Reviews for Graydon Hall Manor
Reviews
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![Josh]()
Josh Sent on 19/04/2026A special venue
An elegant venue, with high professionalism throughout the full contact experience - amazing food selection too -
![Amanda]()
Amanda Sent on 02/03/2025September 2024 GHM: would not recommend
I got married at Graydon Hall in September 2024, and after reflecting on the experience, I feel ready to share an honest review.
While the venue itself is stunning, I unfortunately cannot recommend Graydon Hall as a wedding venue. The overall experience left much to be desired.
Our initial meeting with the coordinator was promising, but things quickly went downhill. We were informed, somewhat casually, that our coordinator had changed, and the replacement was relatively inexperienced. Given that my wedding had 190 guests, I was uncomfortable with someone who hadn’t managed an event of that size. When we voiced our concerns to upper management, their response was dismissive and, frankly, rude.
One of the biggest issues was the lack of adequate support from Graydon Hall. Their third-party catering team was inefficient and struggled with setup and timing. Unfortunately, our coordinator was hardly visible throughout the evening, leaving my planner to handle most of the logistical issues. If you choose Graydon Hall, I strongly recommend hiring a separate wedding planner or day-of coordinator, as the Graydon Hall team offers little support. Additionally, make sure to clarify all bylaws in advance—such as the restriction on using microphones in the ceremony gardens, which we were not informed about.
Although we were fortunate with beautiful weather, I can’t help but feel that had the weather not cooperated, the day would have been even more stressful.
On a positive note, our guests were impressed with the venue, and the food was fantastic. However, the lack of support and behind-the-scenes issues were significant enough that I would not recommend Graydon Hall as a wedding venue.
Graydon Hall Manor's reply:
We are delighted to hear that you and your guests enjoyed the stunning venue, fantastic food, and beautiful weather on your special day. It was truly a pleasure to host your event.
Regarding your request for a Senior Event Manager, we completely understand the importance of having an experienced professional oversee the details. At the time of your event, three of our four Senior Event Managers were on maternity leave. We always do our best to accommodate client preferences, but certain staffing limitations are beyond our control, and we appreciate your understanding. That said, the Event Manager assigned to your event was experienced and worked under the direct supervision of our Director and General Manager. Rest assured, all our Event Managers operate under senior guidance to ensure seamless planning and execution, regardless of whom you are paired with. Our priority is to provide consistent, high-quality service across our team to make every event a success. While you may not have always seen your Event Manager throughout the day, she was diligently working behind the scenes—coordinating logistics, communicating with the kitchen, and ensuring staff and vendors were aligned with the event timeline. Our Event Managers often handle critical details out of sight to keep everything running smoothly.
We also recognize that your friend Michelle took on the role of planner for this event, and as this was her first experience in that capacity, we wanted to provide additional support. After receiving multiple guest complaints regarding her demeanor, we assigned a senior team member to assist her and oversee the remainder of the evening.
In terms of catering, I’d like to confirm that Couture Cuisine is our exclusive in-house catering company, and we only outsourced the Kosher meals to a third-party service provider. (It might be confusing that our in-house catering has a name, but that’s because we also cater events off Graydon Hall property.)
Lastly, all noise restrictions are outlined in Clause 25 of your contract, which states: “The Client agrees and covenants to not use or permit any amplified music or microphone/public address systems outdoors and to bring all musical entertainment inside the manor building no later than 10:00 PM.” This policy is enforced consistently to comply with zoning bylaws.
I’m truly sorry that you felt you didn’t receive the level of support you were expecting. We take great pride in exceeding expectations. Your feedback is invaluable in helping us improve, and we sincerely appreciate you sharing your experience. If there’s anything further you’d like to discuss, we would be happy to speak with you in person or over the phone again at any time. Nicole, Director
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![Sebastian]()
Sebastian Sent on 07/08/2024Best venue in Canada!
One of the best venues in the world continues to thrill with amazing food, great service, and incredible staff.
Highly recommend this venue for anyone who has a wedding (up to 150 people!)Graydon Hall Manor's reply:
Wow—thank you for such high praise! It means the world to us that you consider Graydon Hall one of the best venues. Our team takes great pride in delivering exceptional food, service, and hospitality, and we’re so glad you had a fantastic experience. We truly appreciate your recommendation and hope to welcome you back in the future! -
![Dave]()
Genelynn Sent on 16/08/2022Romantic, Beautiful & Stunning
I just had my wedding here 12 days ago. The venue is beautiful itself so I didn’t have to go crazy with decor. I loved my wedding. It was during the week during brunch & all of my guests had a blast! Recommend this venue 100%. It’s super romantic and beautiful.Graydon Hall Manor's reply:
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a beautiful and memorable wedding at Graydon Hall. Brunch weddings in our gardens are magical, and we’re so glad your guests had a fantastic time! We truly appreciate your recommendation and wish you a lifetime of love and happiness. Hope to see you again in the future! -
![LiaR]()
Lia R. Sent on 30/05/2022The most incredible venue in Toronto!
Graydon Hall did an absolutely amazing job with our wedding. The food was absolutely incredible (everyone cleaned their plates!), the drinks were fantastic, and the servers were very attentive. Lucy, our coordinator, was on top of everything and such a huge help on the day of.Graydon Hall Manor's reply:
Thank you so much for your wonderful review! We’re thrilled to hear that your wedding at Graydon Hall was everything you hoped for. Our culinary team will be delighted to know how much everyone enjoyed the food, and we’re so glad the drinks and service added to your special day. Lucy will be especially touched by your kind words—she truly goes above and beyond! Wishing you both a lifetime of happiness, and we hope to welcome you back oneday! -
![Grace]()
Grace Sent on 09/01/2022Amazing wait staff
We booked Graydon Hall Manor back in 2019 because it fit my vision of a fairytale wedding but unfortunately with COVID, there were bumps in the road which changed my opinion of Graydon but luckily, our wedding still ended successfully as Graydon managed to make up for it with their amazing waitstaff. Our COVID experience with Graydon was definitely less than desirable because we changed event coordinators 3 times and finally, the last one was the most professional and addressed our concerns which have been lingering since 2021. There was a lot of misunderstandings and confusion back and forth but I'm glad that they were all resolved in the end. A big thank you to Rebecca for assisting us with a wonderful execution of the wedding. Thank you to Mango and James for leading the team and providing impeccable service to our guests. Thank you to Graydon for giving us the wedding experience that we were expecting in 2019 even with COVID happening.Graydon Hall Manor's reply:
Hi Grace,
Thank you for taking the time to provide us with your feedback. We value the time you took to write this as we always strive to provide excellent customer service. We understand your frustration in having to change Event Managers; it is our goal to have clients work with one Event Manager throughout their booking, planning, and execution process, although this isn’t always possible. Unfortunately due to the pandemic and constant lockdowns imposed on event venues, GHM had to furlough many team members and keep on only a small number of employees before being able to rehire again.
This pandemic has been very difficult for everyone including our clients and employees, but we are thrilled to hear that you still had a wonderful experience on your wedding day and GHM was able to deliver impeccable service to you and your guests!
We thank you again for entrusting Graydon with your special day!
The Graydon Hall Manor team
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