not disappointed. Harry was professional, friendly, and very helpful. IM is excellent value and the end product will suit any body type. I have and will continue to recommend them!
IM-Label Custom Tailors's reply:
Thanks for the kind review! We had a great time serving you and your groomsmen, we wish you and Maggie all the best in your new lives together.
David Wu, Married on 20/08/2011
Sent on 20/03/2012
The IM-Label team was an absolute pleasure to work with! They provided me and my brother with exceptional service. I loved my customized Tuxedo. I just showed them a picture and they were able to match the design with exceptional quality. They are indeed the best value in town! This was my third time making a purchase from IM-Label and I will definitely refer my friends to them.
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