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Reviews for The Arlington Hotel

The Arlington Hotel

The Arlington Hotel

Paris, Ontario
4.8 out of 5 rating, 9 reviews
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Reviews

4.8 out of 5 rating
9 reviews
  • Quality of service
    4.8 out of 5 rating
  • Response time
    5 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.7 out of 5 rating
100% Recommended by couples

Awards

9
  • L
    Linda G. Sent on 12/08/2023
    4.6 out of 5 rating
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    Best Wedding Ever!!!!

    Our daughter and our son-in-law, had an incredible wedding at the River's Edge in Paris, Ontario last month; July 2023. From the moment we met Sabrina (the event planner) and front desk staff at the Arlington Hotel; we were so happy. The rooms were all special themes; unlike any other Hotel we had stayed at before. The staff were great - Kenzie and Sam to name a few, went out of their way to get us what we needed including umbrellas when we had to cross the street to the River's Edge for the dress rehearsal, during a rain storm...The rehearsal party on the night before was beautifully run by Phil in a special private room for us catered by the hotel and the food was awesome. The day of the wedding, the rooms was set up perfect and Sabina was there to make sure every detail was looked after. The chef and serving staff made sure the food was hot and presented very well. Ethan would be ready with drinks anytime guests came to the bar, knowing what they wanted to drink and Annalise too and Phil.
    Everyone did a great job and there was a nice continental breakfast served both mornings for us. Thanks to Ellen - the manager and the chef and all the other people I didn't get their names for making this the most memorable wedding for us.
  • Max
    Max K. Sent on 29/07/2023
    3.8 out of 5 rating
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    June wedding

    TLDR- Our wedding was great, but the overall experience left something to be desired.

    Our wedding day was lovely. Service and food were fabulous, and the staff were kind and organized. The Maitre-D was good and made us feel supported throughout the reception. The views from the floor to ceiling windows in the space are stunning and it’s the perfect backdrop for a wedding or other event. Also, the venue is reasonably priced in today’s wedding market which is always a plus.

    On the day of the wedding, the groom and the groomsmen were supposed to get ready in a room we had rented for $250.00. This room was somehow double booked. The staff acted quickly to give us a different room. We were pleased with their swift action to resolve the issue day of.

    Unfortunately, we were unhappy with our overall experience for a few reasons.

    Due to the coordinator taking a planned month off, we were unable to have a menu tasting until long after invitations had to be sent. This meant we had to select our main course choices without getting to try the options. The coordinator even said to us “invitations should be going out now” while explaining that we couldn’t have a tasting for another month. We were disappointed in this and felt it was a lack of planning on River’s Edge/ Arlington Hotel’s part. There should have been a plan in place to ensure all couples had this very standard experience with the right timing.

    During a site visit a few months before the wedding, we had asked about cards that we saw sitting on the bar. The coordinator explained that they were review cards, placed on the tables during dessert for guests to review the venue and this information is linked to staff performance. We asked that these cards not be placed on the tables as we didn’t want our guests to focus on/ feel pressure to review the staff when they should be enjoying our wedding. This was explained to the coordinator multiple times. While we completely understand the importance of reviews, a wedding reception is not the time or place. We were told the cards would not be placed on the tables. Day of our wedding during dessert, what was on every single guest table? Review cards. We were busy and did not notice until closer to the end of the night. We understand mistakes happen, but we were very clear about how much this mattered to us. These review cards were never disclosed to us. We only found out after stumbling upon them and specifically asking. Multiple other seasoned wedding vendors assured us that asking guests to review the experience DURING the wedding was an inappropriate ask. We feel they should be more transparent about this and honour the wishes of the couple.

    During a planning meeting, the coordinator asked us for our photographer’s contact information so she could “get all of our photos”. Our original contract indicated that we did not want our photos to be shared with the venue for purposes of posting on social media/ for advertising. While we were on our honeymoon, the coordinator reached out to our photographer to ask for our photos, without our permission. Luckily our photographer was great, did not release our photos and ensured we were aware.

    The coordinator informed us they would reach out the week after the wedding to ensure we enjoyed our experience, seek feedback and request a review. To this day, we haven’t heard anything from River’s Edge (wedding was 2 months ago).

    We understand that the venue changed hands prior to our wedding. However, Carmen’s group took ownership, a well-established company based out of Hamilton, so we expected better.

    Overall, we wouldn’t change our choice to get married here due to the beautiful space, great food and service from the day of staff. Our main issues were with the River’s Edge coordinator and how that shaped our experience.



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  • Kristin
    Kristin O. Sent on 03/03/2023
    4.8 out of 5 rating
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    Over and Above what was expected

    The Arlington Hotel was amazing to work with, especially during COVID. They were understanding and flexible with postponing our wedding, helped keep our wedding within our budget and even covered our guests room at the Hotel as they noticed 6 of our guests couldn't make it due to COVID which was such a nice surprise. Katy was very detail oriented and made sure our day was perfect! The wait staff during the event needed direction but overall it was the best day!
  • Lecsy
    Lecsy N. Sent on 30/09/2022
    5 out of 5 rating
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    Absolutely Amazing Team

    The team at the Arlington are absolutely phenomenal! Every detail we wanted was there, if they couldn’t give us an answer on the spot they went and found the answer! Our wedding was absolutely perfect thanks to their team!
  • Will&EmilyZuniga
    Will Sent on 09/05/2022
    5 out of 5 rating
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    0 complaints wedding turned out perfectly

    Amazing staff.
    They were super responsive.
    Very flexible with extra requests and changes.
    Wedding turned out perfect, beautiful setting and professional food.
    Great atmosphere.
    Would highly recommend.

  • E
    Emma Sent on 31/05/2022
    5 out of 5 rating
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    Arlington hotel

    We recently got married at the Arlington Hotel in Paris. We had the best day! All of the quirky hotel rooms really impressed us as well as our guests! We had postponed our wedding 1 year with no issues whatsoever. The catering team were very accommodating with the multiple food allergies amongst our guests. It was the perfect size venue for a smaller wedding. Communication with our sales manager was consistent and professional. We would definitely recommend getting married at the Arlington!

    The Arlington Hotel's reply:

    Thank you for your wonderful review, Emma. We are so happy you enjoyed hosting your wedding at The Arlington Hotel. Thank you for allowing us to be part of your special day.
    Congratulations from the entire Arlington Team.
  • Rebecca
    Rebecca P. Sent on 23/10/2018
    5 out of 5 rating
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    Incredible venue, food and staff! Simply magical!

    The Arlington is such an amazing venue! It was absolutely perfect for our wedding and reception. The wedding coordinator was professional and kind, and the staff were amazing! So many amazing personal touches added, that helped make our wedding special and memorable. The food was incredible, with so much positive feedback from our guests! Couldn't have been any better! Thank you!

    The Arlington Hotel's reply:

    Thank you, Rebecca- it was our absolute pleasure to host you and your wonderful family here at The Arlington Hotel. Your own personal touches made the ceremony and whole event a beautiful and very special event. I am sure your guests will have wonderful memories of your day. Best, Liz
  • Emma
    Emma V. Sent on 20/06/2018
    5 out of 5 rating
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    Best Day Ever

    We absolutely loved this place, we dealt with Liz the whole time and she was absolutely amazing. The day was everything we’d hoped it would be, and the Arlington has so much charm it was easy to decorate. Would definitely recommend to any couples looking for a more industrial/modern wedding.

    The Arlington Hotel's reply:

    Thank you Emma & Daniel- It was my pleasure to be able to be a part of your amazing day. We look forward to your future anniversaries spent here at The Arlington with us!
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