Reviews for Twist Gallery
Reviews
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![Danielle]()
Danielle Sent on 27/02/2026Hosting our wedding at Twist Gallery was one of the best decisions we made.
From the moment we toured the space, we knew it could hold the kind of layered, meaningful “homecoming” celebration we were dreaming of. Nadia has built something truly special in Queen West, a venue that feels both elevated and intimate, polished yet full of soul. It struck us immediately as a turn-key space that could support creativity rather than constrain it.
The entire events team was exceptional. Our concept had many moving parts and cultural elements woven throughout, and everything was met with ease, organization, and genuine enthusiasm. They were incredibly thorough in advance, guided us with expertise when needed, and accommodated even our late-night cultural dessert request without hesitation. That small but meaningful detail made the night feel deeply personal and like home.
During our walkthrough and rehearsal, the team went above and beyond, even walking down the aisle with us to make sure everything felt right. On the day itself, they were present without ever being intrusive, attentive to every request big or small, and carried the entire evening with professionalism and warmth. Every staff member was a joy to work with.
There are venues that simply provide a space, and then there are venues that become part of the story. Twist Gallery was very much the latter. Our wedding was recently featured in Toronto Life, and reading it back, we kept thinking about how beautifully the gallery held the arc of our celebration.
If you’re looking for a Queen West venue that can support something thoughtful, creative, and slightly outside the traditional wedding mold, this is it.
We’re so grateful to Nadia and the entire Twist team for helping us create something that felt like home. 💛 -
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![Kendra]()
Kendra Sent on 26/11/2025Made our wedding a 12/10!
From start to finish, Twist Gallery took amazing care of us!
They were so organized and communicative so it made the whole planning process very easy. In addition to that, the venue was stunning, the food was amazing and our guests had a fantastic time!
If you're looking for a venue in the heart of the city that will provide a beautiful backdrop for your event, I 12/10 recommend Twist! -
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![Tamar]()
Tamar Sent on 05/06/2025Thank You Twist Gallery
We can’t even find the words to express how much we loved our wedding at Twist Gallery. From the moment we stepped into the space, we knew it was where we wanted to get married. The venue was warm, intimate, and filled with character—and we loved the anticipation of the changing art exhibits.
Nadia, Marisa, and Nimna made the entire planning process a dream. From seating charts to the day-of timeline, everything was clear, concise, and perfectly organized. They were incredibly accommodating, even when we had a few last-minute changes. The team worked seamlessly together to bring our vision to life and coordinate a day we will never forget.
Kevin ensured that the evening unfolded flawlessly. He was attentive to every detail, working behind the scenes so that everything ran smoothly and on time. Because of his dedication, we were able to be fully present and soak in each moment with our family and friends.
We also want to extend a huge thank you to JP Fine Foods for an absolutely delicious meal. Every course was executed to perfection, and our guests are still raving about the food!
Thank you, from the bottom of our hearts, for everything you did to make our wedding day so unforgettable.
Tamar and Frank
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![Deirdre]()
Deirdre Sent on 01/05/2025The BEST venue in the city
Our wedding reception at Twist Gallery was everything we dreamed of: intimate, unique, and full of character. The artwork and cozy setting created such a warm, elegant atmosphere that felt truly personal. Nadia and the staff were incredibly accommodating and made sure everything flowed smoothly. It was the perfect blend of creative and romantic. We couldn't have picked a better venue! -
![Paula]()
Paula Sent on 18/04/2025Best party ever!!!
Twist was the perfect venue for our event—we specifically wanted a unique space that wasn’t a traditional hall and would bring something different to the guest experience, and Twist delivered exactly that! Everything about the day was absolutely amazing: the venue, the vibes, the food—10/10 across the board.
A huge thank you to the team for making this happen. They were attentive, welcoming, and brought such great energy to us and our guests. We had so many compliments about the food and the space. Twist truly made our day unforgettable, and we highly recommend them!
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![Elizabeth]()
Elizabeth Sent on 17/11/2024Beautiful Venue with Poor Customer Experience
We had a wonderful wedding at Twist Gallery. We loved the look of the venue, especially at night when the string lights were on. We got many compliments on the food, catered by Gusto 54, and the service staff and bartenders were excellent. Unfortunately, we had several negative experiences with Twist that would lead us not to recommend this venue to others in future.
The most unfortunate situation was with the chairlift at the back of the venue. When we first visited Twist for a tour, they did not have a chairlift. We were told by the owner Nadia that they were having a chairlift installed and it would be wheelchair accessible. We had a guest in a wheelchair attending the wedding and wanted to ensure she would not have any problems. The first time we visited after booking, the chairlift was not working properly and only made it halfway up the stairs. We reminded the staff at Twist several times that it would be vital to have the chairlift working on our day, and were reassured multiple times that it would be working and that our guest would be able to get into the venue with her wheelchair. The day before our wedding, the guest visited the venue with her husband and was unable to use the lift as she could not get on independently without the use of her legs. In addition, her husband visited the bathrooms and found that they were not at all accessible for someone in a wheelchair. These guests thus could not attend our wedding which was mortifying for us and even more demoralizing for them. We pointed this out to Nadia, the gallery owner, after our wedding and tried to seek a resolution. Nadia was not at all helpful, did not apologize and proceeded to double down that we were in the wrong and that the Twist website had all the necessary information, even though her and her staff told us multiple times that the venue was wheelchair accessible. We asked if we could be refunded for the cost of the two guests who could not attend and Nadia’s response was “I don’t feel like I need to give you that money back, but I will”. She then proceeded to argue with us over multiple emails about the amount to give us back. It felt extremely disrespectful and rude.
Another unfortunate event was when we booked a time close to our wedding to visit the gallery with some of our family members. We were planning on making sure we would have enough decor, practice the timing of our song for walking down the aisle and ask some last minute questions. A gallery staff member gave us a date and time and sent us a Google Calendar invite to meet with Nadia. We left work early to make it downtown for the meeting. A few family members also made the effort to get downtown, however when we entered the gallery it was being painted and no staff were there. We waited around a bit and tried calling Nadia and other staff members but got no answer. Finally the painter was able to reach Nadia and asked her to give us a call which she did. She apologized briefly, then began to give us a tour of the venue over the phone as if we were new patrons, rather than a couple that had already booked the gallery and paid her tens of thousands of dollars to have our wedding there. It was obvious she didn’t have a clue who we were. We also brought this up following the wedding on our phone call with Nadia. Rather than apologizing she indicated that she “didn’t know how that happened” and blamed her staff member for the scheduling error which was rather unsatisfactory.
We also had an issue with the linen napkins provided by Twist. The week before our wedding we were contacted by a Twist staff member who asked us to pick a new colour for our napkins as they did not have enough of the colour we had chosen a full year prior. We recognized that this was not a big deal but we had matched all of our table decor to this napkin colour and felt that as a wedding venue, Twist should find a way to get us the napkins we asked for without stressing us out the week before our wedding! Twist told us they would contact us the Tuesday before our wedding (our wedding was Saturday) to see if “maybe” the napkins became available. Of course they never reached out to us, and we had to call the gallery multiple times to get an answer. Finally we were contacted via email and they let us know our original colour was now available. The whole situation was handled very poorly. When we brought this up with Nadia during our phone call, she indicated that “this has never happened before”. We expressed that we didn’t feel this should have been brought to our attention at all and that maybe moving to another linen company would have been the best move. Nadia continued to be defensive and said “yes, that’s what I was going to do.” That was never presented to us as an option- the only thing we were offered was to pick a different colour. Nadia never stepped in to help with the napkin issue (it was all done through her staff), so for her to suggest that she would have found a different napkin provider less than a week before our wedding is simply not true.
My mom was in charge of florals, decor and table centers and put a ton of effort into getting everything ready for our day. She was told the tables would be ready for set-up at 2:30 on the day of our wedding, however when she turned up at 3 they were not at all ready and my mom had to wait around when she could have been helping me get ready and getting pictures done. She ended up helping the service staff put the tablecloths on, and let them know how she would like everything set up. Unfortunately they didn’t do what she specified and she had to go to all 125 places to change them at the start of the wedding. Not only this but Nadia brought 3 tour groups through to see the venue as they were rushing to set up, and the staff were incredibly inflexible around what my mom could put where, where she could store the boxes for transporting items home, and a host of other things. The service staff ended up hiding the boxes in the plating area under a table as the Twist staff were so unaccommodating.
Overall, the planning process at Twist felt impersonal, lacked accommodation and flexibility, and was oftentimes downright rude. Nadia could not keep track of our payments and would ask us multiple times if we had paid certain installments (we always had) and how we had paid (cheque or e-transfer). The washrooms are inadequate and there was often a line throughout the night, and they were not even walker accessible- my grandmother had to leave her walker outside and get help from someone else to get to the bathroom. Any items that were left at the venue after our wedding were thrown out. There is a bar downstairs that plays really loud music which you can hear very clearly. This didn’t affect our ceremony but later on during speeches it was distracting. There were a lot of good elements at Twist and we were really pleased with our wedding overall, however it was sadly overshadowed by a lot of these issues and how Nadia responded. We don’t know how this venue has such a high rating as we would caution other couples to consider these things before booking their event at Twist Gallery. -
![Rebecca]()
Rebecca Sent on 11/11/2024The best wedding venue!
We recently celebrated our wedding at Twist Gallery, and it was an absolutely perfect experience.
The venue is stunning and beautifully set up, providing a warm and elegant atmosphere that all our guests loved.
The team (Nadia, Nimna, Marisa, and Kevin) was incredibly organized and attentive, making the lead-up and the day seamless and stress-free for us. The bar and wait staff were also fantastic.
We can’t say enough about the food from Gusto 54—it was delicious and exceeded our expectations.
We wholeheartedly recommend Twist Gallery for weddings, and we look forward to returning as guests one day. -
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![MP M]()
Mp M Sent on 27/09/2023Great Vibes and Interesting Space
When we were looking for a venue, we were looking for a place that would accommodate us and our guests for both the ceremony and reception. We were happy to find Twist Gallery nestled in the middle of Downtown Toronto. Nadia and the rest of the Twist team were very accommodating during our meetings, as we planned on how we would like to use the space.
On the day-of, everything was laid out by Twist staff and they were able to work with our wedding planner to get our decorations and table settings set perfectly before our guests arrived. The food service through Twist with Gusto went off without a hitch for both the cocktail hour, main service, and late-night poutine! The food (and drinks) was a hit amongst the guests.
Twist Gallery was the perfect venue for our wedding, and we would recommend it to anybody looking for a more warm and intimate space.
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