Mosaic Event and Party Rentals

I have used Mosaic Rentals for 3 years now - the first 2 (and this year coming up) for my work Christmas party that we host and this year also for our wedding that we held at home!
I keep returning because of the exceptional service and ease of business for our Christmas parties but for our wedding, I was completely blown away!
We held a surprise wedding on Thanksgiving (our families were not aware) and I wanted to decorate the unfinished basement like a little banquet hall, not knowing if that was possible.
For one thing, what I asked for vs. what I got was not the same....it was SO MUCH BETTER! Lobna and Ghada heard what our plans were and took a vested interest in making sure it was the best day ever for us! They made SO many suggestions and design adjustments (without trying to up sell or increase my cost) and the results were amazing. They spent two days getting it absolutely perfect!! They were kind, thoughtful and incredible at taking a vision and making it come to life!
Our guests were flabbergasted to say the least - it didn't even look like our basement!
I 110% recommend using Mosaic rentals to anyone in need and wouldn't even consider another place!!
Thanks so much for all your do, for making my events less stressful and my wedding day perfect!

Good service with linens. Mediocre and very overpriced regarding floral décor. Quite responsive but execution on the day was anything but perfect. We had multiple meetings (including one at the venue) but information was lost in transition. Overall quite poor, in our opinion. Also threatened to charge our credit card for full amount when we expressed disappointment with some of the décor so we paid the full amount. Would not recommend. At all.

I recently had my Bridal Shower and prior to my event approaching I wanted to rent out sheer white drapes and candle holders to compliment my head table. As I searched online I landed on Mosaic Event and Party Rentals. I was reading reviews and only saw a few bad ones - I thought I should give them a try. I should’ve already turned around once I saw the place - inside is very tight, very disorganized and dirty. I ended up renting 2 20ft sheer white panels, 1 30ft sheer white panel, 3 tall candle holders, 3 medium candle holders, and candles / pink beads and aqua beads I didn’t even end up using because they didn't look good. Almost all except maybe one, of the candle holders I rented - were dirty filled with candle wax all over, dust, and one medium candle holder was actually cracked right on the very top it was noticeable as well. When I picked it up I saw one candle holder and it was good. Ghada, the owner was nice IN THE BEGINNING.

When her staff helped placed everything in my car, there was no extra protection (no bubble wrap)supporting the glass, just placed in their individual open boxes. The drapes were dirty, you could see light brown marks, the threads were loose and coming undone, thread was coming out - Overall nothing looked cleaned or well taken care of. It was literally a day before my event. I sent pictures right away to Ghada’s email and also texted her to let her know I was unhappy with this service and to deal with this is unacceptable. Here’s one of her responses …

“They were cleaned and i have seen it....if u are not happy return it no problem”

Here’s another. I had told her about one of the candle holders being cracked and you can fully see it, I sent a photo because I do not want to be charged for something I didn’t do. Here’s the response for that:

“Crack is normal wear and tear... As long as it is not affecting structure”

As I expressed how upset I was, I really didn’t have a choice, but to suck it up because to find a place to rent these items in a day was just stress I didn’t need. Here’s how it got even better, she told me to return everything and she would give me back my money and that I could rent sheer panels from a guy she knew in Mississauga - why would I trust anyone she recommended if this is what I'm going through with her? Then she told me that I could have cylinder vases from the dollar store and that it would look nice?

She gave me no choice, but to stick to what I had and I had cleaned everything myself. Once my shower happened, a guest of mine had accidentally broke a candle holder as she tripped and bled on the glass. I’ve already accepted my lost on the money I spent on the items and I of course have to own up to paying a damage fee as it happened on my end.

The day I go and return the rental items, morning of, I get a text message from a random number, it was a refund of my rental items. Ghada had returned all my money for the items I rented, I had not spoken to Ghada since the day I picked up the items, she never returned my email or text. I went into the store she never asked me any questions just said “You received my etransfer?” I responded, “yes, but I have a damage fee to owe you..” (explained my situation, she looked pissed) I gave everything back we weren’t talking, I paid the fee and left.

I won't lie, I did seek her place 2 weeks before my shower that’s completely on me. As an owner, you need to make the right call that works for you - if you can’t handle taking on new clients last minute because of everything else you are taking care of - NO PROBLEM AT ALL! I literally was just taking my chances. This had to be the worse experience I’ve had - you don’t treat people rudely because you can’t handle being under pressure. It's the principle, show people respect, we’re all going through something. Respect your clients and don’t just think you’re better by saying return it all - you put people in a situation and stress them out. Anyways. This is a true and honest review.

AVOID THIS COMPANY AT ALL COSTS. Unprofessional, doesn't listen to instruction, terrible communication. Ghada was linked as the decorator with the catering company I hired (catering company is fantastic, and they did apologize on her behalf) but she is a nightmare. I specifically told her no burlap, no sparkles, nothing. I even sent her a document with pictures of how I wanted everything decorated. I arrive to my wedding on the weekend and she: 1. did not order enough purple runners for the table decorations, therefore my second head table had NO runner at all and my head table was not completely covered, 2. put the ugliest burlap border on my head table, 3. put a sparkly table cloth on my welcome table, 4. arrived late and did not complete the decorations in a timely manner, 5. gave my fiancé a hard time when he was dropping off the centerpieces the morning of the wedding and 6. overcharged us $429. My bridal party and I had to run around and fix her mistakes ONE HOUR before my ceremony.

Does not know how to run a successful business. Almost ruined my wedding day that I waited 2+ years for. Do yourselves a favour and hire someone else. In the attached photo you can see the burlap as well as myself and my bridesmaids scrambling to remove it (Also note the lack of purple runner on the second head table)

We used Mosaic for our chivarie chairs rental. Delivered and picked up as agreed, super easy to work with and affordable. Would definitely recommend!