Reviews for The Waterside Inn
Reviews
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Awards
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Featured
![Lara]()
Lara Sent on 07/04/20255 Star Service
From start to finish, our experience was nothing short of exceptional. The level of service, attention to detail, and genuine hospitality exceeded all expectations and left a lasting impression.
We were graciously offered early access to the property to prepare event florals—a gesture that speaks volumes about the thoughtfulness and flexibility of the team. This small act made a significant impact on the success of our event and set the tone for a truly seamless stay.
To our delight, we were surprised with an upgrade to the penthouse suite, an elegant and beautifully appointed space that elevated the entire experience. The welcome amenities—chocolate-covered strawberries and sparkling wine—were a luxurious touch that added warmth and charm to our arrival.
A special mention must be made of the culturally thoughtful service, including a particularly memorable moment when dates were brought out for my father to break his fast. This level of attentiveness reflects a deep respect for guests and their traditions.
Every interaction with the team was marked by professionalism, warmth, and an unwavering commitment to excellence. A truly memorable stay that sets the standard for hospitality.The Waterside Inn's reply:
Thank you for your OUTSTANDING review Lara! I truly appreciate you taking the time to write such kind words! I loved all of your personal touches for the wedding, your guest tables, and your bouquet especially. It was a pleasure helping you plan your day. Thank you for recognizing our staff as well - we are like a family here and that definitely shows in our service. Congratulations again to you and Andrew! I hope we can work together again in the future. -
![Nancy]()
Nancy Sent on 02/04/2025Our Wedding at the Waterside Inn
We were beyond thrilled with the calibre of service and attention to detail at the Waterside. We received prompt and professional responses to every question we had and were accommodated in nearly every request if it was possible.
The serving staff were discreet, polite and attentive to our guests and the food was superb. We still get compliments about it nearly a year after.
As a bride, I was able to relax and enjoy our day without worrying about things as I had full confidence that the staff would handle things.
Marlene was a joy to work with and made sure we were updated, informed and comfortable with every arrangement. She was friendly, professional and kind.
If you want an elegant and efficient wedding staff, we don’t hesitate to recommend the Waterside Inn.The Waterside Inn's reply:
Thank you so much for your lovely feedback Nancy! It was a pleasure helping you plan your day! I loved your unique touches that spoke to how fun you and Gord are! Please do keep us in mind for future events as I hope to work with you again. Thank you. -
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![KELLY]()
Kelly Sent on 06/12/2023We couldn't have picked a better venue
This is a A+ venue Marlene is a gem! She helped us plan the wedding beyond our dreams! From explaining the process, helping choose menus to being my right hand the day of she exceeded our expectations. The food and serving staff are top notch- Mohammad and his team helped keep the reception flowing. Our guests complimented every aspect of our wedding and are still talking about how wonderful the night was!The Waterside Inn's reply:
Thank you so much for your very kind words and wonderful review Kelly! It was so much fun working with you and David! I wish you both the best and hope we can work together again in the future. Thank you! -
![John]()
John Sent on 06/09/2023Amazing! Could not have gone any better
We had our wedding at the waterside in and it was absolutely perfect. Planning everything from start to finish was so easy and smooth. Marlene was such a pleasure to deal with and accommodated all of our requests to ensure we had a perfect day!
The staff at the waterside inn were likewise fantastic and went above and beyond in making sure our guests were happy and that the bride and groom felt special on the big day!
The pricing was very reasonable and after the event we really feel that that value of what they provided was much more than the cost.
This was the perfect wedding, our guests could not stop talking about how beautiful it was! Seriously cannot overstate how amazing it was working with Marlene and the rest of the staff at the waterside inn!The Waterside Inn's reply:
Thank you so much for your wonderful review John! It was a pleasure working with you and Emily. I'm so happy to hear that you had a perfect day! We have a great team here - thank you so much for recognizing them. I hope we can host you and your families again in the future! Thank you. -
![Jennifer]()
Jennifer Sent on 24/07/2023Absolutely Perfect Wedding
Do not hesitate to book The Waterside Inn for your wedding! Our daughter and son in law had the most perfect wedding on July 14th. Marlene goes above and beyond in helping ensure that everything was executed flawlessly. She is very communicative and made us feel at ease in the planning process. The ballroom is beautiful - the pictures on their website do not do it justice! They were so accommodating and flexible. A special shoutout to the staff who went above and beyond in catering to our guests - Mohammed the manager, Kristina, Nikki, our bartender and Tim the chef who gave us an incredible meal. (I am sorry there are some I am forgetting but everyone was wonderful). The location is perfect, the fact that our guests could stay over in beautiful rooms was a bonus and the best part - ours was the only wedding on site. We could not be happier with the whole experience from start to finish!The Waterside Inn's reply:
Thank you so much for your fantastic review Jennifer! It was a pleasure working with you, from the moment we met outside! I'm so happy that Chloe and Jal had a perfect wedding day and appreciate your very kind words about our venue and our team. I hope we can host you and your family again in the future! Thank you. -
![Herwin]()
Herwin Sent on 02/07/2023Overall a fun experience.
We did both ceremony and reception on this venue. We wanted a venue that has class and convenience at the same time and this venue has it all. It was close to a GO station which is great for the guests that were commuting from Hamilton and/or Toronto. The fact that it was also a hotel made it easier for guests who wanted to stay over. The food prepared was also delicious and everyone basically enjoyed it to the point where there was almost none left at the buffet table.
Marlene was an awesome coordinator as well. She was very quick with her email responses whenever we had a question. She was also very informative and made wedding planning a little easier for us.
The rooms in the hotel are all beautiful and probably one of the best hotels we've every stayed. We would totally recommend this venue to everyone.The Waterside Inn's reply:
Thank you so much for your wonderful review! I am so happy to read that our venue was able to provide you everything you were looking for. Thank you as well for the kinds words. It was a pleasure working with you and I wish you both all the very best! I hope we can host you and your families again in the future. -
![Grace]()
Grace Sent on 31/03/2023A wonderful experience
It was great working with Marlene and the Waterside Inn staff. Everyone was accommodating and lovely. Marlene was always prompt in responding to emails regarding various matters and gave wonderful suggestions. The food we had for the cocktail reception and lunch reception was delicious. I especially appreciated how we were served some of the hors d'oeuvres during the appetizers as the staff knew that we didn't get a chance to try them during the cocktail reception. The area around the venue is lovely as it's near the water and the ballroom is classy. Wedding planning is a very stressful process but Waterside Inn and everyone there were the least stressful parts of the whole thing. Thank you all!The Waterside Inn's reply:
Thank you so much for your fantastic review Grace! I'm so glad that we helped ease the stress for you and I love all the personal touches you had for your wedding! It was a pleasure working with you. I hope we can work together again in the future! -
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![Patrick]()
Patrick Sent on 21/03/2023An actual tailored experience
We never felt stress about venue and catering after this place.
We heard experiences from other vendors that belong to chains of inflexibility, and the simple truth is that going with a big company, you're not the primary concern. We never had any problem getting in touch with someone who had decision making power so we never felt that we were simply being placated .
The value is good, the location on the waterfront is stunning, the halls are beautiful to the point of decorations needed being minimum, the food is of the highest quality. We had to reschedule, rebook, and deal with COVID restrictions on guests ranging from 10 person to 150+ person invite lists and we can't thank this venue and Marlene enough for always having our back.
There's no reason I wouldn't recommend this venue for your wedding.The Waterside Inn's reply:
Thank you so much Patrick for your appreciative comments! I can't imagine how frustrating of an experience it was to plan a wedding during covid, but we navigated through it together! We were so happy to finally be able to host your wedding, and that you chose to postpone instead of cancel. It was truly a pleasure working with you and your family. I hope to see you all again soon!
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