Reviews for Casa Loma
Reviews
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4.3 out of 5 rating
4.3
Good
35 reviews
Recommended by 86% of couples
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Quality of service 4.4 out of 5 rating4.4
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Response time 4.3 out of 5 rating4.3
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Professionalism 4.5 out of 5 rating4.5
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Value 4.3 out of 5 rating4.3
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Flexibility 4.2 out of 5 rating4.2
Awards
35
+21
User photos
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Featured
Nives Sent on 01/08/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Meldazy/Carpanzano Wedding July 22, 2023
Outstanding! From the planning to execution! The evening was simply magical. The ambiance, straight to the food. We had the Library and Conservatory and everyone of our guests were so impressed. The food both during the cocktail and dinner was superb and the service was that of a Michelin star restaurant. Thank you for making their special day perfect!-
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+7 Photos
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Caitlyne Sent on 27/07/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The venue of my dreams!
Casa Loma exceeded my expectations! From the food to the set up, everything was absolutely perfect. We hired Vanessa as our day of coordinator and she truly went above and beyond to make our day special. She is amazing at what she does and I could not have pictured the day without all her help. We got received so many compliments on the food and how stunning the venue was. -
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Olga Sent on 21/08/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Just wonderful!
My husband and I had our wedding ceremony in Casa Loma and it was a wonderful experince! It is a stunning venue. Glynis was super responsive and accomodating, and Megan was supporting me on the day of the wedding and was sooooo helpful! I would definitely recommend this venue for your wedding ceremony and/or reception! -
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Liza Sent on 31/07/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wedding was absolutely perfect!
Our venue coordinator Alia was amazing! She handled everything on the day of and made sure all of my requests were fulfilled. Her and O'Neill always asked if I needed anything and ensured everything went smoothly! Thank you for helping me fulfill my dream wedding ❤ -
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Vincent Sent on 17/07/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly Recommended for a Small Wedding
We got married at Casa Loma on 14 May 2022 and the venue was beautiful. The ceremony took place in the conservatory. We had 12 people at the wedding and the room was perfect for it. Glynis helped us plan our wedding and she was very helpful. Our ceremony had to be postponed by 1 year because of covid and they were able to accommodate. On the day of, Glynis made sure we were all in the right place from the moment we arrived to the end of our photography time. She gave us peace of mind on our wedding day and we are very thankful for that. We highly recommend the conservatory for a small, intimate wedding. -
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Joel Sent on 30/05/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect fairytale
Thank you to Glynis and everyone else at Casa Loma for giving us the perfect setting for our wedding!
We had our ceremony in the conservatory at Casa Loma and we couldn't be happier with how the day turned out. The location is stunning on its own, we only added 2 floral arrangements at the front of the aisle, and it didn't need anything more.
We also booked our date before covid, and Casa Loma was so accommodating and easy to work with for choosing a new date. There was never a mention of extra fees or increased cost at all, they simply changed our date, and that was it.
We really appreciate everything that went into making sure we had the perfect wedding day, thank you so much! -
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Luvleen Sent on 26/07/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue & Very fair venue!
This has been possibly the most accommodating and professional venue I have worked with throughout this pandemic. Even though it rained the morning of my wedding they were very flexible and accommodating throughout the entire process and everyone loved the glass pavilion! Highly recommended. -
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Brittany Sent on 20/07/20211.2 out of 5 rating1.2
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Quality of service 1 out of 5 rating1.0
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Response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Refuses to refund $30k deposit after 2 years
Casa Loma is beautiful but the company running it has held $30k+ of ours for over 2 years with no services rendered. The pandemic was unforeseeable, but their refusal to refund money is unprofessional and unacceptable. We have now pursued legal action.
Casa Loma is a stunning venue and we were very excited to get married there in May 2020. We paid 80% of our deposit for our 150+ guest wedding before COVID hit. They were still shut down by government order all of 2020, so they refused a refund again and offered us another date in 2021. There were no summer Saturdays, which we originally paid for in 2019 when we booked. After a long negotiation (they still have $30k of our money), they gave us August 28, 2021. By early spring we knew it was unlikely to be feasible to host more than 30 people - we planned for 150 guests - we asked - yet again - for a refund. They have refused, offering no comparable dates or a refund.
We've tried to negotiate but they want thousands of dollars for no services rendered, and have not offered any comparable dates. We've now hired a law firm to help us pursue a refund. It's been quite a mess. Worst of all, Casa Loma was never proactive about reaching out when new government restrictions made it impossible for us to host our event. We had to contact their team over and over and over again to get any answers. It's been a nightmare.
Casa Loma and venues like it have received government funds to help their business through the pandemic, but brides get no sort of benefit, so I do not understand why we should pay money for services never rendered. A deposit, fine, but thousands of dollars to a caterer with $0 worth of food, it's bad business.
They are quick to take your money but not to give you any updates or refunds. I would tell brides to RUN! especially in uncertain COVID times. If you already have a contract, make sure there is an iron-clad cancellation clause due to any other pandemic disruptions. -
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Polina Sent on 18/08/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best venue ever!!!
Dream come true venue! Kathy was amazing during preparation and during the wedding! The best bridal suite is like a dream come true! Absolutely amazing!!! We had our ceremony at the gardens and all the guests were wowed by the beauty of the castle, city and gardens. Just perfect!!-
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+4 Photos
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Laura Sent on 31/07/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Come True Fairytale Wedding
It was our dream to get married in a castle. Casa Loma turned out to be the perfect venue for our ceremony and wedding photos! It is a magnificent castle on a hill overlooking Toronto. Our ceremony was held in the stunning Conservatory with ornate glass doors, marble floors and walls, blooming flowerbeds along both lengths of the room, a beautiful water fountain at the front, gorgeous stained glass windows and a breathtaking stained glass dome on the ceiling allowing for an abundance of natural light. Needless to say, little added decor is required. The castle has a uniquely authentic feel, as it was originally built as a private home. Its architectural grandeur speaks for itself, providing for amazing photography and video both inside and out. Abundant time was allowed for treasured photos in the spectacular Conservatory, the newly renovated bridal suite, and the lovely outdoor grounds with the castle as backdrop.
A great big thank you to Glynis, our onsite Events Coordinator, who met with us and answered all our questions. Very professional, knowledgeable and reliable. Responded promptly to emails and provided timely followup.
This beautiful landmark is a historical site open to visitors during the day, so one has to be okay with this. Having said this, the many castle visitors peering into the Conservatory taking photos and video and trying to catch a glimpse of our ceremony made us feel like royalty. Our guests were wowed by the amazing experience. Our onsite day of coordinator, Sera, was a true fairy godmother. She was incredibly attentive and hands on during both ceremony and photography. She made sure everything proceeded smoothly and on time, organizing and ushering in the bridal party and wedding guests, and ensuring that there was minimal interference from castle visitors for outdoor photography and video. Even though we had an allotted time slot, she was very open to suggesting many great photography locations around the castle and never made us feel rushed. On the contrary, her dedication to our happiness was inspiring and magical!
Thank you for making our dream come true! We would highly recommend this majestic venue to anyone looking for a truly unique and memorable wedding ceremony. -
Quality of service
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