I would not recommend Northridge for your wedding. My fiancé and I were supposed to get married at Northridge in August 2020. They really mismanaged their response to COVID with people who were supposed to get married there in 2020 - we felt they took advantage of couples they knew were locked into a wedding with hefty non-refundable deposits already paid. They reached out to us early May with a proposal: we could choose to forego our date in 2020 and reserve a new date in 2021 before they heard what the government pandemic restrictions would be in August for a $5,000 postponement fee. The fee would be credited to our 2021 wedding if by the time our original...
I would not recommend Northridge for your wedding. My fiancé and I were supposed to get married at Northridge in August 2020. They really mismanaged their response to COVID with people who were supposed to get married there in 2020 - we felt they took advantage of couples they knew were locked into a wedding with hefty non-refundable deposits already paid. They reached out to us early May with a proposal: we could choose to forego our date in 2020 and reserve a new date in 2021 before they heard what the government pandemic restrictions would be in August for a $5,000 postponement fee. The fee would be credited to our 2021 wedding if by the time our original August 2020 date came around there were government restrictions in place preventing large social gatherings, BUT if social gatherings of at least 50 people were permitted (notwithstanding that our wedding was for over 100 guests and we were required to book out the entire resort for the weekend which accommodates much more than 50 ppl) then the $5K would just be an additional fee tacked on our invoice. We could tentatively reserve a new date, but they would give it away to any new couple that approached them to have a wedding on that date. They also said they may not be able to let us know whether our wedding would be cancelled or not until as late as 2 weeks before the wedding if we decided not to pursue the postponement option, which would have been pretty tough with guests travelling from out of country. I can't confirm, but our impression was that they were prioritizing new bookings for 2021 and were giving new couples preference over available weekends (e.g. the original list of open dates they provided us for 2021 were only during early Spring and late Fall when the resort is normally not even hosting weddings because it's off-season and when we told them we were disappointed with the available dates they said a new couple was considering a date in August 2021 and they would let us know whether they decided to move forward with it; a couple months later when we pushed them again there happened to be early September dates available). We were not willing to pay an additional $5K for what we felt was an unethical proposal, so we continued to push them to provide reasonable notice as to whether our original wedding plans could proceed. When they let us know in July that the August 2020 date would be postponed and agreed to offer us a new date in 2021, we thought hard about it and decided we wanted to cancel. We found the experience with them really stressful and we weren't looking forward to having the wedding there anymore. We knew that we wouldn't get our entire nearly $10K deposit back, but asked whether they would be willing to return a portion of it and proposed that they could keep the full deposit until they had locked down a new wedding for the 2021 date they had offered us and received a new deposit for that date. Notwithstanding that they had not done any work for our wedding at that point (other than Dulcie kindly setting up the room reservation system for our guests), they refused. They offered to give us a gift certificate for an undetermined amount at an undetermined date in the future - unsurprisingly we have heard nothing further from them on this. On top of keeping our full deposit, they also were able to rent out the resort for the weekend of our original wedding. Based on Instagram posts, it appears that they hosted an event that weekend. We appreciate that this has been a really precarious time for small businesses, but there was no effort made by the resort to engage with us or try to work through a situation that was challenging for everyone involved - we didn't hear from the owners once throughout the entire process other than to respond to our email declining to refund any amount of our deposit and we had to play broken telephone with the wedding coordinator who never had all the facts and was indifferent towards us. We decided to elope instead and couldn't be happier with our choice!!
The Northridge Inn & Resort's reply:
Hello Lauren & Alex, Congratulations on your elopement! What a crazy year to be married! I’m sorry that you feel so unfortunately about our Covid-19 response. It has been very difficult navigating the issues that completely changed our business, and, every couple has made the choices that were right for them. We hired a consultant to insure we were going above and beyond what other venues were offering while still doing what we must to remain a viable business. We offered you the option of early postponement with a refundable fee should lock-down restrictions be in place, the option to re-book the weekend with a two year window, the offer to continue on and follow the restrictions set forth...
Gabrielle Sent on 15/01/2020
5 out of 5 rating
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A Cozy Escape in Beautiful Cottage Country
The Northridge Inn was basically my dream venue. Aesthetically, it’s quirky and cool. The airstream trailer on the shoreline is just the beginning. The whole place is styled to perfection. The venue was flexible when i changed the location of the ceremony last minute. The day of the wedding, staff on site were wonderful and cheerful to be around. If you loved the movie Dirty Dancing growing up, this is the place for you.
The Northridge Inn was basically my dream venue. Aesthetically, it’s quirky and cool. The airstream trailer on the shoreline is just the beginning. The whole place is styled to perfection. The venue was flexible when i changed the location of the ceremony last minute. The day of the wedding, staff on site were wonderful and cheerful to be around. If you loved the movie Dirty Dancing growing up, this is the place for you.
+2Photos
Megan Sent on 12/09/2018
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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A perfect day
Couldn’t be more impressed with the staff at Northridge; they facilitated the perfect day!
The venue was perfect and Lindsay and her team sorted everything so that the day was flawless. The pictures are amazing!
Couldn’t be more impressed with the staff at Northridge; they facilitated the perfect day!
The venue was perfect and Lindsay and her team sorted everything so that the day was flawless. The pictures are amazing!
