Reviews for Baymont Inn & Suites and Conference Centre

Reviews

• Kendra W. Sent on 06/05/2019
  3.2 out of 5 rating

  3.2
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Wedding with overnight guests

  Baymont inn was adequate in all departments except that I was not given the bridal suite that I was shown when we made the deal. The room I was given was in fact kind of shabby in comparison to the one I was shown. Its closet was in a very impractical place for a wedding gown behind the bedroom door. There was no jetted tub. And the space was less. Less appealing to the eye. I was too busy to care at the time. Our attention and service was good. Restaurant was kind of weird. No windows and stuff. Lots of mirrors. I think we came at a very busy time because there were no tables and no plates at the buffet. Also a couple of items were empty dishes at the buffet.

  Baymont inn was adequate in all departments except that I was not given the bridal suite that I was shown when we made the deal. The room I was given was in fact kind of shabby in comparison to the one I was shown. Its closet was in a very impractical place for a wedding gown behind the bedroom door. There was no jetted tub. And the space was less. Less appealing to the eye. I was too busy to care at the time. Our attention and service was good. Restaurant was kind of weird. No windows and stuff. Lots of mirrors. I think we came at a very busy time because there were no tables and no plates at the buffet. Also a couple of items were empty dishes at the buffet.

  Baymont Inn & Suites and Conference Centre's reply:

  Dear Kim,
  
  Thank you for taking the time to tell us about your experience at Baymont by Wyndham Red Deer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
  
  Your feedback is very important to us, and I am saddened to hear that the hotel was not up to the standards that it should have been. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations.
  
  We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
  

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