Stone Mill Ballroom
271 Merritt Street L2T1K1 St Catharines (Ontario) Map · Phone number
Write a review Hired? Save

Reviews for Stone Mill Ballroom

4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.9
  • Flexibility 4.9
  • Value 4.9
  • Response time 4.9

Awards

27

36 User photos

Stone Mill Ballroom 1
Stone Mill Ballroom 2
Stone Mill Ballroom 3
Stone Mill Ballroom 4
Stone Mill Ballroom 5
+ 32
Order by:
  • Briar

    Briar · Married on 25 of October of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best day of our life !

    Everything was on point, the bartenders were amazing, food was PERFECT and Ashley was amazing to work with (and I probably emailed her too much)

    Sent on 11/12/2019
  • Evan

    Sarah · Married on 13 of October of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Perfection!

    There are honestly no words to explain how amazing The Stone Mill Ballroom was, but I'll try my best!

    Just over a year ago, my now wife and I walked into the front door of Stone Mill and were lost for words as to how beautiful the main staircase and lobby were. Right from that moment, we knew this was going to be the place we said our "I do's".
    What we didn't know, was just how amazing the rest of the facility and staff were going to be.

    Ashley, the wedding and events coordinator, was there for us right from that first day. She took us on a tour of the venue, showed us everything there is to see, and laid out the pricing and packages. There were no hidden fees or extra charges that we didn't know about in advance, what she told us was going to be the price per head and her estimate, was exactly that. Ashley also took the time to respond to every email with every question we had, and there was a lot. The responses were always professional and timely, and there was never a point where we felt she wasn't putting 100% into our wedding. The day of, when we weren't there to oversee things and make sure everything was in its place, Ashely was, and everything turned out more amazing than we had hoped and imagined.

    Gena, the hotel's Group Sales Manager, was such a trooper with us. We must have asked to add, remove, switch, and change hotel rooms 20 times. Every time we called or emailed she took the time to make sure everything we asked was done immediately and followed up to confirm that the changes were correct. On the day of, we had people moving over into different rooms as we were also moving into the bridal suite. She made sure that everyone's belongings were moved over into the right rooms, and had all of the rooms cleaned as if a brand new guest was staying over. Gena just has that special something that makes you feel instantly comfortable and you know that everything has been done the right way, the first time.

    Brad, the Manager of the event kitchen and wait staff, and his staff on the night of were flawless. Every table had a point server who made sure to introduce themselves and let guests know to ask them or let them know if there were any problems or if they needed anything at all. Every meal came out on time, piping hot, and cooked to perfection. We even had an instance were a guest forgot to check off the "Gluten-Free" option on their RSVP. The guests' mother, also Gluten-Free and seated next to him, was sharing her meal. The wait staff noticed immediately, and after asking if everything was okay and finding out about the guests' allergy, they switched the rest of his courses to Gluten-Free without any hassle. Not a single guest left our wedding hungry or unimpressed by the food and staff. Trust us, it's been a week and we're STILL getting calls and messages about how amazing everything and everyone was.

    Lastly, the venue itself. Not only are the lobby and main staircase stunning. The ballroom, bar area, and hotel rooms are all more amazing than you can imagine. From the exposed brick to the flooring and furnishings, everything looks like it's right out of a magazine.

    If you're looking for a venue in the Niagara area to get married, there is no better value for your money than Stone Mill. We looked at and got quotes from golf courses and wineries in the area, and I can tell you that you could easily spend double the amount on a wedding elsewhere, but you probably still won't even get HALF of what was included at Stone Mill.

    Thank you again to Stone Mill for making our (my wife's) wedding day unforgettable.

    Sent on 20/10/2019
  • S

    Shannon · Married on 13 of September of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our Dream Wedding!

    We had the most incredible day, it was more than either of us could have dreamed about!! All of our guests are still raving about how gorgeous our venue was and how the food was the best they've ever had!!
    All the staff are absolutely amazing and we couldn't have asked for better customer service and attention to detail!!
    We highly recommend Stonemill Ballroom as your venue!!

    Stone Mill Ballroom 6
    Stone Mill Ballroom 7
    Stone Mill Ballroom 8
    Sent on 27/09/2019
  • C

    Chelsea Mizzi · Married on 19 of July of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Loved our wedding!

    The service from the staff was excellent, the food was delicious (fire oven pizzas for mid night buffet- yumm!) and the drinks were flowing. It being attached to the hotel was also extremely convenient. It is a beautiful venue that was accommodating to our needs, I would definitely recommend this venue for future weddings.

    Sent on 25/09/2019
  • Brittany

    Brittany Denham · Married on 13 of April of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Could not have asked for a better wedding venue!

    I am so incredibly happy that we chose Stone Mill Ballroom for our wedding. Not only is the venue beautiful, Ashley was so responsive and helpful at every step of the process. She helped me with every random request, no matter how outlandish, and I was able to create the ceremony and reception of my dreams thanks to her. I could not believe how kind, accommodating and supportive every single member of staff for to us. They went above and beyond on our day and my husband and I have so many great memories of genuine conversations with bartenders, servers and everyone we came across.
    The food was incredible! We had multiple guests tell us without prompting that it was the best wedding food they’d ever had, and some are pretty hard to please!
    The day went off without a hitch and it felt so good to be able to relax during the reception and not have to worry about details. I would 100% choose Stone Mill every time and definitely have been recommending it to family and friends (I personally want to go back so badly and celebrate on the other side)!

    Stone Mill Ballroom 9
    Stone Mill Ballroom 10
    Sent on 28/04/2019
  • Amanda

    Amanda Iannazzo · Married on 12 of April of 2019

    2.8
    • Quality of service:
      3.0
    • Responsiveness:
      3.0
    • Value:
      4.0
    • Flexibility:
      2.0
    • Professionalism:
      2.0

    Sad to say what could've been, wasn't close to perfect

    We planned with the venue coordinator at The Stone Mill Ballroom for the last 14 months; every minor detail to ensure that both them and us were on the same page with everything. Unfortunately we had to get to our wedding reception, and during our meal to see things unravel. And not in the positive way. The food for the most part was good. Finding out the night of our wedding (not in the last 14 months of meeting) that our guests couldn't order shots to celebrate until after 9 PM was ridiculous. (Arent all bartending smart served if there is a concern with guests?-- we had also mentioned prior to the night that if this was an issue at the reception. That we would take care of it, but didnt expect there to be one with our guests) The only excuse we received was "it's part if our policy" finding this out prior to the day would've been favourable. On our wedding night? And by guests of our reception none the less, very unprofessional. We could've made an announcement so guests were prepared and not embarrassed at the bar when ordering a celebratory drink. Other minor details were botched even after we told the banquet manager to correct the issue, he still went on as though the detail didnt bother him, but was something that saddened us. After saving for and investing in this venue for our special night, we did not feel like the guests of honour. For our guests to mention something that we had previously set up during our meetings was a let down. Things as simple as having the bread loaves served sliced and not whole (as our contract stated) The coordinator we had worked with for 14 months left the night early! This we were shocked about. Having worked in banquet services bf, the manager always stayed until the end to ensure everything was perfect for the couple. The owner Tony, when we did meet with him, was amazing, friendly, kind, and willing to please and take care of whatever we needed throughout the planning. We look back and would've like to have dealt with him as the banquet manager/coordinator. When we look back at our wedding reception, there were goods, but unfortunately to say, we can't say it went without glitches.

    Stone Mill Ballroom 11
    Sent on 18/04/2019

    Stone Mill Ballroom's reply:

    Amanda & Mathew,

    We are saddened to hear that you felt we fell short of delivering a perfect day. Unfortunately, the shots rule is our policy and we do not serve shots until after dessert course is served. Moving forward we will ensure this is brought up to each of our clients.

    As the Sales Manager, I do stay until dinner has been served and then our banquet manager completes the evening. On your wedding night, I was actually present until 11:00 pm, as I waited to ensure your Late Night Table was ready for you.

    The bread was served as requested, the way the restaurant serves their bread. It is our home loaf, which is brought to the table unsliced, on a bread board, with a knife and tapenade. When brought to the banquet managers attention, we offered to fix the problem by slicing the bread for each table. We apologize for the miscommunication on this detail.

    Congratulations Again and Best Wishes.

    Regards,

    Ashley Spurek
    Sales and Event Manager
  • Jennifer

    Jennifer · Married on 08 of September of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Perfect Wedding

    We just got married last weekend at the beautiful Stone Mill. Tony & Ashley were awesome to work with and always took the time to ensure that the day went perfectly. Their professionalism and knowledge about the wedding industry was top notch. The food was excellent and my guests are still talking about how fun our wedding was. Thank you for making my vision a reality!!

    Sent on 15/09/2018
  • J

    Julia Lewis · Married on 08 of September of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Perfect Day

    Tony, Ashley and everyone at the Stone Mill Inn was so helpful and accommodating when it came to planning our wedding! Ashley always responded to emails very promptly and was on top of all the details. So much great feedback from our guests regarding the venue, hotel rooms and especially the food! Antipasto spread was a big hit! I wish I could do it all over again and be a guest at our own so I could relive it from their point of view! Thank you so much Stone Mill Inn!!!!

    Sent on 05/10/2018
  • Martina

    Martina · Married on 07 of July of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Dream Wedding

    Tony and Ashley worked hard to provide us with the best service! They were extremely accommodating and professional. If you want convenience, this location is for you! Our ceremony and reception were there and we stayed at the Inn for two nights. The food was also amazing and the staff was so nice and helpful! I would honestly recommend Stone Mill Inn because of the service and the beautiful ballroom. Our wedding was a dream come true because of the workers at Stone Mill Inn! :)

    Sent on 15/07/2018
Hired this vendor?

ContestYou could win $1,000!

Plan your wedding on WeddingWire to earn chances to win $1,000. Learn more.