Reviews for Graydon Hall Manor
Reviews
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![Amanda]()
Amanda Sent on 02/03/2025September 2024 GHM: would not recommend
I got married at Graydon Hall in September 2024, and after reflecting on the experience, I feel ready to share an honest review.
While the venue itself is stunning, I unfortunately cannot recommend Graydon Hall as a wedding venue. The overall experience left much to be desired.
Our initial meeting with the coordinator was promising, but things quickly went downhill. We were informed, somewhat casually, that our coordinator had changed, and the replacement was relatively inexperienced. Given that my wedding had 190 guests, I was uncomfortable with someone who hadn’t managed an event of that size. When we voiced our concerns to upper management, their response was dismissive and, frankly, rude.
One of the biggest issues was the lack of adequate support from Graydon Hall. Their third-party catering team was inefficient and struggled with setup and timing. Unfortunately, our coordinator was hardly visible throughout the evening, leaving my planner to handle most of the logistical issues. If you choose Graydon Hall, I strongly recommend hiring a separate wedding planner or day-of coordinator, as the Graydon Hall team offers little support. Additionally, make sure to clarify all bylaws in advance—such as the restriction on using microphones in the ceremony gardens, which we were not informed about.
Although we were fortunate with beautiful weather, I can’t help but feel that had the weather not cooperated, the day would have been even more stressful.
On a positive note, our guests were impressed with the venue, and the food was fantastic. However, the lack of support and behind-the-scenes issues were significant enough that I would not recommend Graydon Hall as a wedding venue.
Graydon Hall Manor's reply:
We are delighted to hear that you and your guests enjoyed the stunning venue, fantastic food, and beautiful weather on your special day. It was truly a pleasure to host your event.
Regarding your request for a Senior Event Manager, we completely understand the importance of having an experienced professional oversee the details. At the time of your event, three of our four Senior Event Managers were on maternity leave. We always do our best to accommodate client preferences, but certain staffing limitations are beyond our control, and we appreciate your understanding. That said, the Event Manager assigned to your event was experienced and worked under the direct supervision of our Director and General Manager. Rest assured, all our Event Managers operate under senior guidance to ensure seamless planning and execution, regardless of whom you are paired with. Our priority is to provide consistent, high-quality service across our team to make every event a success. While you may not have always seen your Event Manager throughout the day, she was diligently working behind the scenes—coordinating logistics, communicating with the kitchen, and ensuring staff and vendors were aligned with the event timeline. Our Event Managers often handle critical details out of sight to keep everything running smoothly.
We also recognize that your friend Michelle took on the role of planner for this event, and as this was her first experience in that capacity, we wanted to provide additional support. After receiving multiple guest complaints regarding her demeanor, we assigned a senior team member to assist her and oversee the remainder of the evening.
In terms of catering, I’d like to confirm that Couture Cuisine is our exclusive in-house catering company, and we only outsourced the Kosher meals to a third-party service provider. (It might be confusing that our in-house catering has a name, but that’s because we also cater events off Graydon Hall property.)
Lastly, all noise restrictions are outlined in Clause 25 of your contract, which states: “The Client agrees and covenants to not use or permit any amplified music or microphone/public address systems outdoors and to bring all musical entertainment inside the manor building no later than 10:00 PM.” This policy is enforced consistently to comply with zoning bylaws.
I’m truly sorry that you felt you didn’t receive the level of support you were expecting. We take great pride in exceeding expectations. Your feedback is invaluable in helping us improve, and we sincerely appreciate you sharing your experience. If there’s anything further you’d like to discuss, we would be happy to speak with you in person or over the phone again at any time. Nicole, Director
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![Dave]()
Genelynn Sent on 16/08/2022Romantic, Beautiful & Stunning
I just had my wedding here 12 days ago. The venue is beautiful itself so I didn’t have to go crazy with decor. I loved my wedding. It was during the week during brunch & all of my guests had a blast! Recommend this venue 100%. It’s super romantic and beautiful.Graydon Hall Manor's reply:
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a beautiful and memorable wedding at Graydon Hall. Brunch weddings in our gardens are magical, and we’re so glad your guests had a fantastic time! We truly appreciate your recommendation and wish you a lifetime of love and happiness. Hope to see you again in the future! -
![LiaR]()
Lia R. Sent on 30/05/2022The most incredible venue in Toronto!
Graydon Hall did an absolutely amazing job with our wedding. The food was absolutely incredible (everyone cleaned their plates!), the drinks were fantastic, and the servers were very attentive. Lucy, our coordinator, was on top of everything and such a huge help on the day of.Graydon Hall Manor's reply:
Thank you so much for your wonderful review! We’re thrilled to hear that your wedding at Graydon Hall was everything you hoped for. Our culinary team will be delighted to know how much everyone enjoyed the food, and we’re so glad the drinks and service added to your special day. Lucy will be especially touched by your kind words—she truly goes above and beyond! Wishing you both a lifetime of happiness, and we hope to welcome you back oneday! -
![Tia]()
Tia M. Sent on 29/07/2021Since stage 3 reopening, updated information for a wedding ceremony and reception in 2022 and why we won't be getting married at Graydon Hall
Note: Be prepared to book a year or more in advance, our preferred date in February 2022 (off-peak season) was just booked 7 months in advance by another couple.
First of all, I'd like to say that the GHM is one of the most beautiful, vintage luxury sites in Toronto. This was my number one choice for a venue in the city because of the romantic backdrops, the antique look of the place and the amenities: bridal suite and groom suite, many rooms and a stunning hall, lower lounge, terrace/fountain etc.
Since stage 3 reopening in Ontario, places started to allow site tours while wearing a mask. When I reached out a week ago, one of the event managers, Lisa, replied back the very next day and I was impressed with the information that I was given in such a timely manner.
The breakdown is a lot cheaper for off peak season (November-April) and there's no minimum spending. Manor rental, ceremony in the carriage house and use of the cocktail lounge during off peak season is approximately $8000, if you're getting married on peak season, minimum spending ranges between $10,000-$35,000 depending on the day of the week.
The average budget for my guest count of 60 was approximately $220 a person +HST and 20% service charge and that included:
Manor rental fee
On-site ceremony
In-house chairs and tables, place settings, and over 300 table-linens to select from
Cocktail hour with signature drinks and hors d’oeuvres
Three-course dinner
Standard bar package
Red and White wine
Your own Event Manager to help you with planning and day-of coordination
Our guest count was 60; so about $18,000 after tax and service charge which we felt was reasonable for what was offered. Their Lovely little wedding package is very affordable for just a ceremony (this is only $800 for a 2 hour rental, $400 for each additional hour but there are a ton of restrictions on services offered).
Our event manager said the site tours were booked for weeks and suggested we could do a self-guided tour and then have a follow-up afterwards in order to book the space. Lisa met us at the door and was super friendly and welcoming although she had other couples she was doing tours with at the time.
Unfortunately, the experience went downhill from there, from dusty looking sun damaged purple chairs, to stained coffee tables, to the worse being how we were treated by the housekeeping staff. They were questioning why we were there and didn't stop interfering with our visit even after another event manager confirmed we were on a self-guided tour. It seemed everywhere we went, they followed. It would be comical if it weren't for the awkwardness and tension we felt in the entire space. It was like they didn't trust us and were keeping tabs on us, for example, if I opened a closet door, they would come back and check that everything was in it's place right after. When we went outside, there was a couple being photographed and we were aware of not being in the background, but the housekeeping staff felt they needed to remind us that the area where the couple was, was off limits and that they had paid to be there (unlike us-was implied). We absolutely loved the look of the cocktail lounge and how cool it was temperature wise. We were sitting there cooling off when the housekeeping staff came downstairs, shut off one of the lights nearby and went back upstairs, I took a picture of the area without the light on after they left (it's the first one).
I told Lisa about our experience and how it really impacted our wish to get married there. The housekeeping staff would be there during the set up and take down of the wedding, but even if we were willing to look past this, I was informed that the date I had requested had just been booked by another couple. It was apparently on reserve, and it would have saved us time, money (transport) and embarrassment if we knew that that date was in the process of already being booked before arranging a tour. Hopefully any future couples considering this location learn from our mistakes - don't go on the self guided tour, unless you are absolutely sure you want this venue and you are not flexible with your date.Graydon Hall Manor's reply:
Tia,
Thank you so much for your valuable feed-back. I wish I could explain the experience you had… I can’t imagine why our custodians would have behaved in such a manner as they are trusted and much loved members of our team who have been with us for over 21 years. I can only apologize on their behalf. I am so sorry for the experience you had.
We have also taken your review to heart and have stopped offering self-guided tours. We had never offered them before and we have only been offering them for a week or two as our Event Managers are overwhelmed with new inquiries and they are fully booked many weeks in advance with scheduled tours. We were trying to accommodate clients desperate to see the space. We have learned quickly that the manor is simply too large and our clients have too many questions to make self-guided tours a reasonable option, even under desperate situations. As your photos illustrate, clients on self-guided tours even make their way into back-of-house / staff-only areas. Yikes!!
Finally, the purple chairs are in an ombre fabric - they aren’t sun bleached at all. You will notice that the fabric fades differently on every chair, quite deliberately. The décor was meant to be whimsical and playful rather than stuffy. Our design fail has been duly noted.
Thank you again for your valuable feedback. It’s how we grow.
We wish you every blessing with your February wedding.
Kindest regards,
Nicole Pieckenhagen, Director -
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![Grace]()
Grace Sent on 09/01/2022Amazing wait staff
We booked Graydon Hall Manor back in 2019 because it fit my vision of a fairytale wedding but unfortunately with COVID, there were bumps in the road which changed my opinion of Graydon but luckily, our wedding still ended successfully as Graydon managed to make up for it with their amazing waitstaff. Our COVID experience with Graydon was definitely less than desirable because we changed event coordinators 3 times and finally, the last one was the most professional and addressed our concerns which have been lingering since 2021. There was a lot of misunderstandings and confusion back and forth but I'm glad that they were all resolved in the end. A big thank you to Rebecca for assisting us with a wonderful execution of the wedding. Thank you to Mango and James for leading the team and providing impeccable service to our guests. Thank you to Graydon for giving us the wedding experience that we were expecting in 2019 even with COVID happening.Graydon Hall Manor's reply:
Hi Grace,
Thank you for taking the time to provide us with your feedback. We value the time you took to write this as we always strive to provide excellent customer service. We understand your frustration in having to change Event Managers; it is our goal to have clients work with one Event Manager throughout their booking, planning, and execution process, although this isn’t always possible. Unfortunately due to the pandemic and constant lockdowns imposed on event venues, GHM had to furlough many team members and keep on only a small number of employees before being able to rehire again.
This pandemic has been very difficult for everyone including our clients and employees, but we are thrilled to hear that you still had a wonderful experience on your wedding day and GHM was able to deliver impeccable service to you and your guests!
We thank you again for entrusting Graydon with your special day!
The Graydon Hall Manor team -
![Joyce]()
Joyce Sent on 07/10/2020Look no further
Not much more I can say about the beauty of Graydon Hall Manor that others have not already mentioned. I had my wedding ceremony at Graydon Hall Manor during the COVID-19 pandemic and was able to take advantage of the Lovely Little Wedding package which was priced quite reasonably compared to their usual non-pandemic pricing. I communicated only with Marisa during this time and she was EXCELLENT. She was extremely responsive and was able to arrange everything that I needed. Unfortunately, because of government restrictions at the time, no circulating food or drink could be served during our time there. However, I have been to Graydon Hall Manor for other weddings before and recall their food as being exceptional every time with amazing service. On the day of my wedding, everything went perfectly. For any other couples looking to book a small wedding ceremony during the pandemic, look no further!Graydon Hall Manor's reply:
Hello Joyce,
Thank you so much for your wonderful feedback. We are so happy that you were pleased with the service you received from Graydon Hall Manor. Wishing you both every joy...
Nicole
Managing Director -
![Kristina]()
Kristina Sent on 17/12/2019A Magical Venue
I cannot say enough good things about Graydon Hall. From the first meeting, they were fantastic about guiding us through the process, and they helped us put together an incredible event. The team at Graydon is truly fantastic. I felt more cared for and at ease than I had ever expected to feel on my wedding day because I knew they were on top of everything. The food was excellent, the venue was gorgeous, and the staff went above and beyond with everything from helping us carry in our bags for getting ready, to keeping drinks full, to helping tear down at the end of the night. The head waiter and bartender introduced themselves to me at the beginning of the night and told me to come to them if I needed ANYTHING. My guests had an amazing time, and people kept coming up to me saying how amazing the venue and staff were, and how our wedding was the best they'd ever been to. I would recommend Graydon in a heartbeat,Graydon Hall Manor's reply:
Kristina,
Thank you so very much for your kind words. We love what we do! And, nothing fills our hearts more than a happy bride who felt cared for on her wedding day. It was a great pleasure to have been of service to you and we wish you both every blessing.
Nicole and the Graydon Hall team
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