The prospect of anyone enduring the ordeal we experienced with Luxe during wedding planning leaves me with a sense of dread. Consider my review a word of caution – steer clear of this agency unless they demonstrate a marked improvement in their accountability and client care. Our concerns weren't rooted in understaffing or the aftermath of COVID, both understandable issues. Our frustrations lie squarely with the unprofessional service offered by Luxe.

We encountered bright spots in the form of Christy and Tiffany during the initial and later stages of our journey. Their professionalism and attentiveness truly deserve recognition.

However, our assigned travel agent, Jackie, cast a shadow over our experience. Her neglectful communication, dismissive attitude, misleading information, inaccessibility, and lack of foresight deeply affected our journey. This poor performance resulted in about 30% of our guests having to arrange their travel independently. Air Canada Vacations proved challenging to work with and it could have been nice to have an intermediary to manage that relationship. Luxe simple compounded one non responsive organization with another. So now delays from ACV were then delayed by Jackie's inability to communicate until she was prompted multiple times. Jackie's response time to requests often ranged from 2 to 30 days, leading to numerous unanswered emails, voicemails, and website inquiries.

Luxe should strive to have a better relationship with ACV to improve Luxe's service.

Luxe seemed to treat contractual deadlines as optional, frequently missing their own timelines. A case in point is the post-travel concession money, which took them 18 weeks to deliver, contrary to the promised 3 weeks. Even the internal delay which could have been communicated at any point, wasn't.

In summary, Luxe and Jackie made us feel more like their employees rather than their clients. Our communication efforts exceeded 40 hours, and the delays incurred by Luxe forced us to spend an extra $4,000 on last-minute bookings outside of their block. Luxe transformed what should have been a joyous wedding planning experience into a strenuous uphill battle.

I have been in contact with Luxe Destinations to plan my June 2020 wedding since the end of 2018. This review will only be discussing my experience prior to the pandemic.

Let's start with the positives as they are very short. Tiffany Bell the actual wedding planner and Marrida Yusuf (my first travel account manager) AWESOME! Nothing but positive things to say, both ladies were super responsive and helpful. Tiffany LISTENED to everything I wanted and HELPED to get all my dreams within my budget. She over extended herself answering questions regarding hotel, guests etc and did everything she could to get my guests and myself the help we needed even though it was not part of her tasks. Marrida responded fairly quickly to all emails and even had an automatic reply setup advising of her working hours and when to expect a response (this is next level technology for this company apparently, glad she had access to it). She would reply to each question I had by referencing my question and providing an answer (again next level for this company).

If my interactions were only limited to Tiffany and Marrida the review would be 5 stars and I would be referring Luxe Destination Weddings to anyone who would listen. Unfortunately that is not the case.

Again let me state it again my interactions with Luxe Destination Weddings started at the end of 2018 and all occurrences happened PRIOR to COVID.

Christy Beaton - she helped us select our hotel. Not terrible but not the greatest, she spent most of our calls discussing her knowledge of the islands and her spouse being from Saint-Vincent - my only tip would be make a connection with the bride and groom but then let it be about the BRIDE AND GROOM and what they WANT and LIKE.

Laura Covi, this is when it all went DOWNHILL. Marrida was promoted to another position in the company, well deserved because as I said above she was AMAZING. I was given a new travel account manager, Laura Covi in August 2019 (again pre-COVID). From the very beginning Laura was terrible. She took weeks to respond to emails, if she even bothered to respond. Would tell one guest one thing and another guest something completely different. She would take any where from a week to a month to process payments from guest's credit cards and then you'd have to chase her for invoices. I escalated her with the help of Tiffany to a manager name Lizzy (this was a phone conversation only so I do not have her last name). Lizzy did show EMPATHY, she LISTENED to my concerns and she explained that Laura was new and even offered a new Account Manager to me. As a manager myself, I expressed the areas of opportunities for Laura to Lizzy and declined the new Account Manager to give Laura a chance to improve - I always empower my own employees to try and solve their customer issues before passing the buck to someone else more experienced as this is how you learn - BIG MISTAKE.

Laura called apologizing and promising awesome results from that point on... NEVER happened. She went MIA a few weeks before March 2020 and I was then given another travel account manager. This was escalated to Christy once again no empathy was given and again as previous reviewers have said no accountability. I have been in the Customer Service field for 15 years and a manager for 5 of those years and empathy is the minimum folks.

I won't even get into COVID related things, refunds etc. All of my review is BEFORE COVID. This company is an absolutely no for me! I chose them to simplify my wedding and so that I would NOT have to personally deal with my guests bookings and etc, I ended up being the first contact for my guests as they could not get in contact with Laura. I should send a bill for my time and services since I was doing their job.

My suggestion have Marrida and Tiffany retrain your entire staff on how to be empathetic, attentive, responsive and HELPFUL.

We dealt with this company for a destination wedding and had to deal with two representatives: Jennifer and Marrida. The first one was completely unhelpful as we wanted to change our flight dates and did not answer several of my e-mails. The latter was able to accommodate us for our flights and answered promptly. However, with the changes made, Marrida was not at all helpful with accommodating us with the inclusive advantages we had paid for such as transportation to hotel and checked-in baggage which was originally included in the price. Marrida showed no efforts in helping us and did not empathize with our situation. I would definitely not recommend this agency to anyone organizing their destination wedding. Due to their lack of effort and consideration, we had substantial additional unexpected costs. I would have done a better job booking the trip myself.

All this company does is ask your questions via email/phone to the resort coordinator. You can do that yourself. Our planner Tiffany had made us a budget spreadsheet since day 1. 10 days before we were leaving for our wedding our sheet was off by 1200$ USD. That is a lot in Canadian. And telling us that the resort would try and make up for this when it was clearly her fault. We ended up not being able to afford our wedding video because of this mix up. She did not offer any compensation for this. The planning she did with the resort did not turn out like our vision anyway. The flowers we all so big on our head table that we couldn’t be scene by our guests, my bouquet was way to big covered my whole dress, so I paid for all this ahead of time and didn’t get any refunds when I asked them to make everything a more realistic size. I basically spent 3 hours at the resort with the planner anyway. Reviewing every thing I wanted like Tiffany didn’t do anything. Do not waste your money. The travel agent that books with your guests takes days/weeks to get back to them having them panic and contact you for answers (also what your paying this company for) I DO NOT RECOMMEND!!

I had a destination wedding in Montego Bay Jamaica on Aug 24th 2019 and worked with Michael at Luxe. Michael did an excellent job in organizing a group of 68 of us to book rooms at the Royalton Blue Waters. With many last minutes changes with my guest, Michael was very professional and worked quick and getting things completed for their travels. He was very organized and kept me updated on all of the happenings. He reached out to be only a handful of times asking for help to get a hold of some of my guest after already reaching out to them a few times. He was always on top of it to make sure my guest were well informed on what they needed to know about travel, their room, and transportation to get to the resort. He was amazing to work with and i would highly recommend him to any future brides and grooms when booking a destination wedding. He made that process so smooth and I did not have to worry about a thing.

Attended a wedding where the bride booked with luxe. She cried for 3 days straight before the wedding because half of her family and friends couldn't attend due to the poor planning by Luxe. Issues with flight tickets and accommodations came up last minute. Book with ANYBODY else but luxe.

All their employees are unprofessional and as soon as they have your money, you're screwed. They'll offer a discount if you book by a certain time to entice you but you'll end up spending more in the long run trying to fix your mistakes. Don't waste your time or money.

We had a great experience. Price wise we got lucky getting engaged before Christmas, they had an awesome deal going on after so we got a steal with this place! We had Lizzie originally for our travel part, she was amazing. We had Meghan as our wedding planner. She was great at responding and communicating everything we needed to the resort. Everything ended up being perfect.

Luxe is efficient, professional, incredible and Luxe represent great customer service who strive to make our wedding vision come true. Emily Scott was our wedding coordinator and she truly is amazing! From our first greet and even the day of the wedding and after the wedding, she made sure everything was going well and ensuring we were happy. Her compassion and work ethic portrayed proudly and we are extremely grateful to have her plan our wedding. She made everything stress free and exciting! We knew the moment we had Emily in our lives, we were going to be fine. We trusted her fully to bring our vision and wedding to life. Her experience and skills in wedding planning and great personality brought us comfort and knowing what a fantastic job she did the day of, we couldn’t be more proud of Emily. Thank you Emily and Luxe, our endless gratitude will always be appreciated and cherished as we look back on our wedding photos or wedding video.

I can't praise Luxe enough, and I honestly don't think our dream wedding would have happened without them. From the start of the planning process it, straight through to the wedding day, our entire team at Luxe managed everything we and our guests threw at them with ease. I, like any bride, had a couple of freak out moments especially when it came to waiting to hear back from the hotel on certain things, but they always stepped in to put me at ease. Huge shout out to Jennifer on the travel side in particular - we had a big group coming from all over the place (which is why we had a destination wedding!) and she had it completely handled. Thank you!!