Courtyard by Marriott Hamilton Hotel

4 reviews | Hamilton (Ontario)
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Reviews for Courtyard by Marriott Hamilton Hotel

4.4 out of 5.0
  • Quality of service 4.5
  • Professionalism 4.2
  • Flexibility 4.2
  • Value 4.8
  • Response time 4.2

Awards

4
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  • Amy-Lee

    Amy-Lee G. · Married on 10/10/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Exceptional Experience

    This venue was welcoming from the start. Throughout out the rollercoaster of COVID they stuck by us and made sure we would get full refunds if things had to be cancelled suddenly. Some of my guests did cancel on us 24hrs before our wedding and I still got a refund on their plates.

    The food was amazingly done. My guests had nothing by compliments to say. There was so much food people were extremely full and happy.

    The manager Andrew Clark was very responsive every step of the way. He answered any question I had and did everything he could to make our day special. When my other vendors came to do their thing he was there to assist them. Overall would reccomend for a stress free experience.

    Sent on 20/10/2020

    Courtyard by Marriott Hamilton Hotel's reply:

    Thanks so much for all the kind words! It has been such a great pleasure to get to know you and Matt over the past year. Even with having to overcome so many obstacles, we are so glad that it was a success. All the best in the future and hopefully we will see you again soon!
  • M

    Megan S. · Married on 04/05/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    An amazing Vendor

    We can't speak highly enough about this vendor as our venue. Every person we dealt with was a joy. We had everything go wrong, and they did everything they could to make it right. We love them so much

    Sent on 17/08/2018
  • [Anonymous]

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Fabulous venue to deal with. A great help with making our vision of our day come true.

    Sent on 24/11/2014
  • K

    Kara K. · Married on 06/10/2012

    2.6
    • Quality of service:
      3.0
    • Responsiveness:
      2.0
    • Value:
      4.0
    • Flexibility:
      2.0
    • Professionalism:
      2.0

    As the Courtyard is the only halfway decent hotel in Hamilton, the hotel block for our wedding was set up with them. If any other hotel would have been available, I would have cancelled the block and sent our guest elsewhere.

    Nine months out from the wedding, Marriott repeatedly told guests the hotel (and block) were completely booked. Knowing this wasn't the case since our save the dates hadn't even gone out yet, I called and tried to make my own reservation. I too was told the hotel (and block) were booked. When I questioned their statements, I was told once again no rooms were available. Finally I was given a room but told that only the rooms in my block were available. Shockingly, as it got closer, more rooms became available. However as it got closer and closer to the wedding, guests were frequently told no rooms were available. I find this especially hard to believe given that my father in law was able to reserve a room that same day.

    The rooms are nice and decorated well, but SMALL. My parents reserved a suite where we got ready. Four of us stayed there the night before the wedding. We had been told the room slept 4, but the pullout bed is definitely a twin. If you have more than 3 people, you'll want to reserve a second room.

    The staff wasn't all that friendly either. Others in the bridal party commented how they did everything they were supposed to do and said the correct things, but nothing seemed genuine. However, the hotel did email all guests to let them know of street closures the weekend of the wedding and did their best to ensure that only guests / those with guests were parking in the lot.

    All in all, Courtyard served its function and everyone coming to the wedding from out of town had a place to stay. But the hotel block and the hotel's refusal to allow guests to reserve rooms turned out to be a larger headache than I expected.

    Sent on 01/11/2012
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