Reviews for Millcroft Inn & Spa
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
25 reviews
95% recommend it
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![Megan]()
Megan S. Sent on 17/09/2023Beautiful venue space
The Millcroft is a beautiful venue with a lot of outdoor spaces that are great for photos. All our guests loved our decorations and the beauty of the ceremony garden and the reception space. There were a lot of great things about this venue but also some not-so-great things. There was a lot of mixed and inconsistent information through the planning process where one day we were told one thing and the next no that’s not the case. There were also instances where we were being charged in the final wedding estimate things we never asked for like extra bottles of wine at dinner. Angelina was great at answering questions and professional/kind throughout the planning process. Kelly (our day of coordinator) was where we experienced most of the inconsistent information which made the planning process very stressful. We also found out from our dj (who happened to do a wedding here 2 weeks before ours) that Kelly was no longer with the Millcroft. It was very frustrating to not have found that out by the venue themselves as Kelly was involved in all the planning and the person who helps the ceremony and day run smoothly. However, they had Dianna fill in for the ceremony and rest of the evening and she was fantastic!! We wish we had her from the beginning as she did an amazing job helping run the ceremony smoothly and just doing a lot of small little touches throughout the evening like bringing us the cocktail hour appetizers and drinks after the ceremony and taking a photo of my dad and I from behind before walking down the aisle. Overall, the whole day was great but there were two things by the venue that should not have happened on someone’s wedding day after they’ve spent so much money/planning. Food service was quick and the wine service was great. However, our entrée was the beef tenderloin and the cooking of the meat was super inconsistent, some guests were served more rare others more well done. We had tasted this ahead of time at the meal tasting as medium rare and we were happy with it but we asked if guests could give their preference for how well done (as my cousin’s wedding did this) and they said no but that they would cook all of it at “medium” since we mentioned a lot of family members really prefer more well done. On the day, my husband and I were served rare beef tenderloin like so bloody and disgusting even one of our groomsmen said you could get food poisoning from that, it was that undercooked. So, we politely asked them to cook it longer as this wasn’t “medium rare” or the “medium” we were promised. They came back with our food way too fast that it had barely been cooked. Now, it was closer to “medium rare” but still way undercooked compared to our meal tasting, so I had to send mine back a second time. I almost switched mine with my friend beside me cause hers was cooked properly. My husband was extremely disappointed that as the bride and groom who have spent so much money on the meal were served something so awful compared to what we were promised/expected based on our meal tasting. The other thing that really upset us was the Millcroft opened the bar before dinner service was over. They knew in our timeline that my brother and us (the bride and groom) had a speech prepared for after dinner before dessert. Because of the mess up with our entrée, the service got delayed and my husband and I had to go do sunset photos for 15 minutes quickly while everyone was finishing their entrée. When we came back everything was very chaotic, the bar had been opened while dessert was being served to the people still sitting down. My brother was very upset as he did not want to do his speech when everyone’s up getting drinks and ready to dance thinking dinner is over. This made me and my husband upset too. It was so upsetting that they would open the bar before dinner service was over when the bride and groom aren’t even there and knowing that there were still speeches to be done. Every wedding I have been to has had delays in dinner service and everything else just got delayed (ie. Open bar opens later if dinner service goes longer). To do that to the bride and groom to the point that it was so overwhelming and unexpected that I started crying was just very disappointing. We didn’t let it ruin our night as we had the BEST time celebrating with our friends and family and there were also a lot of great things like how beautiful the venue is (and we would still recommend this spot) but those two things at the reception really left us disappointed. -
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Michelle L. Sent on 12/07/2023
Good Intimate Wedding Venue
Millcroft is a beautiful venue for an intimate wedding. The wedding garden is so romantic and private and a perfect setting for photos. The hotel and grounds are charming and perfect for a vintage or rustic wedding feel. We had beautiful weather for our wedding day and everything was perfect! However, I hired an outside wedding planner though to take care of everything. Because....communication in the beginning phases with Millcroft was pretty poor...days before getting a response and with unhelpful replies. I felt very unsupported.
However, we were assigned a new coordinator a couple months before our wedding and she was great - much more helpful and responsive. Still glad I hired help though because they don't do much to help with the preparations or day of coordination.
A few other things we weren't thrilled about while working with the Millcroft was that we found them to be very stringent and inflexible with our requests. And there were a lot of mixed and inconsistent information given to us, which made our planning with them frustrating at times.
Also beware of surcharges. Any deviance or minor request outside of their standard wedding package came with a pretty hefty up charge. So we ended up not doing some things we would have like to, because it was just unreasonable.
Everyone loved the food - however our meal (and the wine) wasn't exactly as we had at our tasting and the veg was very minimal and burnt. Water and Wine service during dinner was slow and minimal as well - glasses were empty every time I looked around and we had to ask for water refills numerous times. I was a little disappointed with this.
Other than those few things, we were very happy with our wedding and choice to have it at the Millcroft. -
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![Alana]()
Alana C. Sent on 13/07/2023Beautiful Venue, Wonderful Service
The Millcroft was the perfect venue for our rustic, elegant, romantic wedding. With only 50 guests, we wanted something intimate and quaint that captured our love of the outdoors.
From booking with Angelina to our coordinator, Kelly, we had excellent service from all the staff who went above and beyond both before and on our day.
Our one disappointment was the lack of flexibility in menu packages / pricing. We hoped for a dessert buffet rather than a plated dessert, but weren’t able to come to a reasonable cost adjustment to warrant it. Ultimately we stuck with the plated dessert which was delicious! The chicken supreme was moist but did lack some flavour. The appetizers and other courses were very flavourful and appropriately portioned.
This venue truly allowed us our dream wedding and we are truly appreciative to all the staff for their part in it: -
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![Nicole]()
Nicole O. Sent on 15/10/2022Made our day the best day
This venue was so beautiful and made our day incredible. We spent the night before our wedding there had a beautiful bonfire and went to the spa. The day of was great set up was a breeze and everything we needed wad availble to us not to mention the food was beyond delicious. Looking back I wouldn't change a thing. -
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![Carolyn]()
Carolyn W. Sent on 31/08/2022A beautiful venue with wonderful food and excellent service!
We chose the Millcroft as our venue because it was super convenient to have our ceremony, cocktail hour, and reception all in one place. With hotel rooms, a restaurant, and spa, on-site as well as beautiful grounds this place has something for everyone. The food is delicious and the staff provided excellent service at all times, whether it was our taste testing, cocktail hour, dinner, or breakfast the morning after someone was always making sure that we - and our guests, were being taken care of.
Thank you to the whole team at the Millcroft for making our wedding special! -
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Josee D. Sent on 06/11/2021
Quaint, intimate wedding!
We had a great experience with the Millcroft Inn and Spa. The grounds are so pretty and all of our guests stayed onsite, many taking advantage of the pools the next day. The ceremony spot was beautiful; we didn’t add any decorations because it is so lush in the summer as is. Our coordinator Christina was responsive to our emails even with reduced hours because of covid. She came to pick up the bride and bridesmaids in a golf cart to make sure they were at the ceremony spot on time. For our reception, we had a small 40-person reception in the River Room due to covid. We rented 2 speakers instead of having a DJ and it was perfect. The service was good and they kept the drinks flowing! The waterfall is just outside so it’s perfect to get some air outside throughout the evening. We booked early enough that we got the whole 3rd floor in the Manor House for the bride and bridesmaids (the floor only has 2 rooms so we booked both, with a hallway lounge and a large balcony) and it was amazing for getting ready and being secluded from guests. Would recommend Millcroft for a small wedding (the max is 80 in that room)! ☺ -
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![Michael]()
Michael S. Sent on 19/10/2020The Most Romantic Intimate Wedding
The Millcroft Inn is such a Beautiful Intimate location for a wedding , nestled in the country with a rustic and romantic setting and a staff that go over and above to cater to your every need . Our wedding day was so amazing with every detail looked after. Christina our wedding co ordinator was so helpful and always there when needed , during this difficult time with restrictions Christina made us feel confident , comfortable and relaxed with keeping all of the details in order .
Thank you again for all of the personal touches you gave us Christina on our special day .
Millcroft Inn & Spa's reply:
We were truly honoured to be part of your special day. We look forward to seeing you each year on your anniversary. Wishing you a lifetime of happiness.
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