I absolutely loved the venue - it felt like a cottage weekend with all our friends and family. Everyone had such a good time. The pictures came out beautifully, the food was delicious, ours was the only wedding happening (unlike other places that could host multiple weddings on the same day), and Helen… omg. Helen is the day of coordinator and your best friend. She truly goes above and way beyond. I cannot speak anymore highly of her. A wonderful experience and so glad we chose this venue for our wedding

We got married in late October and the entire property at Eganridge was stunning. We had our ceremony under the big maple tree by the water. The big maple and the trees across the lake in the background were displaying full fall colours. It was beautiful. Beyond the scenery, the staff are friendly and very helpful, the planning process was simple and flexible, and the ability to have our wedding guests stay on-resort for the weekend made the whole experience more special. I would recommend this venue to anyone.

The wedding party was amazing and it's far beyond our expectations. One spotlight was that the staff arranged the golf carts in between the wedding ceremony, so that our guests could comfortably commute the locations. That was not included in the package so I was amazed by this arrangement!

What's more, the overall arrangement was smooth and executed according to our plan. And the kitchen is flexibly accommodated the ad-hoc request!

We loved Eganridge from the first time we toured it. We loved it even more after our wedding. Making plans was easy as Eganridge was quick to respond and provided lots of useful, honest feedback for how to schedule the weekend.
The staff was fantastic, helpful and kind. They are all happy to help solve any problems or answer any questions.
The value for money was well worth it. Our guests had an amazing time, the food was great and the venue for the weekend wedding was stunning. 10/10 would do it all again.

Manager Jason was super helpful. Event coordinator Helen was wonderful and made me feel like my vision for the was safe in her capable hands. All the staff were amazing and professional, made my guests feel welcome. Food options were vast and we had zero complaints about the meal or service. Overall, allowed me to enjoy my experience. The service did not change when we went back for our first anniversary and set a new standard for us.

I got married at Eganridge last September and my husband and I were so happy with our experience there! We went with the weekend package which was so much fun being able to spend more quality time with our guests. The property is stunning and we are still receiving compliments from guests on how beautiful everything was. The staff truly went above and beyond to make sure the weekend was perfect for us. Special shout out to Carly who did our day-of coordination… she’s phenomenal!

Leading up to our wedding at Eganridge we were not thoroughly impressed with them. I found the communication lacking on their end. When I would send an email with questions Jason would only answer part of the email so I would need to resend the same questions. The day before the wedding Jason told me he would not be my point contact for the majority of my event which left me feeling uneasy going into the weekend.

This last minute change was one of my highlights. Alison was my point contact for the wedding weekend and she was amazing. She was organized, attentive to our needs and very friendly. I would recommend asking for Alison right from the start!

Another communication issue was that none of our guests made reservations for breakfast and were given a hard time about it. It is Eganridge’s policy to have reservations and we are grateful they accommodated everyone; however, no one was prompted or told the policy on check in and we noticed the sign wasn’t up until we were leaving.

During the actual event most things went exactly as expected. The food was absolutely amazing. The suggested timeline of each course felt very spread out. I would have liked it a bit closer between courses but everyone was able to get their meals close to the same time which was nice.

The afterparty bonfire was why we chose Eganridge and it was awesome! We were the first wedding of the season and I think the event hiccoughs were because of that. The s’mores for the bonfire felt like whatever they could scrape together. After the ceremony, the Dunsford house patio doors weren’t locked so guests went in there when it started to sprinkle rain. Since we didn’t expect them in there there was a bit of a mess left from getting ready.

Overall I would strongly recommend Eganridge’s wedding weekend. From the Welcome BBQ to the after party bonfire we had a great time and were treated very well.

We held our wedding at Eganridge in July 2025, and while there were some wonderful moments, the overall experience was not what we expected — especially given the premium “Platinum Package” we purchased, and the venue’s reputation for being high-end and ‘luxurious’.

Let’s start with the positives:

• The ceremony setup was absolutely beautiful.
• Cocktail hour was well-executed with great food and pleasant, attentive staff.
• Our signature drinks were exactly as requested and enjoyed by many.
• The late-night snacks were a hit with our guests.
• Bar staff, particularly Carly and Tara, were excellent.
• The golf cart limo made it easy for older guests to move around.
• Allison, our day-of coordinator, was outstanding. She was kind, calm, and handled everything in her control seamlessly.

However, these bright spots were overshadowed by several serious issues that impacted the comfort and enjoyment of our guests — and left us disappointed and frustrated on a day that should have been joyful and stress-free.

The Ballroom Was Unbearably Hot

The indoor ballroom was 27°C (81°F) all night. It felt hotter inside than outside, and multiple guests commented on how uncomfortable the space was. People were using paper fans at nearly every table and stepping outside just to cool down. We chose this venue specifically for the ballroom as a backup for summer heat, trusting that it would offer comfort and climate control. We later learned from staff that the air conditioning had been broken for weeks — this was never communicated to us in advance.

My husband is an electrician and works in HVAC, and we had four other HVAC professionals in attendance. Every one of them confirmed this was not a result of guest volume (we had under 103 guests — far below the stated capacity of 150), but a system failure. For a venue of this caliber to continue hosting events without functioning air conditioning — and not disclose it — is unacceptable.

Food and Menu Delivery Fell Flat

Food was the number one reason we selected Eganridge, so it was incredibly disappointing that dinner fell far short of expectations. Some key issues:
• The beef entrée was served without the herb butter and trio of sauces we paid extra for — and when sauces were served, they came on shared plates, inconsistently, and two of them tasted nearly identical. Servers didn’t seem to know what they were or how to explain them.
• The chicken dish was completely unrecognizable from our tasting — no cherry sauce, no microgreens, no garnish, just a brown slab. Even if the taste had been off, at least a visually appealing dish would have been something.
• Not a single guest complimented the meal — except for the salad. As a lifelong foodie, this was incredibly disheartening.
• The vegetarian entrée was the wrong dish altogether. We had confirmed Wild Mushroom Strudel (and it was printed on the menus), but guests were served tofu wrapped in eggplant. One of our bridesmaids couldn’t eat it due to a severe dietary restriction – which is why we selected the dish initially. Others said they left the meal still hungry — there was no starch or substantial component to the plate.

Wine, Water & Table Service Lacked Basic Hospitality

• Wine was meant to be served throughout dinner as part of our package — but most tables only saw wine once. At our head table, no wine or water was offered at all.
• Guests began going to the bar to get their own drinks.
• We had specifically requested self-serve water stations be placed in the ballroom or foyer — especially important in the heat — but none were set up.
• Tables were left cluttered with empty glasses, making the dining environment feel messy and poorly managed.
• Some guests even stepped-up and cleared their own tables of glassware – honestly, we feel embarrassed for our guests to even consider doing this.
• Because it was so hot – more than 70% of our guests were back in their rooms or on route home by 11pm. We paid for full top-rail open bar service until 1:00am – honestly, it feels like we were scammed – the venue made money off of our guest’s discomfort.

Guest Accommodations Were Also Sub-Par

We received complaints from guests staying in the rooms and cottages:
• Earwigs and bugs were found in all the cottages, including in the bed in our honeymoon suite when we returned after the wedding.
• The Dunsford House upper rooms were excessively hot — with temperatures reaching 28°C inside, making it nearly impossible to sleep.

Communication & Follow-Up

Throughout planning, Jason was our primary contact. On the Friday afternoon (a few hours before our rehearsal), he let us know he would not be on site all weekend). We were surprised — and frankly disappointed — that we received no follow-up or acknowledgment after the wedding. No message, no check-in — nothing. After spending nearly $40,000 on this wedding (not including the non-refundable paid-in-full cottages and rooms – which we had fully booked for the weekend (excluding one singular Terrace room), we expected at least a courteous “thank you” or inquiry about how things went.

It was left to us to initiate this feedback, which only added to our sense of being let down. We had truly hoped to feel supported by the team behind the scenes, but this wasn’t the case. His response email made it clear that although he takes some responsibility for the events shortfalls, he also fundamentally misunderstands what it means to work in hospitality.

Other than offering us to come back on our 1-year anniversary, another milestone we would not trust this venue to deliver on; Jason accused us of “blackmail” for suggesting we may leave a review, implied that our honest feedback could threaten the livelihood of hospitality workers, and repeatedly stated that “no amount of money can fix it”, so there’s “no point” in discussing any form of resolution.

He even advised us not to contact Windsor Arms (who owns the venue), claiming it could be “unfavourable to us”, would be a waste of our time and only frustrate us further — an incredibly dismissive response, especially after a $40,000+ event.

This kind of attitude is not only unprofessional, it's hostile. If Jason feels that customer service, accountability, and basic hospitality standards are negotiable, he is in the wrong career. It is not “blackmail” to leave a truthful review after being contractually let-down and dismissed — it’s what reviews are for.

Final Thoughts

This wasn’t just a small birthday party or casual gathering — this was our wedding day, and we invested a great deal of time, trust, and money into the promise that Eganridge could deliver an exceptional experience. In many ways, they did not.

Some of these issues — on their own — might have been forgivable. But taken together, and worsened by the stifling ballroom heat, they became impossible to overlook. Our expectations were not unrealistic — they were based on the platinum-tier service we were sold.

We are hopeful that Eganridge will take accountability and reflect on how to improve moving forward. But unfortunately, we cannot recommend this venue to others without some very serious caveats.

If you’re still wanting to check out Eganridge – head over to their outdoor patio, Stables, for dinner & drinks, or the spa for a pedicure – the ladies are awesome! Other than that – save yourself some money and disappointment, especially on a once-in-a-lifetime event like your wedding.

Mel & Keegan

The staff at Eganridge was simply the best. We got married in September 2023; and the venue was stunning. Helen and her team were on the ball, professional, and made sure me and my wife were well taken care of. We got stuck taking photos and missed our opportunity to have some snacks during cocktail hour, but they made sure to run us out some so we didn't starve. Super happy about the whole thing.

Our wedding at Eganridge was magical, we did the weekend wedding package which was the best choice ever! So many of our guest told us it was the best wedding they have been to , and the food and service is amazing, we wouldn't change a thing. In fact a bunch of our guest are planning to stay for a weekend next year for a " round 2"